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Wayne Ford - Service Center

Wayne, NJ

4.5
801 Reviews

801 Reviews of Wayne Ford - Service Center

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April 01, 2023

Honest and high quality work! I refuse to go to any other Ford dealership. Michelle and Matt H. are the most honest and kindest service advisors! Trusted them for many years! More

by alexknierim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

The employees are very friendly and helpful and your follow up from service is appreciated. Thank you More

by DEBBIEBISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Car was processed quickly. Staff was professional. Waiting area clean and WiFi access was a plus. More

by ANDELDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Handelsman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Michelle in service was great at communicating how the work was progressing and doing everything possible to make the hardship of not having your vehicle as hassle free as possible More

by Maurizio
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Respectful, hospitable, explained everything to me give me an immediate appointment didn’t have to wait long at the dealership less than an hour, give or take. More

by Lillian Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

The parts and service department have always been polite, professional and very helpful. In the showroom Jordy has assisted me on numerous occasions with technical questions with my new f-150, and sat in the More

by kpr56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in service, Jordy in sales.
March 30, 2023

My car door had oil on it after the oil change. In the past they would put floor mats but not anymore. Woman who helped me, just handed me the form and didn’t explain any of the details from inspec More

by Smc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Very unimpressed with the parts department at Ford. It took 2 months to recieve the needed part. T More

by davep_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2023

Great job because it was done quick and used the ford rewards thank you very much More

by E.MORALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Mawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

Nice people that work here very great good and most of all excellent customer service with a smile I recommend to all guess what come on down for good service on your Ford vehicle hands up hands down nice More

by Nonobuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Mawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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