Watertown Ford

I have had nothing but great experiences with Watertown Ford. I have purchased two vehicles at the dealership and have recommended to many friends- all of who have had pleasant experiences as well. I will Ford. I have purchased two vehicles at the dealership and have recommended to many friends- all of who have had pleasant experiences as well. I will continue to purchase cars from them. I value their honesty and integrity and their fantastic customer service. I continue to return to the dealership for service issues as they arise. Both the sales team and the service team do an outstanding job! Keep up the great work!! Thank you! More

As a single woman walking into a car dealership, I was ready for battle. Turns out, I didn't need to. My experience was entirely positive. Neal was great to deal with, he listened to my needs, didn't p ready for battle. Turns out, I didn't need to. My experience was entirely positive. Neal was great to deal with, he listened to my needs, didn't pressure and even drove the car to my home for me to test drive it. I did a good amount of research on the car that I traded in as well as the car that I purchased, in both cases the 'deal' that was offered to me was fair. I really love my new car and have given Neal's card to several of my friends who are on the market. I will be a return customer. More

I was looking for a very specific used vehicle which Watertown Ford had on their lot. With a number of dealer options available, my father and I chose to do business with Watertown Ford because of the Watertown Ford had on their lot. With a number of dealer options available, my father and I chose to do business with Watertown Ford because of the superior service we had received upon our first day at the dealership. We were kindly greeted first by Bruce, the store's manager, who then appointed Neal Santosuosso as our salesperson. Neal was outstanding. He went above and beyond the quality service that is expected at dealerships, going out of his way to make our purchasing experience easy, comfortable, and exciting. We felt very comfortable buying a used vehicle from Watertown Ford. The vehicle runs great and I couldn't be a happier customer! I highly recommend Watertown Ford to anyone looking to buy a new or used vehicle. An A+ dealership. More

I am a long time customer of Watertown Ford. In March of 2009 I bought a new Focus. I am completely satisfied with it. Previous to that I purchased two pre-owned Tauruses. Both were great. This March my w 2009 I bought a new Focus. I am completely satisfied with it. Previous to that I purchased two pre-owned Tauruses. Both were great. This March my wife and I decided to replace our Mazda CX-7. We wanted another crossover and went to Watertown Fords web site. We found an Edge SEL with All Wheel Drive. The problem was that it was out of our price range unless the folks at Watertown Ford were willing to be generous with our trade. We figured we had nothing to lose so we made an appointment to take a test drive. We loved the vehicle. My wife said there was no way the price would be affordable. I said that this dealership has worked out deals with us in the past, therefore I have the confidence we can work something out. Sure enough, through good faith bargaining with Rob and Bruce, 24 hours later we came to an agreement that both parties were comfortable with. The next night we drove away with a car we thought we could only dream of owning. More

After visiting several dealerships for a new vehicle, a friend suggested we go directly to Watertown Ford. Upon arrival we were met by Peter King and Neal Santosuosso who took the time to learn about our friend suggested we go directly to Watertown Ford. Upon arrival we were met by Peter King and Neal Santosuosso who took the time to learn about our new car needs. As we were interested in a 2010 Escape, they explained the different models and each of their amenities. They walked the lot with us several times as we considered each model. When we had narrowed our choice down to four vehicles, Neal printed a page for each vehicle which showed prices and listed all the options. Seeing everything laid out on paper made it so much easier for us to compare each vehicle and find the right one for us. The price negotiations were smooth and quick! As we waited for Neal to finalize the deal, we sat in the showroom. Every employee who passed us made a point to smile or stop and say hello. We were very impressed with the friendliness of the staff. They all seemed to get along which made for a comfortable environment. We are thrilled with our new Escape and will definitely recommend Watertown Ford to all of our friends and family. More

My boyfriend and I needed a bigger and better truck for our construction company asap.We had gone to Jack Madden in August and they did nothing but lure us in with a phony free vaction and then proceed to our construction company asap.We had gone to Jack Madden in August and they did nothing but lure us in with a phony free vaction and then proceed to say that the truck that we wanted would cost us over 800 a month when I specifically said that I could not exceed 650. When we gave in they raised the price even more. Last sunday we decided enough was enough and we had to bite the bullet and get a new truck. I researched many trucks and Watertown Ford contacted me immediately the next day. While at the dealership they assured me I could buy it that night, and bet me a coffee that the payments would be under 600 :)..Long story short ..I got a 2010 f250 in less than 24 hours with soso credit and not much down ....way better than the truck I was looking at at Jack madden. In addition to that I want everyone to have the expereince that I did because you will look at car salesman as gods and not creeps...thanks again Al an Matt More

Prompt service, very friendly and helpful. The Help Matt gave me with understanding and helping me along the Financial side of getting my car made me understand just how hard they work for you. As Well as m gave me with understanding and helping me along the Financial side of getting my car made me understand just how hard they work for you. As Well as my Salesman Paul whom kept in constant contact with me, updating me on everything was invauble, and helped majorly cut down the stresses of buying a car. Around Paul i never felt any pressure, just a lot of support. So Yes i would and shall highly recomend Watertown Ford, and Esp Paul D'Agostino More

I had just found out that my 16 year old car had a rusted sub-frame and I would need a new car sooner than I thought. After running over a tree branch and thinking that my car was falling apart right then a sub-frame and I would need a new car sooner than I thought. After running over a tree branch and thinking that my car was falling apart right then and there I knew I couldn't wait any longer. Still feeling shaken by what I thought were pieces of my car falling off, I entered Watertown Ford just about an hour before closing time. I was greeted by Michael O'Brien. He quickly put me at ease with his sense of humor and his ability to know what I wanted. A short time later, the purchase was complete and one week later, just about to the minute, I was driving my new Ford Focus home. The whole experience was quick, simple and enjoyable. More

We felt really comfortable coming to Watertown Ford. The guys at the dealership made us feel like we were their number one customer. We are happy we purchased a car there and would recommend it to everyone guys at the dealership made us feel like we were their number one customer. We are happy we purchased a car there and would recommend it to everyone we know. Watertown Ford made us feel welcome and everyone that works there is so nice. More

I have purchased multiple vehicles and have recommended countless people to this dealership. If you are looking for honesty and integrity in an automobile sales office (which is truly rare) then Watertown countless people to this dealership. If you are looking for honesty and integrity in an automobile sales office (which is truly rare) then Watertown Ford is the only place you need to go. Mike O'Brien's customer service was top notch from the moment I stepped into the sales office all the way until I drove off of the lot with my new vehicle. If I ever had a service issue their response time and accomodation to a busy life style is second to none, they really take pride in their work. More