Walser Hyundai
Brooklyn Park, MN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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The service I received after having my car has been subpar to say the least. The customer service representatives that they have working for them are amazing! I have been working with Timothy mostly, a subpar to say the least. The customer service representatives that they have working for them are amazing! I have been working with Timothy mostly, and they should keep this gentleman around for as long as they can. However, after 4 months I’ve found the time as a busy person to bring the car back for a number of issues, most have gone unresolved as of today, but I as the customer, have been responsible for paying diagnostic fees for issues I think the company should find and resolve. Yet, I’m being told they either can’t duplicate the issue to fix or I should take my car to another dealership. Upon calling this other dealership, I’ve been told that Walser should be finding the issue and fixing it because if they don’t, any warranty I have with Walser will be void. Interesting fact since I also pay for Walser service plan, which appears to cover very little, in my opinion. I’ve also asked for a call back from the manager, Patrick, for two days. I’ve yet to get a call back. His own employees even speak to how he isn’t very good at calling his customers back. What a headache it has been to deal with when I just want to not have problems with a car I just got and I don’t think I should have to pay for these problems. More
Amazing new building with extras for the customers! Prompt customer service- app detailed when I would be finished. Efficient and helpful!! Thank you!!!! Prompt customer service- app detailed when I would be finished. Efficient and helpful!! Thank you!!!! More
Clean facilities, courteous staff, was kept well informed regarding the progress of my auto service. regarding the progress of my auto service. More
Clean Friendly efficient kind nice respectful looking out for other recalls on the need of the car for other recalls on the need of the car More
Clean waiting area, good communication while waiting for my vehicle. Detailed video inspection was sent to me for review. my vehicle. Detailed video inspection was sent to me for review. More
They were experiencing some “technical difficulties” when I arrived. They were upfront about it and kept me informed. Timothy went above and beyond to make sure that my car was done by the time I needed it. I arrived. They were upfront about it and kept me informed. Timothy went above and beyond to make sure that my car was done by the time I needed it. I really appreciated the video of the technician looking over my car, it builds trust. I will be back. More