Wayne Ford

Great service, great communication and most important, I felt completive in prices to my local auto shop/mechanic felt completive in prices to my local auto shop/mechanic More

Nice place to go to also very convenient to set up appointments on my ford app appointments on my ford app More

As always a Great Experience! ! They make it a pleasure!! Getting a new car is always a very stressful event!! The whole team helps make it less stressful!! I have been with W ! They make it a pleasure!! Getting a new car is always a very stressful event!! The whole team helps make it less stressful!! I have been with Wayne Ford for many years for this very reason!!! More

Purchased a blue certified pre-owned 2019 Mustang on 12/16/24 for a total of 40893.52. Purchased the 3 year premium warranty as well. I was only allowed to test drive the car in the parking lot, because 12/16/24 for a total of 40893.52. Purchased the 3 year premium warranty as well. I was only allowed to test drive the car in the parking lot, because it was “stick”. Everything felt fine and went ahead, as I needed a newer, reliable car for an upcoming Christmas trip. Driving the car on dry conditions I noticed the horrendous amount of wheel hop. I’ve never had this chassis Mustang and know they have issues. The following day, it was lightly raining. The car was all over the road. When I say all over the road, I’m talking cannot take a turn at more than a creep or the car would oversteer or plow. I immediately turn around and drove it to my shop. After putting the car up on the lift I started looking at the tires. By this time most of the tire shine has slung off and the tires were abhorrent. Date codes from 2018. Some of the worst dry rot I’ve ever seen on a tire. So bad that the tread is delaminating from one tire, all others show advanced signs of rot. Raised the concern to the finance manager via text (he’s awesome), and he said he would inform the sales manager to call me. I waited for a phone call for 6 hours the following day. I texted him with a video of one of the tires after I cleaned ALL the tire shine off them. I wanted to just get the issue rectified and be on my way. Anthony, the sales manager finally called me and had a poor attitude. I was told repeatedly “I’m not a mechanic, I don’t know, I don’t know what to tell you” and “I’m not in the tire business” and “I’m busy and I have customers”. After voicing my concern and frustration that I paid 40k for a vehicle that is sitting on a lift undriveable. I was told “it’s a blue certified, so we only replace the tires if they show uneven wear or won’t hold air” The front left tire is has toe wear so bad it’s missing chunks, and the tread is completely gone, as well as the horrible dry rot. “I’ll talk to someone on Monday and we’ll get back to you”. The thing that really angers me is I drove this car for a day with these tires. The car did not handle nor drive like it should have, and was a serious safety liability to myself and everyone else on the road. My holiday trip is now postponed due to not having a vehicle to take, and now I wait to see if they are going to rectify it. I simply want what I paid for. Did they know about the tires? Maybe. Is that why I wasn’t allowed to test drive it on the street in wet conditions? Was it deceptive and misrepresented by someone soaking them in silicone based tire shine to hide imperfections? Definitely. Could someone have gotten seriously hurt or killed? Most definitely. The irony is on their Facebook their tag line is “our customers are like family, and that’s a big deal”. I’d challenge anyone there to put their family in this car with these tires and do 70 down 287. I was going to hold off on this review until a resolution or until they told me to bug off, but the whole thing up until this point has been a negative. I have a car I paid for and cannot safely drive.I have the means to replace the tires, the knowledge and equipment to do so, but what about the single mom strapped for cash? What about an unsuspecting family? As an automotive technician myself you are constantly fighting this preconceived notion that all mechanics are crooks, are out to screw you, and I honestly see why people say that, especially about dealerships. Update 10/23/24…removed the tires to check the brakes because I do not trust that they did everything they said they did. Front brake pads are under 50% wear that would warrant replacement under their “blue certification” and the front left strut seals are gone causing an oil leak from the strut. Final update 12/23/24. I had two options, considerably cheaper new tires or the value of said cheaper tires ($800). I’m paying 1247.00 plus tax to replace them with the same tires. I also replaced the brakes and struts at my own expense (1300 in parts). More

Customer service and the repair were very good. Everyone I worked with seemed very competent. Everyone I worked with seemed very competent. More

Got there early and they took my cat right in and didn’t have to wait too long for it They called me at a reasonable time have to wait too long for it They called me at a reasonable time More

excellent service and I’ve tried a few different Ford service places. This is definitely the best. service places. This is definitely the best. More

I took my vehicle for service and repairs and NONE OF THE REPAIRS WERE MADE, the attitude of the people in charge of assisting me was the worst I have ever experienced (except for the shop manager). I am sti REPAIRS WERE MADE, the attitude of the people in charge of assisting me was the worst I have ever experienced (except for the shop manager). I am still waiting for the call from the Dealer to schedule a series of repairs that the car requires and THEY HAVE NOT CALLED ME! More

Awesome service. Easy to schedule. I ordered an accessory for my f250 and the dealer performed the installation without any problem Easy to schedule. I ordered an accessory for my f250 and the dealer performed the installation without any problem More

Michelle is the best. She always gets me In and is very pleasant and accommodating She always gets me In and is very pleasant and accommodating More