Webb Hyundai Highland - Service Center

This ended up a good visit. Was able to get my car fixed. I'm happy I'm up and rolling with confidence. Was able to get my car fixed. I'm happy I'm up and rolling with confidence. More

The service was good, fast and efficient. Anthony was friendly and made sure I understood everything going on with my car. Anthony was friendly and made sure I understood everything going on with my car. More

Very helpful very pleasant very precessional nice personality I would recommend him was very fast personality I would recommend him was very fast More

The staff are amazing, always friendly and courteous. Very clean and have a nice waiting area Very clean and have a nice waiting area More

I have great customer service & I don’t have any complaints . I will recommend others complaints . I will recommend others More

Got an appointment right away, but was left puzzled by text messages from the service department. It was not apparent how to dig into what the diagnosis was and what the estimate was. My car sat for 2 day text messages from the service department. It was not apparent how to dig into what the diagnosis was and what the estimate was. My car sat for 2 days because I couldn’t figure that out. When I tried to call the service department, I left messages for Tony that were not replied to. I also left messages in the general “voicemail” mailbox that weren’t replied to. By the time I spoke live with Anthony it was Saturday and the car had to wait until Monday for repairs. I called Monday late afternoon (4:45) and was told the mechanic had it apart but was gone for the day. I was told the next morning that, despite the original diagnosis, I would need 2 hvc door actuators, not one. I came by later that day to get papers out of the car to find the car sitting on the lot still intact…it didn’t look like anything had been touched since I brought it in 5 days earlier. The car was fixed Tuesday. And I was under the impression from my original conversation with Tony that the diagnosis fee of $175 would be deducted off the bill if I had Webb do the work. It was not deducted; a conversation with Tony afterward clarified that I had been mistaken. Webb should have a clearer system for customers to find and understand that diagnosis…the messages seemed geared to highlight the “out of alignment” warning and not the original problem. I’ve responded to lots of text messages but this one was not clear. And the service department should return calls and not simply leave the customer to fend for themselves with those text messages. More

Communication with customers is lacking. Whenever I try to call for updates no one answers the phone and when I leave a message for a call back no one ever calls back. Communication is key e Whenever I try to call for updates no one answers the phone and when I leave a message for a call back no one ever calls back. Communication is key especially when it comes to someone’s vehicle. So management needs to work on ensuring each department is communicating to better serve each customer. More