Matt Halliwell

I've been around a while and I've bought a few new cars, mostly Fords. I seen some absolutely abhorrent behavior from car dealers and their service departments. Unfortunately a lot of that behavior was dire mostly Fords. I seen some absolutely abhorrent behavior from car dealers and their service departments. Unfortunately a lot of that behavior was directed at women, who presumably don't know any better, all in the service of the almighty dollar. For those of you who don't' know here is how this works: The dealership (I'm not calling out any names Chevy) buys an expensive piece of equipment that is guaranteed by the equipment sales rep to reap much profit for the dealership. The only problem is that the in order to justify the expense, the pressure is put on the service managers to push the new equipment services even though it's only needed on higher milage cars. This turns into strong arm tactics that include but not limited to scary scenarios of engine damage, guilt trips and back room police style mental beatdowns. If anybody tries to push fuel injection cleaning, coolant flushing or trans fluid flushing, ask them to point to the part of the operators manual that states this has to be done. Guess what, it's not in there. So my point is that Wayne Ford doesn't do this. They are very straight shooters and I believe are really care about their customers. More

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I had a problem with all my ignition coils that were under warranty which caused non-warrnty parts, 16 spark plugs and the spark plug wires to fail. I was initially charged to replace those non warranty under warranty which caused non-warrnty parts, 16 spark plugs and the spark plug wires to fail. I was initially charged to replace those non warranty parts but after talking with Paul & John they helped to lower the cost to me significantly. They agreed that the failure of the non warrantied parts and the cost to make the repairs should not fall fully on my shoulders More

by Tlanza1964 Verified Customer Verified Customer

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Wayne ford is a great place to work and be a customer they will take care of everything you need they will take care of everything you need More

by Michael Mariani Verified Customer Verified Customer

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Very helpful staff. Had a very smooth and quick service. Will definitely go back again. Had a very smooth and quick service. Will definitely go back again. More

by JOE Verified Customer Verified Customer

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I'll repeat what I said in my Google review. As long as I own a Ford, I will be a customer. Their level of service is comparable to my BMW dealership. Michelle and John took great care of me and As long as I own a Ford, I will be a customer. Their level of service is comparable to my BMW dealership. Michelle and John took great care of me and my Mustang! More

by Gerry Verified Customer Verified Customer

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Service on my vehicle was fast and thorough. The team kept me in the loop every step of the way. People were very friendly The team kept me in the loop every step of the way. People were very friendly More

by Piersemarin7475 Verified Customer Verified Customer

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The staff were incredibly nice towards the service and my questions. It was quick and efficient with an easy drop-off procedure. questions. It was quick and efficient with an easy drop-off procedure. More

by zelfatatry Verified Customer Verified Customer

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Everybody here was friendly and attentive. I felt cared for and the entire experience was easy and painless. No complaints! Highly recommend. Thank you!! I felt cared for and the entire experience was easy and painless. No complaints! Highly recommend. Thank you!! More

by diannamunoz Verified Customer Verified Customer

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Staff was very courteous and professional would definitely recomend to family and friends.thanks again satisfied customer. definitely recomend to family and friends.thanks again satisfied customer. More

by dompinnola Verified Customer Verified Customer

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They took care of my recalls and also replaced the aux battery on my Mach-e. Very friendly and fairly priced battery on my Mach-e. Very friendly and fairly priced More

by dtslaws Verified Customer Verified Customer

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