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Walt Massey Chevrolet GMC Lucedale - Service Center

Lucedale, MS

4.8
291 Reviews
Call Service Center (601) 947-3001

291 Reviews of Walt Massey Chevrolet GMC Lucedale - Service Center

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February 09, 2025

Good service, prompt and courteous. Appointment made- Appointment kept. Doctors should take notice. Good team effort More

by Ed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear you had a great experience with our team! We strive to provide prompt, courteous service and appreciate your recognition. Thanks for choosing us—we’ll be sure to keep setting the bar high!

February 07, 2025

Jessica was great to work with, she answered every question I had promptly. Great to deal with. More

by mmears85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback! We're glad to hear that Jessica provided such a great experience and answered all your questions promptly. We appreciate your support and look forward to assisting you again in the future!

February 06, 2025

Service staff was great, they were very helpful and responsive to the items I brought my vehicle in for. More

by dparker14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback! We're glad to hear that our service staff was helpful and responsive to your needs. We appreciate your support and look forward to assisting you again in the future!

February 06, 2025

The service technician was polite, very formative in explaining how GM was going to resolve the issue with my suv More

by bamfan40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback! We're glad to hear that the service technician was polite and took the time to explain the resolution process for your SUV. We appreciate your trust and look forward to assisting you again in the future!

February 05, 2025

Got me in and took care of my recalls and my oils change. Even set me up for a Sunday pickup. More

by skriptstrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your review! We're glad we could take care of your recalls and oil change while making the pickup process convenient for you. We appreciate your support and look forward to serving you again!

February 05, 2025

Jessica was very helpful and let me know yhe status of repair highly recommend her More

by connielangley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback! We're glad to hear that Jessica kept you informed throughout the repair process. Your recommendation means a lot, and we appreciate your support!

February 05, 2025

After not hearing from anyone at the dealership for three months, they finally called and said they figured out what was draining the battery and they had it fixed. This was after telling my eighty year old More

by simplynae63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allison Scott
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback. We understand that vehicle issues can be frustrating, especially when they take time to diagnose. While we always strive to resolve concerns as efficiently as possible, some problems—especially wiring-related ones—can be complex and require extensive troubleshooting. Our team has worked diligently to address the issue, and we regret that the resolution did not meet your expectations. If there is anything further we can assist with, please feel free to reach out.

February 05, 2025

Jessica goes above and beyond to make sure the customer experience is the absolute best More

by jeffry_peters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenda Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your kind words! We're thrilled to hear that Jessica goes above and beyond to provide an exceptional customer experience. Your feedback means a lot, and we appreciate your support!

February 04, 2025

Jessica was very knowledgeable about the program. She answered all my concerns and made sure I was kept informed. More

by ironwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your feedback! We're glad to hear that Jessica’s knowledge and communication made your experience smooth and informative. We appreciate your support and look forward to assisting you again in the future!

February 03, 2025

I came in and they started. Do everything I asked. Jessica was great! It is refreshing to see such a personable young person!! More

by belinda2
Recommend Dealer
Yes
Employees Worked With
Jessica Mannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mannon
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Feb 03, 2025 -

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your review! We're glad to hear that everything was taken care of just as you requested. Jessica truly is a standout, and we appreciate you recognizing her personable and excellent service. We look forward to seeing you again!

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