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Walt Massey Chevrolet Marion

Marion, AR

Overview
Employees
Reviews
Vehicles
4.3
130 Reviews
At Walt Massey Chevrolet in Marion, you're just 15 minutes from downtown Memphis and a world away from the high-pressure, high-price experience. Whether you’re shopping for a brand-new Chevy Silverado, a fuel-efficient Malibu, or a dependable pre-owned vehicle, our team is here to make your car-buying journey easy and enjoyable. We offer transparent pricing, competitive financing, and a laid-back atmosphere focused on earning your trust. And with factory-trained technicians on site, we’ll be here to support you well beyond the sale. Come see why more Memphis-area drivers are making the short drive to Marion — and driving home happy.
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6601 Interstate 55 Access Road

Marion, AR

72364

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Showing 130 reviews

January 02, 2026

They didn’t check what I told them to check on my truck still charge me for that More

by Felipe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2026 -

Walt Massey Chevrolet Marion responded

We’re sorry to hear about this and understand how frustrating that is. That’s not the experience we want for our customers, especially when you specifically asked for something to be checked. Our General Manager, Dan Schian, will be reaching out to learn more and help address this. If you’d like to speak with him directly, he can be reached at 870-771-4566 so we can work toward making this right.

January 02, 2026

Very good service will come back. Thanks for all the help I know it was very hard for you Donchel love her car. More

by mw9901
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Ford
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Jan 03, 2026 -

Walt Massey Chevrolet Marion responded

We’re glad to hear you had very good service and plan to come back. We appreciate your patience and kind words, and we’re happy everything worked out. Enjoy the car—Donchel deserves it!

January 01, 2026

They checked out the brakes, replaces 2 wipers, and the cabin and engine filter, good job More

by brewer1902
Recommend Dealer
Yes
Employees Worked With
Colton Everhart
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Jan 03, 2026 -

Walt Massey Chevrolet Marion responded

We’re glad to hear everything was taken care of and done right. Thorough inspections and taking care of the details, like the brakes and filters, are important to us. We appreciate you sharing your experience and trusting us with your vehicle.

January 01, 2026

Great They got me in and out the same day. They always provide great service More

by stacibrooks74
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown
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Jan 03, 2026 -

Walt Massey Chevrolet Marion responded

That’s great to hear. Getting you in and out the same day while providing consistently great service is exactly what we aim for. We appreciate your continued trust and look forward to helping you again.

December 25, 2025

Sell it back to Lannie The previous owner was an epitome of customer service. Call him and figure out the secret to success. More

by Koonssammy
Recommend Dealer
No
Employees Worked With
Robert Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown
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Dec 29, 2025 -

Walt Massey Chevrolet Marion responded

We appreciate you taking the time to share this feedback. We understand how changes can impact long-time relationships, especially when expectations are shaped by years of great service. Your experience and trust matter to us, and we want you to feel confident that the level of care you were accustomed to continues. We’re committed to clear communication, transparency around services and pricing, and making sure concerns are addressed thoroughly and personally. Your upcoming visit will give us the opportunity to review everything, explain what was done, and resolve the remaining issues. Our goal is to rebuild that confidence and ensure you leave feeling taken care of, just as you expect. Thank you for giving us the opportunity to make this right.

December 24, 2025

Mr Dan took care of the situation and made it right and I’m so pleased and thankful More

by jmcclary78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2025 -

Walt Massey Chevrolet Marion responded

We’re glad to hear Dan stepped in, took care of the situation, and made things right for you. Knowing you’re pleased and thankful means a lot to us, and we appreciate you giving us the opportunity to earn back your confidence.

December 24, 2025

Robert & Dan helped to resolve and take care of me. Great job on there part. More

by Weboon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Brown
Report | Print
Dec 29, 2025 -

Walt Massey Chevrolet Marion responded

We’re sorry for the confusion and understand why this experience was frustrating, especially given the history you’ve had with tire rotations being included in the past. Expectations matter, and it’s clear we should have communicated the policy more clearly before proceeding so you could make an informed decision. That’s not the level of customer experience we want to deliver. Dan Schian, our General Manager, would like the opportunity to connect with you directly to review what happened and discuss this further. He can be reached at 1 (404) 542-4983, and we appreciate you bringing this to our attention so we can work toward a better experience moving forward.

December 17, 2025

Easy appointment process. Easy check in. Vehicle completed on time. Easy check out. What more do you want? More

by orlandorosado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2025 -

Walt Massey Chevrolet Marion responded

Exactly how it should be. Smooth scheduling, quick check-in, on-time completion, and an easy checkout make all the difference. We appreciate you sharing your experience and are glad everything went just right.

December 15, 2025

They should not schedule two 8 am appointments and have one person to do them. It should not take one hour and forty five minutes to get an oil change. More

by keith.smith191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2025 -

Walt Massey Chevrolet Marion responded

We’re sorry for the delay and understand how frustrating that is, especially for an early appointment. That’s not the experience we want for our customers, and your feedback is important. We’d appreciate the opportunity to learn more and address this directly—please reach out to us so we can make this right moving forward.

December 10, 2025

First oil change service had appointment for 8am in and out in 45 minutes great job More

by Bigpigsmokers
Recommend Dealer
Yes
Employees Worked With
Colton
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Dec 15, 2025 -

Walt Massey Chevrolet Marion responded

We’re glad to hear your first oil change went smoothly and that you were in and out quickly. Getting you taken care of on time is always the goal, and we appreciate you choosing us for your service.

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