Webb Hyundai Highland - Service Center

I came in for an oil change and vehicle inspection special and advised the service advisor Cindi Kobiela that we had a clunk noise in the rear. We were advised of the issues they found during the ins special and advised the service advisor Cindi Kobiela that we had a clunk noise in the rear. We were advised of the issues they found during the inspection, but the tech couldn't duplicate the noise in the rear that we had advised them of. I assumed that by paying for the oil change and inspection special, we should not have been charged the extra $198.55 charge for checking out this noise. Cindi said that even she needs to pay for having things checked out. Shouldn't the special we had already purchased, cover this expense and we should not have been charged an additional $198.55? On top of this unexpected and extremely excessively large dollar amount, we had to wait approximately three hours for our car to be finished, even though we had made an appointment for this service in advance. More

I do have some concerns with the Overall Dealership. .. I called Service center because I am having issues with the Shifting. I left a message to see what warranty I have but I haven't received a message .. I called Service center because I am having issues with the Shifting. I left a message to see what warranty I have but I haven't received a message back.. I need a callback please 708-855-4785 Thank you Nannette Booth More

Everything was great. I like the coffee selections and soda and water in the cooler I like the coffee selections and soda and water in the cooler More

Anthony always is pleasant and knowledgeable. He makes the regular service checks more pleasant. Service is a 10 He makes the regular service checks more pleasant. Service is a 10 More

Wait times were reasonable, service was costly but good. If only going for an oil change, may look for other less costly options If only going for an oil change, may look for other less costly options More

Highland Hyundai has very courteous and knowledgeable staff. Their break room is awesome as they cover hot and cold refreshments. Their break room atmosphere is nice and it’s sooooo clean. They explain w staff. Their break room is awesome as they cover hot and cold refreshments. Their break room atmosphere is nice and it’s sooooo clean. They explain what the vehicle needs pleasantly and how much it will cost if out of warranty. I had a great experience;) More

Everything thing was great and everyone very polite and friendly and professional Everyone was very helpful friendly and professional Everyone was very helpful More

Excellent service. Professional staff. Quickness on services. Transparent communication and extremely private by utilizing the texting service. Professional staff. Quickness on services. Transparent communication and extremely private by utilizing the texting service. More

I was very pleased with the time it took for my oil change and tire rotation. I also was informed by Tony B. that I could take my Tuscan and run it thru the Wash Bay when I need to. Also had a chance t change and tire rotation. I also was informed by Tony B. that I could take my Tuscan and run it thru the Wash Bay when I need to. Also had a chance to talk to Big John who I was very pleased with when I leased our Tuscan. More

They do good work, this time around it was just a failure to contact me back about the installation of my tires that had come in two days after my visit. I was told that they might come in later on 5-29 and to contact me back about the installation of my tires that had come in two days after my visit. I was told that they might come in later on 5-29 and that I'll receive a call regarding that. So when I did receive a call I figured that it was about that but it was a follow up about my visit as if the work was completed already which threw me for a loop so when I explained to the person that called regarding that on 5-29, that I was still waiting to receive a call back so that I may get my tires installed I was told the same thing that I'll be called back upon their arrival to the shop.I then found myself waiting 2 extra days after they've arrived and having to call in myself in on order to find out that my tires had arrived 5-30 later that day. The reason for my review was the fact that I was waiting a whole 2 extra days to receive a call that I had to make on 6-2 to find out that my tires had arrived and I still hadn't received my call back and I had to risk driving back and forth to Chicago for work on my spare tire for two extra unnecessary days. I will never try to discredit the good work and service that I usually receive, this time around they just dropped the ball on this one. More