Washington Ford Inc. - Service Center

DO NOT GO THERE If zero stars would be a more appropriate choice for a rating. We are from Indiana and were vacationing in Pennsylvania, when our 2005 F350 broke down If zero stars would be a more appropriate choice for a rating. We are from Indiana and were vacationing in Pennsylvania, when our 2005 F350 broke down while hulling our camper. We brought our truck in to Washington Ford to have it checked out. Our service advisor was Helen. We at first thought everything was going to be great with our experience. However that was not the case. A diesel technician was able to take our truck for a drive, when he came back he told us the heads were blown, but needed to do some other testing. Helen told us that we would get things taken care of quickly and be back on the road. My husband's parents don't live far from Washington Ford, and were able to come get us. They gave us their car to get home. We told Helen to take as much time as was needed to do the job right, since we were able to get home. Helen kept in contact with my husband every day with updates. They even let us order the upgraded ARP head studs to put in and have them shipped to the service department. The technician had even noticed the oil leak and we had that fixed as well. We felt comfortable and like they were doing a great job. Fast forward 7 days. My in laws pick our truck up because the job is complete ($5500 later). The next day, they noticed leaking antifreeze, so they took it back to Washington Ford. Helen told my father in law that they would look at it but if it wasn't a part that they had touched there would be a charge for it. Clearly she knows nothing about what it takes to change heads on a diesel. Everything in that engine bay is touched or taken apart to fix the heads. It was a radiator hose and they replaced it at no cost. On Saturday, 7/28, we met my in laws in Ohio and picked up our truck and camper. We drove it home, happy to have it back. On Tuesday, my husband was looking the work over and noticed some things that weren't quite right. First, the filter minder was broken. Second, the 3 aftermarket wires we had nicely ran to our upfitter switches in wire loom, were all completely cut in half and sloppy put back together. One of the wires was to our backup camera which now does not work properly because it has been spliced (a $200 camera). We were charged $430 for a new oil cooler because ours was cracked, the part that is on the truck looks like the original oil cooler. It is covered it dirt and oil. We've seen enough new parts to know that after 500 miles they don't look like they've been on the vehicle since 2005. And the biggest of them all, we STILL have an oil leak. Now the leak is much worse then what it was before. My husband reached out to Helen via email about our concerns, which she did not reply to. My husband called Helen on the phone and she told him that only the parts they touched would be covered, again it's the entire engine bay that is touched. My husband voiced his concerns about the oil leak, cut wires, and old oil cooler, to which Helen could have cared less about. My husband tried to tell her that the truck should have been returned to us in better condition then what it came to them in, not worse, but Helen just doesn't care. She told us to call back on Monday when her boss is in. Needless to say were out a lot of money. I would not recommend this dealership to anyone. And we are loyal Ford owners. Never have I seen such terrible workmanship from a garage. More