Watertown Ford

Bill was a fantastic sales consultant. I never felt an ounce of pressure, got a fantastic vehicle, and can't say enough good things about the experieince. I never felt an ounce of pressure, got a fantastic vehicle, and can't say enough good things about the experieince. More

Tim Duffy is at Watertown Ford, No pressure, just friendly, good advice and a lot of patience as well! We met the whole team, headed by Alex and we are happy to recommend them. Thanks Guys! friendly, good advice and a lot of patience as well! We met the whole team, headed by Alex and we are happy to recommend them. Thanks Guys! More

Tim is the best of the best. ..Always going out of his way to make sure his customers get everything they need! ..Always going out of his way to make sure his customers get everything they need! More

Tim and the rest of the guys at Watertown Ford are great to work with! Very easy and always a pleasure. to work with! Very easy and always a pleasure. More

I was completely unsatisfied with the service experience. My Vehicle was picked up for a recall which they had a record of. I was told they needed my vehicle for the day and was promised I’d have it back My Vehicle was picked up for a recall which they had a record of. I was told they needed my vehicle for the day and was promised I’d have it back at the end of day I waited until 4:45 after hearing nothing and could not reach anyone In service After leaving several messages I reached a salesman who told me service was closed for the night at 5:00 I was beside myself I needed my car to care for an elderly parent I am completely disgusted in the care the service department took to handle the service I was promised! I received a call at 7:00 am with a young woman apologizing that it was her fault she should have called to tell me they were keeping my vehicle She stated the service man was looking at it now and will have it for me soon! I stated I am on my way I have work and need my car She called back 15 minutes later stating they don’t have the parts they will need to keep my vehicle today So they had my vehicle from 8 am until 5 pm the previous day and never even looked at it. I lost an entire days pay and had to uber to my commitment that evening! I picked up my vehicle the following morning at 8 am Watertown Ford did nothing to remedy my recall it is disgraceful the way they treat customers Completely unacceptable and not one phone call from anyone to remedy. More

True professional from start to finish. How a buying vehicle experience should be and more. 5 stars. Highly recommended! If I need another vehicle, I will be back. How a buying vehicle experience should be and more. 5 stars. Highly recommended! If I need another vehicle, I will be back. More

Transparent, friendly, helpful dealership with great people. They go above and beyond here. I would recommend this dealership to anyone looking to purchase or lease a Ford. people. They go above and beyond here. I would recommend this dealership to anyone looking to purchase or lease a Ford. More

Tim Duffy is excellent to work with. He was very helpful with the sale of my new truck. He was very helpful with the sale of my new truck. More

Great service from Tim Duffy as usual. ..Always professional and easy to work with. Have purchased many vehicles from Tim over the years. ..Always professional and easy to work with. Have purchased many vehicles from Tim over the years. More

Purchased my third vehicle from Watertown Ford, a new 2023 F150. I have always found the staff to be responsive, very friendly, and dedicated to excellent customer service. 2023 F150. I have always found the staff to be responsive, very friendly, and dedicated to excellent customer service. More