Step 1. Select a Car Manufacturer:
On 1/6/2009 1:12:34 PM RobertGayne wrote:Buying a car at Cityside Subaru of Belmont, MA was an excellent experience and I highly recommend this dealership to anyone considering a Subaru. From the first visit to browse the selection of Foresters to the final visit to drive away in our new car, the atmosphere and staff were friendly and helpful, the usually complicated process of purchasing a new vehicle was made simple and easy to navigate and above all the new Subaru we bought, a 2009 Forester, is a great addition and we look forward to driving this car for many years to come.
Our salesman, Mark Lidano, was a pleasure to work with. He never pressured us into any agreement but rather walked us through the process and explained every step as we bought the car. After the purchase was complete and we were about to drive our new Forester home, Mark explained all the components of the vehicle and made sure we were comfortable with it. He assured us the entire Cityside staff would be available should we have any questions or concerns once we brought the Forester home. We even received a follow-up phone the next day from Mark because he wanted to check in on how the car was running.
In conclusion, we highly recommend Cityside Subaru of Belmont, MA for the purchase of your next vehicle; ask for Mark Lidano, he's the best.
On 1/6/2009 1:05:19 PM rbonazzoli wrote:Dealor had no brochures for new 2009 vehicles and didn't appear to have a great
selection of the newer high mileage vehicles that I was interested in. I was told the management had decided not to order brochures. This made it extremely difficult to decide on a vehicle and options.
I was told inventory was low but you could order the vehicle you wanted. This is difficult when no information is available.
If you don't know exactly what you want, go somewhere else!
On 1/6/2009 12:54:12 PM BMWSucks wrote:I would steer clear of this dealership if at all possible. We moved to DC and this seemed to be the closest dealership for service. My wife has a 2003 325xi and it seemed that the "washer fluid" light was always on- no big deal, but just annoying. We took the car in for its regularly scheduled service and alerted them to the problem. I got a call later in the day saying that the waher sensor was broken in the engine compartment and that it would need to be replaced to the tune of $80 dollars. When I picked up the car the next day the same light was still on- when I pointed this out to the service people they said it was the antifreeze light that was on not the washer fluid (I didn't know, It's my wife's car, I never drive it!) So the next obvious question is why did they replace and charge me for something that wasn't broken? The service guy quickly realized what was going on and took the charge from my bill and then personally filled up the antifreeze. Unbelievable! They guys are bunch of unethical cheats! Take your car anywhere but here!
On 1/6/2009 12:47:45 PM magicmirror wrote:All the other reviews are accurate. Their customer service is horrible and their tactics are those of very low end car dealers. They lied to us during our attempted purchase, tried to manipulate our financing (we have great credit and had been approved through our own bank) and even tried to sell our purchased vehicle to somebody else at a higher price after we'd done a deal and had the check on the way from our bank. They were arrogant, aggressive and ended up insulting me when I called them out on their lies. Calls to friends in the industry confirmed that you should run away from these guys. Too bad they own the Frisco and Austin dealerships too, as that knocks out Land Rover from our list of possible buys. The bad reputation from this company is well deserved. I ended up NOT purchasing after all the hassle. Thank goodness we never got stuck with a vehicle from them because if trying to buy one results in this much bad behavior I can only imagine how bad the service is after the sale on a notoriously flawed line of vehicles. They are jerks with a high maintenance product. All they seem to care about is sucking you into their messed up world so they can rape you with every scheme in the book. And honestly, they were all pretty stupid when it came to their matter of expertise.
On 1/6/2009 12:33:12 PM dick cohan wrote:My experience with purchasing a new vehicle at ira toyota of danvers was eye opening. everyone, starting with the person that openend the front door,the salesperson (steve),all the way to the finance manager were the best people i have ever dealt with. I have never felt comfortable going to a car dealership until last week. Good for you toyota. keep up the good work.
On 1/6/2009 12:04:57 PM MD wrote:I went into the service department for a simple oil change. I was asked if I wanted a complimentary vehicle wash. When my vehicle was returned it had a cracked windshield and two deep scratches that were not previously there. When confronted, the dealership denied responsibility and claimed the damage was pre-existing. Avoid this dealer and certainly the damaging complimentary car wash.
On 1/6/2009 12:03:23 PM Tom_Fred wrote:I would highly recommend this dealer and I could not have been more pleased with everyone I spoke with. We have purchased from Lovering in the past and found them to be honest and sincere in their dealings.
Regretfully I ended up purchasing a car elsewhere (different brand), but if I was inclined to take on more debt, the vehicle and price offered was fair. The person in finance was terrific and found the lowest rates available and was never felt any pressure to make quick decision.
I wish the car buying experience was as positive with the vast majority of other dealers.
On 1/6/2009 11:51:39 AM stevewoog wrote:I have been a customer here for over 25 years and will continue bringing my family here to buy and service our cars. Our cars are serviced regularly at this dealership and they have always been professional, courteous, and prompt. I have recommended Tom O'Brien Hyundai to many of my friends who have long since become satisfied customers and I will continue to recommend them to anyone who asks me about cars.
On 1/6/2009 11:14:22 AM anabelle1234 wrote:Salesman Keith was excellent. gave me a great deal on my trade in, i went to 4 different dealers before Bussinger and they don't compare. I love my Isuzu 370 crew. better deal than a chevy or ford and a better handling truck. over the last 20 years of buying cars bussinger had made it the easiest and most enjoyable experience by far. i lok forward to my next purchase from them in 3 years when this truck is paid off. thanks bussinger and thanks keith.
On 1/6/2009 11:12:02 AM proclean wrote:While in town for ann appointment on Monday, January 5, 2009, my husband and I stopped by the dealership to look at new vehicles, since my lease will expire at the end of March. I can't even believe how I was ignored by the sales personnel. With the reports out on the sales figures being so low for the last quarter, I would have thought sales people would have been interested in selling a vehicle that day. Guess I was wrong. We walked into the showroom where at least 3 salesmen were sitting at their desks, with no customers, who looked at us and did not even say hello. We then proceeded back out the door and started looking around the lot at what I may want to buy. I was interested in the Vibe and the G5 & G6. But, since no salesman approached me, outside even, I could not get any information. I did see a red G5 XFE that I would have probably taken right of the lot yesterday, but no one was out there to be bothered making a sale. Even after I slipped and fell on the icy lot, still no one came out to sell me a car, much less see if I was injured! And, that is really too bad for the business, because I will be letting everyone I know about this experience and you can believe I won't be going to that sales floor in the future, nor will I be referring anyone to this business.