Waxahachie Ford

Over a decade, our family has bought at least 7 vehicles from Waxahachie Jeep/Autoplex. While I love the Explorer I purchased in November, the experience with the Ford sales side has been nothing short of a from Waxahachie Jeep/Autoplex. While I love the Explorer I purchased in November, the experience with the Ford sales side has been nothing short of awful. To start, the salesman Matt P. let other people test drive the vehicle AFTER they had run my credit and we were working a deal. I left for 20-30 minutes to pick up my trade-in car for assessment and returned to find other people driving off in the car I was actively negotiating a sale for. The final paperwork was incorrect, I was charged $300 for a key replacement and had to return to correct that. I had after-market items that needed to be installed and was told it would be done same day or the next, but it kept being other day and other day. If it was going to take a week, fine, but just be upfront with me. Now, 3 months after I completed my purchase and made payments, they are hassling me over a military discount and their failure to properly apply the discount and collect the paperwork. We buy lots of vehicles and I've never had such a terrible experience with unprofessional people. I will never recommend this dealership and they have lost a long-time, loyal customer. More

Very bad experience been talking to them over the phone for the past month and they talked a good game. We talked about where I wanted to be in my payments and of course that was all fine and good until I for the past month and they talked a good game. We talked about where I wanted to be in my payments and of course that was all fine and good until I showed up this Saturday never told me what they would give me for my 2023 Infiniti QX50, which I knew I would be upside down I was also putting 5k down. They showed me a vehicle way out of my price range after we discussed what I could afford. My rant is over and I will never go back there or recommend that dealership. More

Excellent service. Have been going there for eight years. Always have a good experience. Have another vehicle there now Have been going there for eight years. Always have a good experience. Have another vehicle there now More

NO WAY would I recommend this dealership! DO NOT care about customers after sale care! DO NOT care about customers after sale care! More

Service department truly cares about your experience with them. The mangers listen and go above and beyond their requirements. them. The mangers listen and go above and beyond their requirements. More

Service guys are always friendly and always answer my questions and doesn’t make me feel like a dummy if I don’t understand. questions and doesn’t make me feel like a dummy if I don’t understand. More

Staff was very professional, friendly and knowledgeable. I needed help. I went to the young man and he took care of it right away. I needed help. I went to the young man and he took care of it right away. More

Good dealership, long time customer their Service tech Brandon is awesome, satisfied with the service. Brandon is awesome, satisfied with the service. More

Very fair and honest dealership to deal with. They will DEAL with you. Also just had my Bronco's first check up (oil change and tire rotation). Service Dept. (Orlando) did and excellent job of se They will DEAL with you. Also just had my Bronco's first check up (oil change and tire rotation). Service Dept. (Orlando) did and excellent job of servicing my Bronco. They had me up and running in no time. Try this dealership before you buy your next car. Wayne T. More

Great experience less hassle easy to deal with. In the pass we have spent all day at the dealership but now here. We was in and out and happy with the deal we received on our new car. In the pass we have spent all day at the dealership but now here. We was in and out and happy with the deal we received on our new car. More