Washington Ford Inc. - Service Center

Service department was great to deal with! Kevin was a great help with explaining the services my truck needed. Kevin was a great help with explaining the services my truck needed. More

Getting my truck serviced couldn’t have been easier! It was picked up and returned after! Thank you, Kevin! It was picked up and returned after! Thank you, Kevin! More

We recently brought our 2018 Explorer in for routine service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the service, as well as to address an issue where the vehicle would randomly unlock itself — whether in use or parked. The technician determined that the wireless keypad was faulty. Kevin explained that we had two options: replace the keypad or simply disconnect it, and either option would resolve the issue. Since replacing it came with a higher cost, I opted to disconnect it for now. What I didn’t know at the time was that Kevin had taken the initiative to reach out to Ford on our behalf — and thanks to his efforts, Ford agreed to cover the cost of a new keypad under warranty. Kevin has been our service advisor for all of our Ford vehicles over the years, and I can honestly say there’s no one I trust more with our cars. He truly goes above and beyond, always taking pride in providing an exceptional service experience. Thank you, Kevin, for everything you do for the Graves family. It's always a pleasure doing business with you and everyone at Washington Ford. More

My service advisor - Kevin Konek - is the best! Washington Ford is lucky to have him! Diana Dorance Washington Ford is lucky to have him! Diana Dorance More

Excellent staff and service! I am also very grateful to my advisor, Andrea B for her help in understanding the services and when I should be going for those. This is a wonderful I am also very grateful to my advisor, Andrea B for her help in understanding the services and when I should be going for those. This is a wonderful facility for Ford car owners. More

Service was quick and was only there for an hour. Issue was fixed and I was on my way. Issue was fixed and I was on my way. More

Has always treated me with respect and has looked out for me best interest. They rank tops in my book. me best interest. They rank tops in my book. More

Service was completed on time. There is a computer problem and Kevin rescheduled a service as soon as possible. There is a computer problem and Kevin rescheduled a service as soon as possible. More

I will go to Kevin for everything as long as I have a ford. He is great to work with. ford. He is great to work with. More

Great service and very friendly I will definitely be back for future service. Thank you back for future service. Thank you More