Wellesley Volkswagen

Good people and service but took long time. Need to improve that. in general good Need to improve that. in general good More

The communication was great. It was easy to schedule and they completed the job sooner than they estimated. It was easy to schedule and they completed the job sooner than they estimated. More

Great service - I greeted upon arrival and car was quickly assessed and finished on time. quickly assessed and finished on time. More

The service experience was great. I got support from Sam, he was responsive and the communication was excellent. I got support from Sam, he was responsive and the communication was excellent. More

Jens Albrecht is an absolute gem! From the moment I began discussing the lease of a VW ID.4 with him, it was clear that he was going to be a reliable, honest, and knowledgeable guide From the moment I began discussing the lease of a VW ID.4 with him, it was clear that he was going to be a reliable, honest, and knowledgeable guide throughout the process. Jens was thoughtful, patient, informative, and genuinely personable. He didn’t just answer my questions—he proactively shared valuable insights about the leasing process and what to expect, including things I wouldn’t have even thought to ask. At no point did he bad-mouth other car brands or dodge any of my concerns. His transparency and integrity made the experience smooth and stress-free. After I finalized my decision to lease, Jens spent a full hour with me going over the features of my new EV to ensure I felt confident and comfortable before driving off. Then he also encouraged me to reconnect after a couple of weeks driving with additional queries. This dealership is truly exceptional! If anyone I know is looking to lease, I’ll be sending them straight here. With Jens and finance manager, Eli on the team, this place is top-tier—absolutely Platinum! More

Her support was excellent, she was nice and responsive for the service. She was the best. for the service. She was the best. More

I had a fantastic experience at the Volkswagen dealership, thanks in large part to Jens. I was navigating a bit of a tricky situation with an out-of-state license and a tight timeframe, and Jens h dealership, thanks in large part to Jens. I was navigating a bit of a tricky situation with an out-of-state license and a tight timeframe, and Jens handled it all with professionalism and ease. He went above and beyond to locate the exact car I was looking for and worked quickly to coordinate everything with the RMV. What could have been a stressful process ended up being smooth and straightforward—all because of his attention to detail and commitment to getting things done. I’m so grateful for his help and highly recommend working with him! More

Dealership is great- I would recommend and I will keep coming back. Nothing else. Thanks. coming back. Nothing else. Thanks. More

He is Attentive, Polite, Clear in communication. great to work with. Would recommend to my friends great to work with. Would recommend to my friends More

Wellesley VW continues to provide great service for our 2014 Jetta. Service is always well explained, including pricing. Location is easy to get to. Service Center is nice and has WiFi, but there is a nice 2014 Jetta. Service is always well explained, including pricing. Location is easy to get to. Service Center is nice and has WiFi, but there is a nice shopping center just across the street if you don't want to sit and wait at the dealership. More