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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,012 Reviews

3,012 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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June 23, 2025

This dealership is super awesome! The customer service is great! JR Rodriguez was very knowledgeable and polite! Great service, over all! I highly recommend this dealership for auto r More

by Married-Wit-Children & a Dog!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate your positive review and recommendation! We strive for 100% customer satisfaction, and we are thrilled that JR provided you with top-notch service. It is our pleasure to serve you and your Mercedes-Benz needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 18, 2025

This dealership is always on point! Kelly Sandefur is AMAZING she works hard to please her customers! She strives for EXCELLENCE and it shows! Kelly always explains the process & contin More

by dreamnpatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your excellent review! Providing thorough and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside, and we are glad that Kelly''s efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 18, 2025

My recent service at Walter's MB Riverside exceeded my expectations. JR Rodriguez, my service advisor, kept me informed as the work was being done, and he made sure the job was done completely and profess More

by ksykes57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your positive experience with us. We are glad that JR took great care of you and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 17, 2025

Excellent place to service your automobile great customer service I do recommend it I will be coming back to take care of my personal car. More

by big104pops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review and recommendation! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. We look forward to continue providing you with our best care in your visits to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 17, 2025

I had to bring my old 2016 C300 in for maintenance. Phil Macias helped me out with the maintenance and secured me a vehicle while I was waiting to get it back. Phil was very expedient and responsive; h More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for your positive review, Brandon! We are so glad that Phil provided you with thorough and efficient service and he will be honored to know how confident you are in his efforts. It is our pleasure to serve you and your C300's needs in nay way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 01, 2025

Excellent service from all. Customers are greeted and treated with professionalism No heavy handed sale pitches More

by Linda599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Housekeeping staff-I don’t know names. Prise in their work
Jun 02, 2025 -

Walter's Mercedes-Benz of Riverside responded

Linda, Thank you for leaving us this amazing review! We are happy to know that our team greeted/treated you with professionalism and provided you with excellent service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 31, 2025

Everyone at Walters is great, and customer service is top notch. Always a pleasure to come see Alex and his team. More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Walter's Mercedes-Benz of Riverside responded

RAMIREZ, Providing immaculate service is so important to us and we are glad that Alex's efforts met your satisfaction! We are thrilled to know that he is always a pleasure to work with. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 24, 2025

I'm always completely satisfied with the response I get from Alex Ramirez. He patiently listens to my concerns and takes the time to explain how to enjoy the best experience possible with my Mercedes. He More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Walter's Mercedes-Benz of Riverside responded

DC, We appreciate you for leaving Alex this spectacular review! We are delighted to know that he patiently listened to your concerns, took the time to explain everything and addressed every issue you had fully. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 21, 2025

Our service professional Phillip Macias was very courteous, polite, and professional. He listened to our concerns and offered suggestions and resolutions. We were seen right away upon arrival at the More

by Prkscprc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Phillip this incredible review! We are happy to know that he was very courteous, polite, professional, listened to your concerns, prompt and offered resolutions. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 21, 2025

Phillip Macias was extremely helpful and very patient with me . Had issues after initial visit and he took care of my car when I brought it back. More

by armentajanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving Phillip this exceptional review! We are pleased to know that he was extremely helpful, very patient and took care of your car when you brought it back. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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