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Werner Kia - Service Center

Tallahassee, FL

4.4
705 Reviews
Call Service Center (855) 791-3983

705 Reviews of Werner Kia - Service Center

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November 08, 2023

I drive a brand new 2024 car, with 12k miles, y'all said I needed an alignment.... $180 when every shop charges between $60-80... I took my car to 2 different alignment shops, and was told I didn't need one More

by megan.marie22608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Diacont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : !dnajan, BILAL STEVENSON, JOSH FUTRELL
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Nov 09, 2023 -

Werner Kia responded

Thank you for your feedback. We sincerely apologize for any inconvenience and frustration you've experienced regarding the recent service on your vehicle. Our goal is to provide reliable and trustworthy service, and we regret any miscommunication that occurred. If you would like to discuss further, please contact our Dealership and ask for the Service Manager. Thank you and have a great day!

November 08, 2023

I am satisfied with the purchase on the Kia and the service they provided for me. More

by Kristiezella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MICHAEL WYRE
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BILAL STEVENSON, JOSH FUTRELL
Report | Print
Nov 08, 2023 -

Werner Kia responded

Kristiezella, Thank you so much for leaving us this marvelous review! We are thrilled to hear that our team took great care of you and your automotive needs. We are glad to know that you are satisfied with your service visit here at Werner Kia. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 07, 2023

Derrick was very professional and polite and explained things as each step was done. He was very nice. More

by KIMBERLYALLEN826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick McCray
Report | Print
Nov 07, 2023 -

Werner Kia responded

Providing thorough and efficient service is so important to us here at Werner Kia and we are glad that Derrick's efforts could meet your satisfaction! We are pleased to hear that he was very professional, polite and explained everything to you while your vehicle was being serviced. Please do not hesitate to let us know how we may be of further service to you.

Nov 07, 2023 -

KIMBERLYALLEN826 responded

Thank you

November 07, 2023

Tim is always very helpful, quick, and attentive when I come in! Happy to continue working with Tim and Kia Werner. More

by CHARLOTTE.R.WATERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Fessler
Report | Print
Nov 07, 2023 -

Werner Kia responded

Charlotte, Thank you very much for leaving Tim this stunning review! We are glad to hear that Tim took excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are delighted to know that he was very helpful and attentive. We look forward to continue serving you and your future automotive needs for many years to come.

November 06, 2023

Mario Rodriguez was our service advisor, we was extremely efficient and explained everything very well. He also helped us set up our next appointment and was overall extremely helpful. More

by Tyfox93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
Report | Print
Nov 07, 2023 -

Werner Kia responded

Tyfox, Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Mario's efforts could meet your satisfaction! We are thrilled to hear that he explained everything to you very well. Please do not hesitate to let us know how we may be of further service to you.

November 06, 2023

The service was finished earlier than promised. They also washed the outside of the vehicle More

by NPLUMLEY49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSH FUTRELL
Report | Print
Nov 07, 2023 -

Werner Kia responded

Thank you so much for leaving us this amazing review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. Please drive safely and do not hesitate to let us know how we may be of further service to you.

November 06, 2023

Worst experience ever. Customer service was very disappointing and I will never return back to Werner Kia in Tallahassee ever again. More

by zitiviaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Venderick
Report | Print
Nov 08, 2023 -

Werner Kia responded

We are truly sorry to hear about your disappointing experience at our dealership. We understand the importance of excellent customer service and deeply regret any shortcomings you may have encountered during your visit. Your feedback is valuable to us, and we would appreciate the opportunity to understand more about the specific issues you faced and work towards resolving them. We want to ensure that all our customers have a positive experience with us, and your feedback can help us improve. If you would be willing to share more details about your experience, please feel free to contact our dealership and ask for the General Manager. Thank you and have a great day!

November 04, 2023

They were quick and did everything as it should be done with great customer service More

by trevordull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Marmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
CRAIG MILLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRIAN GORNIAK
5.0
This rating includes all reviews, with more weight given to recent reviews.
BILLY REDDING
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL WYRE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PERRY WEEMS, DWAYNE GRIFFIN, BILAL STEVENSON, JOSH FUTRELL
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Nov 06, 2023 -

Werner Kia responded

Trevordull, Thank you very much for leaving us this 5-star review! We are happy to hear that our team took amazing care of you and could get your automotive needs taken care of quickly and efficiently. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

November 04, 2023

Drop off of my vehicle for application of Polycoat was easy and Russell explained what he was going to do. The vehicle was ready for pick up on time. I would also like to thank Owen for helping me with se More

by nolebull
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RUSSELL GRIFFIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen
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Nov 06, 2023 -

Werner Kia responded

Nolebull, Providing quality and efficient service is so important to us here at Werner Kia and we are glad that Russel's and Owen's efforts could meet your satisfaction! We are thrilled to know that Russell explained what he was going to do to your vehicle while it was being serviced. Please do not hesitate to let us know how we may be of further service to you.

November 02, 2023

Mario Rodriguez was great from check-in to check-out. I wish him well with the company. More

by naratashamiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
Report | Print
Nov 02, 2023 -

Werner Kia responded

Thank you very much for taking the time to leave Mario this wonderful review! We are glad to hear that Mario took great care of you and your automotive needs. Please do not hesitate to let us know how we may be of further service to you.

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