Watertown Ford

I inquired online about leasing or buying a new truck at the Watertown Ford website. I received a call from Emily 5 min later. She was very nice and helpful and assisted me in making an appointment to come the Watertown Ford website. I received a call from Emily 5 min later. She was very nice and helpful and assisted me in making an appointment to come in and view the inventory. I was given Gerry Carson as a contact when I came in. The next day I called again and spoke with Emily about a few details regarding leasing and financing. I also inquired about and deals or sales on a F150. She told me about a few options and said she would hold one truck in particular she had described to me and inform Gerry about it. My fiance and I arrived Saturday morning and was welcomed by Shamus. He directed us to Gerry who new who I was and the truck I was interested in. He then turned us back over to Shamus who showed us the vehicle and took us on our test drive. We arranged to trade in my old truck and were pleasantly surprised on the value they offered. Shamus was very helpful in explaining the whole process and making the buying fun and easy. We were able to drive home in the new truck 2 hrs after we first walked through door. Everyone was so nice and helpful and made the experience very enjoyable. This was my first time buying a new vehicle from a dealer, and I can assure you I will be back when it is time to trade up in few years. We absolutely love our new truck and price we got it for! Thank you Watertown Ford! Billy & Jenny More

Everyone at the dealer was friendly and willing to answer any questions I had regarding the car I was planning on purchasing. I also appreciated that they did not force a sell on me nor did I feel like I ha any questions I had regarding the car I was planning on purchasing. I also appreciated that they did not force a sell on me nor did I feel like I had to haggle excessively to get a price which I felt was fair. More

Very friendly reception. Albert the sales person was patient to go through the many Fiesta models and cost.. I am pleased with the service of the sales person and Manager. Thank you, Hans Maas patient to go through the many Fiesta models and cost.. I am pleased with the service of the sales person and Manager. Thank you, Hans Maas More

Very friendly and helpful staff. Modern (though small) showroom seems very customer oriented. Even though they knew I was receiving a car through my company's relationship with Ford, they still were help showroom seems very customer oriented. Even though they knew I was receiving a car through my company's relationship with Ford, they still were helpful and knowledgeable. More

My wife and I recently leased a Ford escape from Watertown Ford, we the salesman and staff to be friendly and helpful. They also gave a decent trade in for an old truck of mine. Watertown Ford, we the salesman and staff to be friendly and helpful. They also gave a decent trade in for an old truck of mine. More

Our experience at Watertown Ford was the best car buying experience I've ever had. The staff was friendly and knowledgable, and worked to get us the vehicle we wanted without pressuring us to settle for so experience I've ever had. The staff was friendly and knowledgable, and worked to get us the vehicle we wanted without pressuring us to settle for something else. Overall, a great experience. We will return for our next vehicle. More

Al was great to work with. We had gone to look at an Explorer and test drove one with him. He went over the pros and cons of the vehicle based on our lifestyle. He didn't try convincing us into anothe Explorer and test drove one with him. He went over the pros and cons of the vehicle based on our lifestyle. He didn't try convincing us into another car we did not want. Instead he worked hard to get us where we wanted to be from a financing perspective in the car we wanted. The whole Watertown Ford team worked very quickly and efficiently in transitioning us into our new car. Since they are open on both Saturday and Sunday it made it easier to move things along. More

This is the second car we have purchased from this dealer. I did alot research online to make sure I'm getting the best price and we definitely got a good deal here. We had gone to a couple of other d dealer. I did alot research online to make sure I'm getting the best price and we definitely got a good deal here. We had gone to a couple of other dealers first. One place was very pushy and the salesman wouldn't leave us alone even though we told him we wanted to look around by ourselves. Another place we went, they seemed to play games with us with the pricing and offered us hardly anything for our trade. When we ended up at Watertown Ford, Al the salesman was very friendly and didn't pressure us at all. When we decided we wanted to purchase the vehicle, we were offered what we felt was a fair value for our trade right off the bat. No games were played. Al really worked with us with the financing so we could get the monthly payment to where we felt comfortable. When it's time to purchase another vehicle, we will probably go back to Watertown Ford. More

We had a very good experience with this dealer and would recommend Watertown Ford and Al to anyone looking for a good car shopping experience. recommend Watertown Ford and Al to anyone looking for a good car shopping experience. More

I went there for a national lease program for a 2013 Ford Explorer. The price was right and the dealership is close to my house. We were at the dealership on a Sunday. I did not bring the money with me becau Explorer. The price was right and the dealership is close to my house. We were at the dealership on a Sunday. I did not bring the money with me because I was not expecting to actually make a deal on the same day. I just went in to get the pricing. We made the deal anyways, and I told 2 people that day that I would be back on Tuesday on 430. We then spoke again on Monday and Tuesday to finalize plans and both times I said I'd be there at 430 and asked if the car would be ready. On all three occasions (Sunday, Monday and Tuesday) when speaking with someone they said the car would be ready at 430 on Tuesday when I got there. I got to the dealership at 420 and the car was sitting outside clean, with no plates. I started to transfer my belongings from the car I was trading in, to the new Explorer. Then the sales rep came out and put the plates on it. He then said we had to get an inspection sticker, gas and go to service. On the way to get the inspection sticker and gas I was a little annoyed so I let the sales rep know this. I asked why this was not done before 430 like we spoke about. He stated that since I did not pay the down payment and sign the paperwork, that the plates and inspection could not have been done ahead of time. I explained to him that this information was never told to me. If this was the case, I would have paid on Tuesday and then made arrangements to come back to pick it up on Wednesday. I have a newborn that was with the sitter for an extra hour that was not planned. It sounds trivial, but when I asked if the car would be "ready at 430", "ready" to me means plates, full tank of gas and service all checked out. "Ready" to the dealership meant cleaned. More