Webb Chevy Plainfield

Zero stars for customer service. I bought a new car battery from Webb Chevy June 30 2023. I paid $446.10 parts, labor, and tax (battery was $341.19). Tried to start my car yesterday I bought a new car battery from Webb Chevy June 30 2023. I paid $446.10 parts, labor, and tax (battery was $341.19). Tried to start my car yesterday and nothing. No clicking, no lights, no nothing. Tried to jump it, nothing. Pulled the battery and brought it to Webb Chevy to test. They tested it and confirmed its dead. Since its been less than a year and still under warranty, I can get a new one for free BUT I have to pick up the dead battery, put it back into my car, and bring the car back to Webb Chevy so they can test it and tell me its dead and give me a new battery PLUS charge me labor to install. The obvious question is how do you drive a car with a dead battery. You don't. So that means I have to pay to have it towed. This all makes zero sense to me. What a total ripoff. Never will I do business with Webb Chevy again. More

Kevin Leon was extremelyhelpful and patient. I was able to have an pleasant experience Thanksabunch I was able to have an pleasant experience Thanksabunch More

While I had a positive initial experience at Webb Chevy Plainfield, I grew slightly dissatisfied with my service later on. After buying my car, the “detail” that it was supposed to receive was rushed and n Plainfield, I grew slightly dissatisfied with my service later on. After buying my car, the “detail” that it was supposed to receive was rushed and not well-done. I ended up needing to clean the entire interior of the car myself as there was still dirt, dust, & dog hair left over. I also feel as though there was not complete transparency in terms of what work had been done to the car beforehand, for example, the fact that the transmission had some work done that resulted in some leakage that had not been cleaned up. If this had been properly cleaned up, another mechanic would not have recommended that this needed further service. I was also given a key that didn’t work and a front license plate that needed to be nailed in later on. Furthermore, when I came in to officially purchase the car after obtaining a cashiers check, there was no one ready to meet with me for my appointment- although the person meeting with me, and time of appointment, had been established the night before. However, some positive aspects of my experience were that both Kevin and Vincent were extremely courteous and willing to go above and beyond to get me a great rate on my car. I was also very grateful that Vincent worked in getting me an affordable monthly car payment within my range. Best part of the experience was Sergio- he’s great!!!! More

I had a fantastic experience with Webb Chevy. I was researching possible cars to buy, found one in my wheel house, and sent an offer via email (which I thought was reasonable on both ends). The I was researching possible cars to buy, found one in my wheel house, and sent an offer via email (which I thought was reasonable on both ends). The dealership got back to me immediately and accepted. I drove over within the hour and we took care of business. I dealt with Richard who took care of everything over there for me from initial follow-up emails, to test driving, to paper work. He was real, honest, open, and efficient. Zero "salesmanship" vibe which I always appreciate. The entire process was about as smooth and quick as I could hope for. I was driving back home shortly thereafter with a new vehicle for the family. Thanks for all your help and support! More

Great Service! They detected an oil leak on my new car while getting serviced and made repairs quickly without hassle. They detected an oil leak on my new car while getting serviced and made repairs quickly without hassle. More

Kevin was very helpful and also very patient. I highly recommend him. He answered all the questions that I had and he was able to help me buy the exact vehicle that I wanted. I’m really happy wit I highly recommend him. He answered all the questions that I had and he was able to help me buy the exact vehicle that I wanted. I’m really happy with my purchase. More

Came in for an oil change and was in and out ! Highly satisfied will come again!! Highly satisfied will come again!! More