Washington Ford Inc. - Service Center

Awesome work and love the products that i purchased. Could not ask for a better service department and service technicians. Could not ask for a better service department and service technicians. More

My issue was a recall on the vehicle. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. The mobile repair option was VERY convenient. I was able to avoid a wait at the dealership while repairs were made. More

The service was performed quickly and accurately. Jake did a great job in keeping us informed and answering any questions. We appreciated having the vehicle dropped off at our home when the service w Jake did a great job in keeping us informed and answering any questions. We appreciated having the vehicle dropped off at our home when the service was complete. More

Don was my service rep and explained all that needed to be done, answered all My questions and kept me in the loop on the truck’s progress. They isolated work that should be done to keep the truck running be done, answered all My questions and kept me in the loop on the truck’s progress. They isolated work that should be done to keep the truck running smoothly and keeping my family safe. Work was done timely and correctly. It’s my 3rd f 150 I’ve purchased and serviced at Washington Ford and will continue going forward More

I could not be more pleased with the mechanic and service manager providing the service to my 2014 Ford Escape. I always receive the best service from Washington Ford because of the mechanic and service man manager providing the service to my 2014 Ford Escape. I always receive the best service from Washington Ford because of the mechanic and service manager. Thank you. More

Getting my truck serviced couldn’t have been easier! It was picked up and returned after! Thank you, Kevin! It was picked up and returned after! Thank you, Kevin! More

Service department was great to deal with! Kevin was a great help with explaining the services my truck needed. Kevin was a great help with explaining the services my truck needed. More

My service advisor - Kevin Konek - is the best! Washington Ford is lucky to have him! Diana Dorance Washington Ford is lucky to have him! Diana Dorance More

We recently brought our 2018 Explorer in for routine service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the wireless keypad was faulty. Kevin explained that we had two options: replace the keypad or simply disconnect it, and either option would resolve the issue. Since replacing it came with a higher cost, I opted to disconnect it for now. What I didn’t know at the time was that Kevin had taken the initiative to reach out to Ford on our behalf — and thanks to his efforts, Ford agreed to cover the cost of a new keypad under warranty. Kevin has been our service advisor for all of our Ford vehicles over the years, and I can honestly say there’s no one I trust more with our cars. He truly goes above and beyond, always taking pride in providing an exceptional service experience. Thank you, Kevin, for everything you do for the Graves family. It's always a pleasure doing business with you and everyone at Washington Ford. More

Excellent staff and service! I am also very grateful to my advisor, Andrea B for her help in understanding the services and when I should be going for those. This is a wonderful I am also very grateful to my advisor, Andrea B for her help in understanding the services and when I should be going for those. This is a wonderful facility for Ford car owners. More