Waxahachie Ford

Poor Sales Experience Started out they said they would beat any other deal. But were very vague about their deal. I told him I had a better deal, so Michael insisted on s Started out they said they would beat any other deal. But were very vague about their deal. I told him I had a better deal, so Michael insisted on seeing the deal. I sent him a copy of a deal I had in hand via text. They came back with statements that the other dealer will not fulfill and I was being deceived. Michael stated he doubted the truck even existed. I told him I had the sticker and photos. I finally just asked if they were going to give me a price. No response. After a series of many text messages back and forth, I sent Michael one last text to his phone stating "Michael, should I assume you cannot come up with a good price on that truck?". Of course, no response. So, I went with the other deal. They were wrong, I bought the truck Poor customer service at this dealer. More

Treatment of buyer I have bought several new or your vehicles over my lifetime. I have never had the concern shown to be before like I got at this dealership. I was actu I have bought several new or your vehicles over my lifetime. I have never had the concern shown to be before like I got at this dealership. I was actually treated like I was the most important thing that they could deal with at the time. More

Fast and professional I was treated like a respected member of the family. I had to come back in 2 days and they quickly took care of the problem. I was treated like a respected member of the family. I had to come back in 2 days and they quickly took care of the problem. More

Quality sales personnel. Go see Justin at Waxahachie Ford. He knows the vehicle specs and equipment inside and out. Down to earth and goes all out to get you the best deal p Go see Justin at Waxahachie Ford. He knows the vehicle specs and equipment inside and out. Down to earth and goes all out to get you the best deal possible. You won't be disappointed! More

5th Vehicle from Waxahatchie Autoplex and Great Service Dept In May I purchased a 2016 Ram 1500 and had another great experience. This was my 5th sales experience with Waxahachie AutoPlex. I have purchased 3 n In May I purchased a 2016 Ram 1500 and had another great experience. This was my 5th sales experience with Waxahachie AutoPlex. I have purchased 3 new and 2 used vehicles over the years and each time I have felt that I was able to get the best deal possible. As for the service department, we get all our service done with them. The service teams make my wife and daughter feel important and explain things to them without making them feel dumb. They have always been honest and explained options before performing any work. Keep up the great work Waxahachie Autoplex! More

Great experience. Went to service my wife's car and ended up buying a new truck. Staff was great! I am very pleased with the way the whole process went. They went above Went to service my wife's car and ended up buying a new truck. Staff was great! I am very pleased with the way the whole process went. They went above and beyond to meet my expectations. More

HORRIBLE First off, I purchased a 2016 Mustang GT, FROM ANOTHER DEALERSHIP because the sales department at Waxahachie Ford took nearly 2 weeks to return my ca First off, I purchased a 2016 Mustang GT, FROM ANOTHER DEALERSHIP because the sales department at Waxahachie Ford took nearly 2 weeks to return my calls. Shortly after my purchase, the vehicle needed service and Waxahachie Ford is only a mile from my home, so I took a chance, and used this location strictly due to convenience. It took the shop a couple of business days for the diagnostics and to order the part (which was said to take 3-5 days to receive). Considering this is a brand new vehicle, I questioned where the vehicle would be stored and I was assured it was immobile, apart, and IN the shop. The following weekend, I drove through the parking lot of the shop and noticed my vehicle parked in high grass, dirt, and among “junked” vehicle parts, across a rode from the main dealership. The vehicle was unnecessarily covered in dirt, dust/rock and grime (you couldn't even tell what color it was without getting right up on it). For the vehicle get to it’s location, it had to have been driven off the pavement, through un-level gravel, and backed into the field. Mustang’s aren’t exactly meant to off-road in any capacity. As disturbing, was the fact that there were clearly empty bays in the shop, open parking around the shop, and an abundance of wrecked vehicles on the paved lot. My vehicle was left completely unsecure, in an unlit, area, and open to the elements. Had the vehicle not been mid-repair, and the dash obviously still apart, I would have taken it immediately. The following business day, I visited the shop and spoke to the man who had previously assured me the vehicle was kept indoors, and he appeared to be surprised it was actually out in the corn field behind the shop. I made sure the car was moved immediately. I noticed that morning, that all of the open parking places on the lot around the shop, were filling as the employees arrived. For some reason, it was acceptable for this dealership to park a customer’s brand new vehicle, in an unsafe, unsecure, off-road area – to make room for their employees to park on the lot? I was told this was the manager's preference. I understand if the vehicle needed to be moved from the bay to work on other vehicles, but let’s not off-road in a vehicle that isn’t yours and especially when you have specifically told the owner otherwise. In addition to these issues, after waiting for the part that “couldn’t be overnighted”, I found out that they had actually ordered the wrong part for the vehicle and would indeed, have to wait again. Miraculously, it was overnighted this time. This service center treats your vehicle far worse than they want to treat their own – and the message should be quite the opposite. I will never return and I will be certain to leave this review wherever possible. The center’s response to my complaints was not any effort to actually solve the issue, but more so a surface deep effort to get my vehicle repaired, returned, and get me out of there before other customers hear what may be happening to their vehicles when they aren’t standing over them. More

Unethical My 21 year old daughter in law came in for a recall and they ended up selling her a $37,000 Ford Escape with a hundred and twenty thousand mile warran My 21 year old daughter in law came in for a recall and they ended up selling her a $37,000 Ford Escape with a hundred and twenty thousand mile warranty, paint sealant, tire insurance, and they didn't come off the sticker price a penny. And any other Ford dealership in the Metroplex this would be a $24,000 vehicle. Try to speak with the sales manager and he told me to go pound sand. More

Vehicler buying experience excellent! I have been doing service business with Waxahachie Ford For a few years but had never bought a vehicle from them, on July 07th that all changed I boug I have been doing service business with Waxahachie Ford For a few years but had never bought a vehicle from them, on July 07th that all changed I bought a 2015 F150 I was treated very well all accommodations were made for my situation as I was going to the Doctors office and came back all of the staff from the purchase price to the final delivery was excellent and 100% up front about everything pertaining to my purchase I always buy new but if I were to buy used this would still be the dealer More

Easy and pleasant experience In June, I purchased my new 2016 Ford Explorer Platinum that they had on the showroom floor. Casey was attentive and very knowledgeable about the veh In June, I purchased my new 2016 Ford Explorer Platinum that they had on the showroom floor. Casey was attentive and very knowledgeable about the vehicle. David assisted with my paperwork and was quick and thorough. This was by far the easiest car buying experience I've had. It was not the first vehicle we purchased from Waxahachie Ford, and if they continue the customer service they have extended to us so far, it definitely won't be the last. Thank you Casey, David, and Gary! More