Watertown Ford

We weren't swarmed by salesmen when we walked through the lot. We had called and requested information about a car in a Watertown Ford ad. We spoke to D.J. and followed and went to Wat. Ford. D.J. did eve lot. We had called and requested information about a car in a Watertown Ford ad. We spoke to D.J. and followed and went to Wat. Ford. D.J. did everything in his power to make the purchase of a new Focus as painless as possible. He made sure everything was done for us. All we had to do was write the check. The next day the car was ready. My son had even lost his registration and we were told "no problem, we'll take care of it." They did! He and Mr. O'Brien and (I'm sorry I can't remember his name)the fellow who did the $ part of the deal who didn't pressure us to buy an extended warranty, but we did so anyway. We've purchased many cars over the years, and I have to say this was the easiest and most pleasant car buying experience we have ever had. I have already praised this dealership to others. Thanks to all. More

I found this a friendly enivronment, especially everyone that worked for Watertown Ford. My salesman Bill was kind, took his time with me, as I was nervous,as I had not purchased a new car in over ten year that worked for Watertown Ford. My salesman Bill was kind, took his time with me, as I was nervous,as I had not purchased a new car in over ten years. He showed and explained everything on the new 2011 Ford Fusion I purchased. I will recommend Bill and the dealership to friends. My husband drives a 2000 Ford F150 pickup and in the Spring will be looking for a used two to three year old vehicle and we will return to Watertown Ford. More

Hi, First of all, I think Ford vans are great and the Hi, First of all, I think Ford vans are great and the best value dollar for dollar of any vehicle. I have bought many of them, five in the past 18 Hi, First of all, I think Ford vans are great and the best value dollar for dollar of any vehicle. I have bought many of them, five in the past 18 months alone. Our 10 vans are used in our public service program and are driven by college students. Safety is my primary concern and I feel the vans are very safe or else I wouldn't even consider them. Just this week, one of the drivers was involved in an accident and severely damaged the other car, with little real damage to ours. The other driver commented on how strong the van must be to come out of the accident in such relatively good shape. (No one was injured in any way, which is the important thing) Neal is very honest and trustworthy and will make every effort to help you. When Neal's unavailable, the other staff members gladly chip in to answer any questions. Whatever the problem is, they will do their best. The dealership has a pleasant atmosphere. More

I have purchased three vehicles from Watertown Ford and have a very pleasant experience each time. I have worked with Neal Santosuosso each time and he has been professional and courteous each time. i ha have a very pleasant experience each time. I have worked with Neal Santosuosso each time and he has been professional and courteous each time. i have never felt pressured or intimidated in to purchasing a vehicle, which is why I continue to go back to receive that professional courtesy each time. I have made many recommedations to use Watertown Ford for sales and service and feel that every person I have referred has been just as satisfied and happy with their experience. I would definitely urge any one in the area to check out Watertown Ford for a no hassle experience, I assure you that you won't be disasppointed. More

My husband and I went to this dealership unsure if we wanted a new or used car. We wound up with a great deal on an 09 Focus. The starting price was much lower than other dealerships. We received grea wanted a new or used car. We wound up with a great deal on an 09 Focus. The starting price was much lower than other dealerships. We received great advise and never felt pressured. When we picked up our car they took the time to show us all of it's features and they even sync'd my phone for me. I've already recommended this dealership to a co-worker searching for a car. More

We had a Lexus SUV and were thinking about getting a new We had a Lexus SUV and were thinking about getting a new Ford F150. We were shopping at BJ's in Waltham and saw the F150 that you had advertised ther We had a Lexus SUV and were thinking about getting a new Ford F150. We were shopping at BJ's in Waltham and saw the F150 that you had advertised there. It was what we were looking for. I called for a price and spoke with Bill Dahlbeck. We made an appointment to see him. He was so pleasant, helpful and answered all the questions that we had. It was the most comfortable and easiest experience that we had ever had on buying a vehicle. We have purchased from Lexus and Mercedes and did not have the smooth transition from one car to another like we did at Watertown Ford. When I picked up the truck everything was ready and had all the information that I needed explained to me. There was not one thing that was overlooked. We are planning on buying another Ford truck next year because the other one we have is almost 10 years old. Our son has a Ford and would all so like to get a newer one in the near future. It was such a pleasure to deal with Bill Dahlbeck that we would not think twice about calling him for our next Ford. THANKS BILL, we are so happy with our new truck !!! More

It was a pleasure working with Bill D. He was up front about everything and took his time explaining the vechicle to both my wife and I. He worked with me and made the sale work for us. Any time I neede about everything and took his time explaining the vechicle to both my wife and I. He worked with me and made the sale work for us. Any time I needed more info Bill D or Bruce were quick in getting gack to me. More

I didn't end up buying from this dealership, but I was so pleased with their customer service and Big Al that I promised him I'd write a review. The only reason I didn't buy from them was the truck, and the pleased with their customer service and Big Al that I promised him I'd write a review. The only reason I didn't buy from them was the truck, and the truck only. I simply found a better truck at a different dealership, and Watertown Ford couldn't offer me anything equal or better. Big Al was a BIG HELP during the whole process. I've only bought once before, and I wasn't familiar with some parts of the process. He walked me through everything, including the transition to Finance. He was friendly, offered me a drink, and was polite. He was never intrusive, and gave me proper space when I needed to call friends or family with questions and advice. He wasn't at all pushy, and he was quite unlike those sharks you find at other dealerships. I would highly recommend Big Al for any customers looking for a vehicle at Watertown Ford. (Be sure to ask him for his business card!) More

I had an extremely pleasant experience when I came to Watertown Ford last week. I told them what I was looking for and they delivered. Paul was extremely nice, no pressure salesman. He was friendly, pro Watertown Ford last week. I told them what I was looking for and they delivered. Paul was extremely nice, no pressure salesman. He was friendly, professional, and patient. I thought he was going to kill me with how many times I kept asking for a better price, but he didn't; he came back every time with a smile. After we decided to buy the car, the manager Gerry came over shook my hand and congratulated me. My 3 year old son was even starting to get anxious so Paul came out with a hat for him! He LOVES his Watertown Ford hat! They gave me a great deal on my trade in and had me out of there in a timely matter. I couldn't have been happier! THEY ARE A NO HASSLE DEALERSHIP! I have bought plenty of cars before and it can be very intimidating, high pressure salesmen that make your perfectly fine trade look like junk and make you feel low. However at Watertown Ford I felt in control and welcomed. I will always go back and recommend them to all my friends! Thank-you Paul Gerry and Matt for making my sale a pleasant experience! I love my new Escape! More