Weatherford BMW of Berkeley

Sales team misled us on vehicle eligibility for Red Sticker. Being loyal BMW owners for some time (X3 owners), my wife and I bought a used i3 from Weatherford and had a relatively good experience with the car at Being loyal BMW owners for some time (X3 owners), my wife and I bought a used i3 from Weatherford and had a relatively good experience with the car at first. The only problem was my wife used the electric car for her commute to the Peninsula and, when the Toll Decal rules changed, we realized we would need to trade it in for an i3 that had a Red Sticker or find an alternative brand. Derek, the salesperson we dealt with (but I highly recommend that you do not), took on our request to find a used i3 that would qualify for a Red Sticker and cost us about the same per-month payment as we were already paying. The process took some time and after several weeks, we made no further efforts to pursue it, thinking there was nothing available in inventory and that we would have to look at other options with alternate brands. Derek eventually found a vehicle that was higher in price than our current vehicle, and by then we were shopping elsewhere, so we were not really comfortable going with a higher monthly payment, so we declined. But he was persistent and called us regularly trying to sell us this car, claiming it was Red Sticker qualified and continually working on pricing to get it down incrementally each time. Finally, he had the price pretty close to what we needed and, on a final call to me, said he had personally gotten on the phone with DMV and confirmed the car would qualify for a Red Sticker. He said that there was another interested party and he had sat with this person and made the confirmation with him. So, understanding the car would qualify for the new sticker - and this being voiced as a condition of our purchase to Derek - we decided to move forward and we bought the car. Long story short - we bought the car, submitted our Red Sticker application, and several weeks later, the DMV rejected our application and said the car was previously issued a sticker and thus did not qualify - something we believe Derek could have verified if he actually had spoken to DMV. We of course went immediately to the dealership to confront Derek and Weatherford Management and were handed off to a nice gentleman up the chain who seemed to understand our conundrum and said he would look into it and make things right. During this meeting Derek was called over and challenged about the situation whereupon he actually confirmed in front of all of us he made the DMV call and then stated, "Geez, I'll never do that again." After repeated requests to the management at Weatherford to make this right - take the car back, find us an alternative with a Red Sticker qualification at a similar price, etc. - we were ultimately rebuffed. The only effort Weatherford made was to offer us an expensive lease on a new i3, with no breaks, and no compensation built in for the time we spent on this disaster or refund for the additional money we had been forced to spend (and continue to do so) for non-carpool compliant vehicle. The car itself has had numerous problems, including a battery failure that stranded us twice and made it so we could not charge the vehicle on multiple occasions. This resulted in BMW taking the car into service for over a month. Though we were at first provided a rental car, and then later required to turn this in for a loaner, we have since had continuous issues with Bay Area Fastrak, citing us for multiple toll evasions on BMWs that were never in our possession. Somehow they have tied our names to other loaners and we continue to get notices that require us to spend hours disputing with DMV. More

Huge selection with very professional staff Nick Mills invested lots of time educating me on option packages, test driving different vehicles and exploring financing option for me. He is incredi Nick Mills invested lots of time educating me on option packages, test driving different vehicles and exploring financing option for me. He is incredibly patient and never makes you feel pressured to make a decision. If you're in the market for a BMW, I recommend you contact Nick Mills - More

Best Folks at this Dealership!! This dealership is the BEST. Why? Because sales team is NOT pushy. They are professional and have best interest of the customer. We had Hermine Ter This dealership is the BEST. Why? Because sales team is NOT pushy. They are professional and have best interest of the customer. We had Hermine Terhorst as our sales advisor. She did everything to meet our requirements on the car and got us the best price possible. We bought brand new X5 yesterday!! Great person she is at the best dealership in Bay Area. More

Made everything simple Hermine at Weatherford BMW made the purchasing experience easy. She was there from beginning to end. She helped with custom ordering to exact spec, tr Hermine at Weatherford BMW made the purchasing experience easy. She was there from beginning to end. She helped with custom ordering to exact spec, trade-in to delivery. All this done in the timeline that she promised. I could ask for better service and experience. Thank you Hermine! More

Weatherford BMW Working with Hermine and crew at Weatherford BMW make shopping for a car fun. It’s not like working to regular car sales teams. It’s all on your terms Working with Hermine and crew at Weatherford BMW make shopping for a car fun. It’s not like working to regular car sales teams. It’s all on your terms. More

Extremely satisfied! 2 oil leaks found CPO covered Thank you for making my experience a great one. I dropped my car off for a oil change and left with two oil leaks repaired through my CPO warranty. Ka Thank you for making my experience a great one. I dropped my car off for a oil change and left with two oil leaks repaired through my CPO warranty. Karsten made the process easy and simple. I didnt know i had a leaks but the team at Weatherford found it and repaired it. Thanks Again More

Buying with Hermine Terhorst was the Best! For the last couple of years I've thought about replacing my current car for a safer and more fun to drive vehicle--or easier way to state that is-- For the last couple of years I've thought about replacing my current car for a safer and more fun to drive vehicle--or easier way to state that is-- a BMW! I've looked at other brands, talked to other sales reps, but I was either (and usually both!) put off by the quality of the brand or the hard sell from the salesman. Happily, I met Hermine Terhorst at Weatherford BMW. Buying a car is daunting and as a female, I find it even more challenging as sales + cars are not worlds I live in--they are not at all a comfort zone for me. I think a lot of women would agree. In walked Hermine, with a dazzling smile, one that is very real, not put on to try to sell a car. She listened and cared about what I was looking for and seemed just as excited as I was about the vehicle I was purchasing. She's genuine, pays attention to details, and truly wants to help you find what you need-- I wish I had to buy a BMW every year, because I would happily seek her services out. She watched my back during the entire process and I can't recommend her enough! More

Stan is on point | love the way he takes care of eveything I got my 330i on my b'day-yesterday. Amazing service by STAN,he is really on point guys.I think i would recommend him to everyone who is trying to get I got my 330i on my b'day-yesterday. Amazing service by STAN,he is really on point guys.I think i would recommend him to everyone who is trying to get BMW.He is very professional and takes care of everything.Great patience of the champ!!! More

The one stop shop for premium service We stopped by Weatherford on a hunch when we spotted a car we liked online. We had a rough idea of what we were looking for and needed someone to help We stopped by Weatherford on a hunch when we spotted a car we liked online. We had a rough idea of what we were looking for and needed someone to help us narrow down what we wanted. We called in advance to have the car we were interested in ready, and we showed up at the front desk for a sales associate to help us out. We had the pleasure of having Bobby assist us. Bobby was nothing short of excellent. He was polite, incredibly friendly, and gave us the perfect balance of checking out a car on our own and helping us understand why the car we were looking at was and wasn't for us. While we were there, we spotted another car we wanted to check out. At the end of our test drives, we told Bobby we were off to look at some other cars. We gave him our email and asked him to send us info on the cars, and he politely accepted that and didn't pressure us on the car. Because we didn't feel pressured to buy this car, we were happy to tell Bobby we were coming back to discuss the car further. We knew this purchase could happen at our pace. We went to five other dealers and Bobby was the only one that respected our desire to move at our pace. Bobby worked for us and with us when it came to dollars. We didn't think we'd be able to walk out with the car we wanted that day, being a Sunday, but Jenn was able to work her magic and beat our credit union's rate to secure the car. Our final step was Eleni, who as everyone else here, was incredibly friendly and polite. Although she's the one that had us signing a million papers, her upbeat personality made this otherwise mundane step possible to finish with a smile. In summary, beginning to end was filled with the most premium automotive purchasing process I have ever witnessed. Everyone has been remarkably polite. This is a dealer that you can tell takes pride in providing only the best service and they didn't fall short. When we are in the market again, I can't wait to work with this dealer and all of the wonderful staff. More

Great Service Weatherford BMW Berkeley had great customer service. I found a used Honda CR-V online. Stan Caldwell was friendly and professional He kept me up to Weatherford BMW Berkeley had great customer service. I found a used Honda CR-V online. Stan Caldwell was friendly and professional He kept me up to date through the whole purchase process including working with the Financing. Eleni got me a great interest rate for a used car. Great Job! More