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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,007 Reviews

3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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June 01, 2025

Excellent service from all. Customers are greeted and treated with professionalism No heavy handed sale pitches More

by Linda599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Housekeeping staff-I don’t know names. Prise in their work
May 31, 2025

Everyone at Walters is great, and customer service is top notch. Always a pleasure to come see Alex and his team. More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

I'm always completely satisfied with the response I get from Alex Ramirez. He patiently listens to my concerns and takes the time to explain how to enjoy the best experience possible with my Mercedes. He More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Walter's Mercedes-Benz of Riverside responded

DC, We appreciate you for leaving Alex this spectacular review! We are delighted to know that he patiently listened to your concerns, took the time to explain everything and addressed every issue you had fully. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 21, 2025

Our service professional Phillip Macias was very courteous, polite, and professional. He listened to our concerns and offered suggestions and resolutions. We were seen right away upon arrival at the More

by Prkscprc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Phillip this incredible review! We are happy to know that he was very courteous, polite, professional, listened to your concerns, prompt and offered resolutions. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 21, 2025

Phillip Macias was extremely helpful and very patient with me . Had issues after initial visit and he took care of my car when I brought it back. More

by armentajanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Walter's Mercedes-Benz of Riverside responded

We are grateful for you leaving Phillip this exceptional review! We are pleased to know that he was extremely helpful, very patient and took care of your car when you brought it back. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 16, 2025

Alex and his team at Walter's in Riverside are great. Never disappointed me, always solve my issue. More

by RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Walter's Mercedes-Benz of Riverside responded

RAMIREZ, We are grateful for you leaving Alex this extraordinary review! We are pleased to know that he is great, always solves your issue and has never disappointed you. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 16, 2025

Well I was very pleased with my visit I thought the agent was very professional in going over everything with me he answered all my questions and I was very pleased with the time I spent there More

by Bigstep50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving us this positive review! We are happy to know that our team was very professional in going over everything with you, answered all your questions and made you very pleased with your visit. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 16, 2025

It was a pleasure working with Michael Ramos. He made sure to explain everything to me and communicated any changes that occurred. He made me feel comfortable therefore if I need any services for More

by Nichia25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Walter's Mercedes-Benz of Riverside responded

Providing outstanding service is so important to us and we are glad that Michael's efforts met your satisfaction! We are thrilled to know that he was a pleasure to work with, explained everything and made you feel comfortable. We look forward to serving you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 13, 2025

Michael was great! Answered all my questions and got the job done. Fast and efficient. More

by Elicast0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving Michael this marvelous review! We are delighted to know that he was great, answered all your questions and was fast/efficient. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

May 10, 2025

Customer service is the best! Communication is 100% and so appreciated! Kelly Sanderfur is so helpful! More

by jennifergoldware4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Walter's Mercedes-Benz of Riverside responded

Jennifer, Thank you for leaving Kelly this incredible review! We are happy to know that she is so helpful and her communication is 100%. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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