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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,979 Reviews

2,979 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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April 11, 2025

Great Job as usual. We have been a loyal customer for many years and have always been happy with the service. My wife has my older 2017 mercedes which is in prestine con More

by EraSprinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team did a great job as usual and you have always been happy with the service we provided. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 09, 2025

Our service rep, Mr. Alex Ramirez, was courteous and patient. He worked with us over multiple visits to repair our vehicle’s problem. Our vehicle now drives as good as n More

by Porsche couple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving Alex this stellar review! We are delighted to know that he was courteous, patient and worked with you over multiple visits to repair the problem. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 07, 2025

Very happy with service and working with service advisor Toss Geiger who was very patient and caring with getting my account paid. Thanks again Ross. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Walter's Mercedes-Benz of Riverside responded

Sue, We appreciate you for leaving Ross this spectacular review! We are delighted to know that he was very patient and caring. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 06, 2025

It was a pleasure to work with MBZ Service Associate Ross Geiger at Mercedes-Benz of Riverside. He was very attentive and insightful during his presentation. He made sure to doublecheck for any recall issue More

by PaisleyPlaceTech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Walter's Mercedes-Benz of Riverside responded

Paisley, Thank you for leaving Ross this positive review! We are happy to know that he was very attentive, insightful and very thorough in making sure you understood what would be done to your car. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 04, 2025

Thanks again JR Rodriguez. I appreciate the ability to make an appointment and hat JR listened to my concerns and went over the report with me. More

by BonnieV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Walter's Mercedes-Benz of Riverside responded

Bonnie, We appreciate you for leaving JR this remarkable review! We are delighted to know that he listened to your concerns and went over the report with you. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 03, 2025

Ross Geiger was the dealer whom I was working with and he had wonderful personality,people’s skill, and commitment to get customer satisfaction. I left happy and satisfied, I would definitely go back just to More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Geiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Walter's Mercedes-Benz of Riverside responded

Christian, We are grateful for you leaving Ross this extraordinary review! We are pleased to know that he has a wonderful personality, people's skills and committed to your satisfaction. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 03, 2025

It was a pleasure stopping by to get my vehicle maintenance done at this dealership More

by vgonzalezsse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving us this amazing review! We are happy to know that our team made your visit a pleasure. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 02, 2025

Joseph is the only service advisor I deal with. He’s professional, friendly and he knows the Mercedes Benz product. He goes above and beyond when taking care of my CLS I would recommend Joseph t More

by Steve S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Walter's Mercedes-Benz of Riverside responded

Steve, Providing impeccable service is so important to us here at Mercedes-Benz of Riverside and we are glad that Joseph's efforts met your satisfaction and recommendation! We are thrilled to know that he was professional, friendly, always goes above and beyond to take care of your CLS, professional and detailed. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 29, 2025

Oscar was great he was very friendly and personalable, he explained the services that was going to be performed. More

by JennT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Walter's Mercedes-Benz of Riverside responded

Jenn, We are grateful for you leaving Oscar this flawless review! We are pleased to know that he was great, very friendly, personable and explained the services that were going to be performed. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 26, 2025

Service was fast and they did everything that I confirmed on the app they sent to me. More

by Shelly Larez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Walter's Mercedes-Benz of Riverside responded

Shelly, We appreciate you for leaving us this stellar review! We are delighted to know that our team completed everything you needed done and provided you with fast service. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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