Watertown Ford

I was completely unsatisfied with the service experience. My Vehicle was picked up for a recall which they had a record of. I was told they needed my vehicle for the day and was promised I’d have it back My Vehicle was picked up for a recall which they had a record of. I was told they needed my vehicle for the day and was promised I’d have it back at the end of day I waited until 4:45 after hearing nothing and could not reach anyone In service After leaving several messages I reached a salesman who told me service was closed for the night at 5:00 I was beside myself I needed my car to care for an elderly parent I am completely disgusted in the care the service department took to handle the service I was promised! I received a call at 7:00 am with a young woman apologizing that it was her fault she should have called to tell me they were keeping my vehicle She stated the service man was looking at it now and will have it for me soon! I stated I am on my way I have work and need my car She called back 15 minutes later stating they don’t have the parts they will need to keep my vehicle today So they had my vehicle from 8 am until 5 pm the previous day and never even looked at it. I lost an entire days pay and had to uber to my commitment that evening! I picked up my vehicle the following morning at 8 am Watertown Ford did nothing to remedy my recall it is disgraceful the way they treat customers Completely unacceptable and not one phone call from anyone to remedy. More

True professional from start to finish. How a buying vehicle experience should be and more. 5 stars. Highly recommended! If I need another vehicle, I will be back. How a buying vehicle experience should be and more. 5 stars. Highly recommended! If I need another vehicle, I will be back. More

Transparent, friendly, helpful dealership with great people. They go above and beyond here. I would recommend this dealership to anyone looking to purchase or lease a Ford. people. They go above and beyond here. I would recommend this dealership to anyone looking to purchase or lease a Ford. More

Tim Duffy is excellent to work with. He was very helpful with the sale of my new truck. He was very helpful with the sale of my new truck. More

Great service from Tim Duffy as usual. ..Always professional and easy to work with. Have purchased many vehicles from Tim over the years. ..Always professional and easy to work with. Have purchased many vehicles from Tim over the years. More

Purchased my third vehicle from Watertown Ford, a new 2023 F150. I have always found the staff to be responsive, very friendly, and dedicated to excellent customer service. 2023 F150. I have always found the staff to be responsive, very friendly, and dedicated to excellent customer service. More

This is the second time that I purchased a truck from this group. Each time the service was excellent. I ordered the truck back in February expecting to wait a bit, not over 8 months though. During this this group. Each time the service was excellent. I ordered the truck back in February expecting to wait a bit, not over 8 months though. During this time Watertown Ford kept in touch. More

I purchased a F150 they had on the lot. I wanted the bad liner sprayed in and I wanted a cap on the rear as well.They took care of both of my request in a very timely manner and kept me up t I wanted the bad liner sprayed in and I wanted a cap on the rear as well.They took care of both of my request in a very timely manner and kept me up to date on the process.The purchase was made quick and simple.I would not buy anythin but a Ford and I would only purchase from Watertown Ford More

All the guys at Watertown Ford a great It always go find me on what they need to do fix with the problems all the time great team over there me on what they need to do fix with the problems all the time great team over there More

After waiting 20 days for my schedule appointment day service guys told me you don’t buy part from us that’s why we don’t wanna programming your 2nd key and car system that’s really bad and another thing service guys told me you don’t buy part from us that’s why we don’t wanna programming your 2nd key and car system that’s really bad and another thing they told me for checking each part they wanna charge me around 150$ come on you wanna getting easy money from your customer I don’t believe this company never fixed any small problems with out charging you big amount of money. Cafer Y. More