Webb Chevy Plainfield - Service Center

Back in March I brought in my 2012 Chevy Traverse in because I was told it need a timing chain replacement and I was best of at a dealership. Wow was my mechanic wrong. I ended taking it to Webb Chevy a because I was told it need a timing chain replacement and I was best of at a dealership. Wow was my mechanic wrong. I ended taking it to Webb Chevy and let them do it and they charged me roughly $3,500. Shortly after they did the timing chain I got a message of low oil. When I went to check it I found out that they didn't even reinstall the dipstick. Then some time toward the end of July or beginning of August my check engine light came on. I believe it took this long only because I wasn't driving in to work everyday. So I took it back there. First they told me it was my battery, $300, then they said it was the battery. Told me they could re-diagnose it for another charge. I just do it and then they said it was the alternator and would be $1,400. I decided to have my mechanic do it. Shorty after that the check engine came back on and when I tool it back they said it was still my charging system. Now fast forward to the end of December I started to hear a noise and the said that my pistons are shot and would need to have a new engine and exhaust put in $10,000. Now I may not be a mechanic by trade but I am extremely mechanically inclined and have not had less then 240,00 miles on any of my previous Chevy vehicles. But consider they didn't install the dipstick and could properly diagnose the problem when it was brought back to them it makes me wonder what they messed up when they did the timing chain. To make matters worse when I was called by the Service manager to make sure I new what the problems were, because I picked it up after service hours, and he tried to make me feel it was my fault even after I was trying to explain all this to him. I am not one to write reviews but I felt this need to be shared and I can guarantee that I will NEVER do any Business with Webb Chevy again. More

Service is terrible Car buying experience was good. The service center is only interested in getting your money, seeing that gm pays less...They are not interested in te Car buying experience was good. The service center is only interested in getting your money, seeing that gm pays less...They are not interested in teturn customers, only short term money! More

Lost a sale and customer for life I had my 2008 Saturn towed in on a Monday because it was experiencing what seemed to be a transmission issue. Later that day I got a call from Chris I had my 2008 Saturn towed in on a Monday because it was experiencing what seemed to be a transmission issue. Later that day I got a call from Chris in Service advising that there were multiple warnings being issued and that it would likely cost in excess of what I was willing to spend to repair. I advised that I didn’t want to do the repairs but might be interested in purchasing a new vehicle and to have a salesman contact me with a possible trade-in allowance and to discuss my options for a new vehicle. By 7pm that day I hadn’t heard from any sales people so I called back and asked again to discuss my situation with a salesman. Fast forward to Thursday and I still hadn’t heard from anyone at the dealership so I called service to ask what I owed so I could pick up my car and have it turned over to a junk car dealer. I also mentioned that I still had not heard from a sales person but at that point it was too late as I had already made a deal to purchase a new 2018 vehicle elsewhere. I’d like to say that your dealership most likely lost a sale simply because nobody felt it was necessary to call me back. I am extremely disappointed in their customer service, or rather the lack of customer service that I received. I will not be returning to the dealership for my future service needs on my 2011 Camaro. More