Wendle Ford

Huge appreciation for the sales team at Wendle Ford. Special thanks and kudos to Lance Newton and Andy Keys. I purchased my first new Ford Explorer, Platinum model in 2019. Shortly after I purchased i Special thanks and kudos to Lance Newton and Andy Keys. I purchased my first new Ford Explorer, Platinum model in 2019. Shortly after I purchased it I was sorry I didn’t buy the Sports model. Andy and Lance went above and beyond in searching for and getting my dream car during a very difficult time period due to the Auto Workers Strike. With their amazing efforts and attention to detail I was able to trade in my 2019 Platinum and purchase my 2023 Ford Explorer ST. Before going in to sign the papers they asked me If I wanted to drive it. I said nope I trust you guys, they laughed we signed, everybody’s happy. Thank you Andy and Lance at Wendle Ford More

Bought our Ford F350 and Explorer from Wendle Ford. Took my Explorer in today for some recall work… I was presently surprised with the good text communication. I was able to text Ray directly and he Took my Explorer in today for some recall work… I was presently surprised with the good text communication. I was able to text Ray directly and he responded timely to my questions. In the end the work was going to take longer to fix and that it would not be done until the end of day. They then offered to bring my car to me with their valet service!! They finished the repairs by end of day, as promised, and brought my car to me at my home with 30 minutes of receiving the text stating the repairs were complete. . Thank you for the great Service experience! More

Shady, Shady Shady do nor waste your time. Sales associate and Sales Manager are both dishonest. Sales associate and Sales Manager are both dishonest. More

Very responsive to my needs and they treat me very fair. Such great people to work with Such great people to work with More

I would be ashamed to work at this establishment; they DO NOT ANSWER PHONE CALLS in the Service Department. When you contact customer service online, you are given rehearsed answers to your concerns (e.g., ‘ NOT ANSWER PHONE CALLS in the Service Department. When you contact customer service online, you are given rehearsed answers to your concerns (e.g., ‘I will make a note of your concern and pass it on to my team.’) Given the direct number to the business leads to a recording, not a person. My 2020 F150 went in for an oil change, came out with horrendous front end noise that turned out to require new wheel hubs (at only 41,000 miles), and is STILL making a grinding noise when I drive. I started at 7:30 yesterday morning to phone the Service Department, but nobody picked up the phone - ever. I called the SALES number and David took my message and said he would walk it over to the Service Department. No word came. I tried to communicate online over the course of the day; I texted Zac, Julio, and Connor (there may be more, but names escape me now) who each repeated the same pat phrases. ‘Sorry about your negative experience’ ‘I will pass this on to my team member’ ‘Feel free to contact us at any time.’ I want my truck fixed ASAP. It should still be under warranty! That way I can take it elsewhere to trade it in - already got something in mind and it’s not a Ford. Never again! Never Wendle! They’ve grown way too big and audacious for their customers to receive ACTUAL SERVICE. More

We have bought 2 trucks from Wendle(Swendle) Ford we currently have a 2016 Ford F350 Super Duty Diesel 3 weeks ago we got a check engine light called 10 times before speaking with the service manager be currently have a 2016 Ford F350 Super Duty Diesel 3 weeks ago we got a check engine light called 10 times before speaking with the service manager because no one called us back his name is Brian he said we could drive the truck even though check engine light was on because we have a full warranty...hmmm said truck would go into limp mode not ideal since we hauling horses right? The truck went into the shop today and we find out the warranty expired 2 weeks ago had we been able to bring into the dealership when we called the repairs would have been covered. We also wanted them to check an oil leak that developed after our last oil change that was approx. 2 months ago?? they proceeded to tell us the upper oil pan needed a new gasket which is a common problem with this truck but warranty was expired so it would cost us approx 3k to replace and that the brakes needed to be replaced !!! Seriously we specifically asked about the brakes at the last oil change and the service writer said they are all good no worries. I tell you if you are considering using this dealership think twice!! I have no confidence in their ability to provide a competent diagnosis of problems. According to Brian service manager... the oil change (Kids) are not properly trained to diagnos anything they are poor and cannot hardly afford their tools... these problems are best found by a line mechanic...so what the heck!!! We have only taken this truck to them trusting that if there was a problem it would be addressed. Customer service is so lacking we will take our business elsewhere. This is not the first time we have heard of Wendle taking advantage or misdiagnosing problems and then profiting from it and as for the service writers taking abuse all day long from customers clean up your act!! and you get paid a healthy wage to do a job!! Very unsatisfactory!! More

I bring my truck in to have the transmission fluid replaced, and a grinding noise. I let them know I'm waiting. At first, they try to tell me that any transmission repairs are 75 days out or more. I a replaced, and a grinding noise. I let them know I'm waiting. At first, they try to tell me that any transmission repairs are 75 days out or more. I ask what was the point of making an appointment for transmission issues then. they decide they can change the fluid. 4 and a half hours, and $500 later, I have my transmission fluid replaced and they say it's just the tire hitting the splash guard. There's a $200 transmission diagnostic on the receipt when they did not do any diagnostics nor did I ask them to. I'm not sure how they justify that when, as they said, their transmission guy wasn't even there. I also don't understand why they tell you to text them for updates. They don't respond at all. I will NEVER go there again. More

My salesman told me there was a slim chance I would get my Bronco in the next year, he was right! It took a year and a half! He was really patient with me sending him videos and texting him semi monthly. my Bronco in the next year, he was right! It took a year and a half! He was really patient with me sending him videos and texting him semi monthly. I appreciate his patients with me being so excited to finally getting my Bronco. He was off the week it came in and his fellow salesman took the reigns and helped process the sale. What a great team, from the salesman to the finance person to help with the whole process. They are all willing to help with everything! Even the shop people locating the tube doors and getting them loaded. It was a great experience. More

••Car almost killed my family•• In the fall of 2022 we noticed one of the seats in my family’s 2016 Ford Explorer wasn’t heating like it was supposed to. We brought it to the Wendle Ford Service Center in noticed one of the seats in my family’s 2016 Ford Explorer wasn’t heating like it was supposed to. We brought it to the Wendle Ford Service Center in Spokane to have it fixed. They had the car for a few days and when we got the car back within 24 hours none of the heated seats were working. We brought it back to them and they got deeper into the car to try and repair the heated seats with no luck. They blamed a control module for the seats not working. They said they were going to look into it and get back to us. Out of frustration we brought the car back to them a third time also with a recall notice we had received in the mail in March of 2023. When we got the car back the third time the heated seats still didn’t work, they never addressed the recall, lied to us about the bill/overcharging us, blamed our wire harness for the seats not working, and never made any mention of the broken fuse panel in the engine compartment that controls most of the major functions of the vehicle. We got the car back on a Friday (03/31/2023) just in time to take it to Seattle to a Mariners game my wife bought us tickets for that weekend. Saturday we drove to Bellevue on our way to Seattle and as I am driving down a busy street all of a sudden it’s like someone shut the vehicle off. The steering and power brakes quit working, the windows and power locks quit working, and I coasted to a stop with no control of the vehicle. Had I been going any faster I could have wrecked the vehicle possibly killing myself, my wife, two children in the vehicle, or someone else. We had previously been driving 70+ miles per hour on the freeway for several hours. The engine was still running so I put the car in park to assess the situation. My heart was beating out of my chest. My family was freaking out. I was surrounded by angry bystanders who couldn.t get around me. One person offered to help me push the car out of the way but now it wouldn.t go out of park. I popped the hood go further assess what was going on and that.s when I noticed the fuse panel all broken up with wires zip tied together barely making contact. I messed with the fuse box a little bit trying to push things back together that appeared to be coming apart while my wife frantically called our insurance and a tow truck. While waiting for the tow truck I managed to get the car to run/go back into gear so we cautiously drove it to our hotel which was luckily just a few blocks away. The following morning (Sunday) I went to an Autozone nearby and they scanned the car which threw all kinds of electronic codes. I purchased a roll of duck tape from them and used it to secure the fuse panel/wires the best I could to be able to get the car back to Chewlah, Washington where we live. Monday morning I went into Wendles Service Center and I was angry. I held my composure as much as I wanted to lash out. I spoke to a few different people including the manager who apologized and assured me they were going to make everything right. Weeks have gone by now and several phone calls and texts to the manager and Wendle has still done nothing to resolve this. We could have been killed by their carelessness. We have been without a vehicle for quite some time already over the past few months. I asked them to fix it or give us another vehicle. The manager admitted that the mechanic did wrong. He admitted to them also overcharging us. He admitted that even he would be angry about everything. And yet here we are. nothing to show for it but more stress and a dead car in the driveway. The mechanic destroyed our electronics on the vehicle, crudely putting it back together, and sending the vehicle back to us telling us everything was good to go with the exception of the heated seats, and that we could bring the car back to them if we wanted to order a new harness. I am so full of mixed emotions right now and I just need someone to help us. I have photos of the hack job. More

Sales team did an excellent job. Ben sold me my Ford Bronco Sport, and it was my first car purchase on my own. He made the process stress-free for me and helped me find exactly what Ben sold me my Ford Bronco Sport, and it was my first car purchase on my own. He made the process stress-free for me and helped me find exactly what I wanted. Thank you Ben, and thank you Wendle! More