Walser Hyundai - Service Center

Had problems with service center. Was told I had problems with a tire although not noted on service record I received. Spoke with service manager was told would investigate and call b Was told I had problems with a tire although not noted on service record I received. Spoke with service manager was told would investigate and call back. Tried 4 times and left messages but no response. Next in management More

Too poor to review as I believe they would not change. That is because no response to inquiry about status of repairing or even at complaints no response. Luckily I could talked to the service supervisor, That is because no response to inquiry about status of repairing or even at complaints no response. Luckily I could talked to the service supervisor, but nothing but listening to his explanation of how things are done in their perspectives, ignoring my requests of how I could find better time to get service without waiting too long. I wanted to get service done on Thursday. He said "No mechanic is available on Thursday!" Then the vehicle should be picked up on Monday, if I bring on Friday. I have to bring the car on Wednesday but my work is at about 150 miles away and I should work M-W on weekday o matter what. That was ridiculous to listen what they command. They are not customer-oriented. Nobody would imagine how difficult to get invoice from Walser Brooklyn Park Service as they said that invoice would be given after the service is done and paid. What a ridiculous policy they have. Then I paid and asked for the invoice but could not get it because I had to pick up the car on Monday after service department just closed. I had to ask for my car checked out from Sales department person who is still working. I really wanted the invoice with description of what parts and how the car is fixed. Then I called, texted, and emailed for requesting the invoice. I had not received invoice until I asked for Hyundai USA main service people after three business days. I need the invoice to see how much the Hyundai warrantee covers my cost of repairing. That was also the reason why I had to get service from this dealership as they seemed the one who can work in-between the manufacturer (Hyundai) and me, mainly because my car passed the promised warrantee of 100,000 miles driven. Mine was 125,000 miles but Hyundai thankfully provide 3-quarter of the repairing cost under good-will service, which was so good. But I had to stick to the dealership which I didn't like. More

Tim was amazing, and went out of his way to make sure all of my concerns were addressed! Thanks Tim! of my concerns were addressed! Thanks Tim! More

Very awesome place, people there was very help full ,and If your vehicle has a warranty item that you don't know about , like me ,well the under carriage of my vehicle was needing a anti salt or rust protec If your vehicle has a warranty item that you don't know about , like me ,well the under carriage of my vehicle was needing a anti salt or rust protector, and they washed my vehicle then sprayed under carriage for free ,whaaa! Free wow glade I took it there , there amazing 👏 🤩 10 stars 🌟 More

Love this dealership from the sales department to the mechanics. They treat us like family. High 5 for every employee there!! Congrats mechanics. They treat us like family. High 5 for every employee there!! Congrats More

I’ve had to visit the dealership six times for the same problem throughout the whole year. Going from CVVT valve, cover gasket, transmission flush, serpentine belt, spark plugs, and much more which results problem throughout the whole year. Going from CVVT valve, cover gasket, transmission flush, serpentine belt, spark plugs, and much more which results paying about $4000. I’ve wished from the beginning should have recommended me getting a new engine rather they had told me to get a whole new engine on my last visit. I’ve even contact Hyundai Corporate over year ago and haven’t heard back. I’ll never deal with this company ever again. Good luck to anyone who deals with this company. P.S: I’ll never buy Hyundai Vehicle EVER again! More

Moses did a great job for us & kept me informed. All in all very happy with the service that we received at Walser Hyundai. All in all very happy with the service that we received at Walser Hyundai. More

Customer service has gone down. Very hard to make an appointment or even check on your vehicle getting service done. Also not done on time. Very hard to make an appointment or even check on your vehicle getting service done. Also not done on time. More

Moses was a great service advisor to work with and the service was extremely fast and a well done. service was extremely fast and a well done. More

The person who helped me was very courteous and helpful. He informed me of some suggested services, without being pushy and making me feel obligated to have them done. I love the new building! It was nice t He informed me of some suggested services, without being pushy and making me feel obligated to have them done. I love the new building! It was nice to have popcorn and water available while I waited. I appreciate the comfortable tables and wifi. I brought my laptop because I knew it was going to take a while, and I actually finished the book I am writing while sitting at Walser Hyundai :) I appreciated finding my car freshly washed when it was done being serviced. And this might seem like a strange thing to be grateful for, but I appreciate the supply of period products in the bathroom. While my time for needing those has passed, it's very meaningful for those who do need them, and it's something that's often overlooked. It's just a small detail that makes a person feel like Walser actually cares about their customers and sees them as people and not just as dollar signs. More