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Wayne Ford - Service Center

Wayne, NJ

4.5
801 Reviews

801 Reviews of Wayne Ford - Service Center

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February 20, 2023

Excellent service, amazing help with step by step updates. Was able to know what was happening at all times. Thanks Matt More

by Alicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2023

Excellent and efficient service. The technicians are meticulous at what they do. The service writer is very friendly and greets you with a smile. She always asks the right questions More

by HCELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2023

Only problem, could not connect to wifi. All other service and people staff were very good. More

by FRANK.BOOKHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2023

You have some good people doing quality work with a new facility in a convenient location! More

by rich_thoms
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2023

I have to say what a fantastic experience I had today getting my Ford Ranger serviced! Staff was very friendly, knowledgeable, and above and beyond hospitable by dropping me off this morning at the nearb More

by dhunt33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2023

You guys are great. The service was fast and on point. The facility is clean and everyone friendly. See you soon for service. More

by CUCUZNEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2023

Not so much the sales person or service. Your general manager Anthony is horrible, nasty he needs to take classes on how to speak to your customers. I have been dealing with your dealership More

by MGFIVEOGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordy Sepulveda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Concepcion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony manager no stars, Emmanuel Glezille
February 04, 2023

Had poor experience last time. They broke a lug nut. Now may cost me $800. Still waiting for parts. Bad experience. More

by Joseph.loffredo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2023 -

Joseph.loffredo responded

I expected more care from Wayne Ford service. I am told that lug nuts seldom break. The mechanic must have done something wrong and now I must pay hundreds of dollars to fix it.

February 04, 2023

The service people are all about the customer. They do the job in a timely manner. Everyone is more than pleasant. Great service department . More

by DBARTLEY0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Lorenzi
February 02, 2023

Michelle was great to work with. She got me in and out of for service very quickly. She also ordered some warranty items for my Bronco which I am waiting on. More

by raymondcielo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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