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Walt Massey Chevrolet Franklinton

Franklinton , LA

Overview
Employees
Reviews
Vehicles
4.8
134 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2127 E Washington St

Franklinton , LA

70438

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Showing 134 reviews

September 11, 2025

The staff is friendly but professional. They listen to the issues you’re having with your car. They call promptly when your car is ready and go over the repairs that was needed. More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Wallace
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Sep 12, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear our staff made the process easy by listening, keeping you updated, and clearly explaining the repairs. That level of care is exactly what we aim to provide every visit!

September 05, 2025

It was fine with the exception I was not informed there was a delay while waiting on an air filter to be delivered. My oil change was 2 1/2 hours. More

by Ayork13776
Recommend Dealer
Yes
Employees Worked With
Kate Ashe, Kate Ashe
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Sep 05, 2025 -

Walt Massey Chevrolet Franklinton responded

We appreciate your feedback and apologize for the delay and lack of communication during your visit. Keeping you informed is important, and we’ll use your comments to improve for the future.

September 04, 2025

Best place to bring your car to for service, nice people, fast and courteous to all More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Martin Salesperson , Kate Ashe, Jeff Mccain
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Sep 04, 2025 -

Walt Massey Chevrolet Franklinton responded

So glad to hear you had a smooth and friendly service visit! Our team works hard to provide quick, courteous care, and it’s great to know we hit the mark.

September 04, 2025

FRIENDLY AND EASY SERVICE FROM WITH MRS EMILY WITHOUT WASTING TIME AND SITTING IN A DEALERSHIP ALL DAY More

by altljones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Walt Massey Chevrolet Franklinton responded

Happy to hear Emily made your visit friendly and efficient! We know your time is valuable, and it’s great that she was able to make the process quick and easy for you.

September 04, 2025

Kate is always friendly and kind. I’ve never had a negative experience when dealing with her at the Franklinton Massey Chevrolet dealership. More

by c_luper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori, Kate Ashe
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Sep 04, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear Kate consistently provides such friendly and kind service. It’s wonderful knowing she helps make every visit to Franklinton a positive experience!

September 02, 2025

Will never go back. Had truck there twice. Service don’t know what they doing. More

by ROBNSONLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trenton Cooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Ashe
Report | Print
Sep 02, 2025 -

Walt Massey Chevrolet Franklinton responded

This is Steve Boyd, I'm the General Manager at Walt Massey in Franklinton. Will you please give me a call concerning your recent experience with my service department. I'd like to see what I can do to resolve the issue. My personal cell is 601 441 9374. Or my email is steveboyd@waltmassey.com. I would like to know exactly what happened. I look forward to hearing from you.

September 01, 2025

Very easy to work with. I was treated with utmost respect and professionalism. Thank you for being here for us. Great service! More

by kmickeyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad you felt respected and well taken care of. Providing professional, friendly service is always our goal—thank you for the kind words!

August 28, 2025

Love them! I took my car in for an oil change and they washed it too! One less thing on my to do list now! More

by ACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Ashe
Report | Print
Aug 29, 2025 -

Walt Massey Chevrolet Franklinton responded

That’s wonderful to hear! We’re glad we could make your day a little easier by taking care of the wash along with your oil change. Thanks for sharing your experience!

August 28, 2025

Very friendly sales people and good customer service. Will definitely go back if I am in need of a new vehicle More

by Leslieandlance10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mccain
Report | Print
Aug 29, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re happy to know you had such a positive experience with our team! Thank you for the kind words, and we’ll be ready to help whenever you’re ready for your next vehicle.

August 27, 2025

Now that you have new management the service is much better . Everyone acts as professionals More

by PGBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Ashe
Report | Print
Aug 27, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re happy to know you’ve noticed the positive changes. The team takes pride in providing professional, quality service, and it’s great to see that reflected in your experience.

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