Walser Hyundai

I had an oil consumption issue where i was using a qt of oil every 1000 miles. I called and asked about warranty concerns and if it would be covered if i didn’t have all oil change receipts. Answer was “b oil every 1000 miles. I called and asked about warranty concerns and if it would be covered if i didn’t have all oil change receipts. Answer was “bring it in and we will decide what we can do based off the diagnostic”. Once i got it there the young man working behind the counter couldn’t answer questions “Sorry, I’m new”. After driving an hour and dropping it off at 7 am I got a call that they needed to change the oil to see what was wrong. I told them “how is this any different than me saying that it burns a qt if oil every 1000 miles”. Again the young man didn’t have an answer. I then asked once an issue was found would it be covered under warranty.?? Without hesitation i was told no. (why couldn’t this have been answered in the first place?). I said not to do any additional work until I can get some answers to what options i have so they told me the car was ready for pick up. After another hour drive we came and waited for one hour so they could complete the bill. $90 later and no work done we were able to go home. Very confusing, frustrating and unprofessional. I will not be going to Brooklyn Park Walser again. More

Very friendly staff, prompt with greetings. Explained all that was done with the vehicle. Great service! Explained all that was done with the vehicle. Great service! More

We loved the experience at Walser. Samson and his team were extremely friendly, helpful and exceeded our expectations. We would definitely recommend Walser and send friends and family Samson and his team were extremely friendly, helpful and exceeded our expectations. We would definitely recommend Walser and send friends and family directly to Samson. More

Service itself was good but was never notified when ordered part arrived. Could not get an answer over the phone, ended up showing up in person and was finally helped ordered part arrived. Could not get an answer over the phone, ended up showing up in person and was finally helped More

Pressure free salesman. I appreciated the warm welcome at the door. I'll be back for sure! I appreciated the warm welcome at the door. I'll be back for sure! More

We had Great experience with Kelly at Walser. Great communication and made sure our car was fixed. Thank you!! Great communication and made sure our car was fixed. Thank you!! More

did a great job, as always. nothing else to add. just had an oil change. not to diffi nothing else to add. just had an oil change. not to diffi More

Everything was great, as always. The people working there were friendly and helpful. I actually enjoy getting my car serviced at Walser Hyundai because of the spacious seating area w The people working there were friendly and helpful. I actually enjoy getting my car serviced at Walser Hyundai because of the spacious seating area with tables, wifi, and electrical outlets and I always get a lot of work done. I appreciate the bottled water and the popcorn. It's always really clean and well-kept. It's a pleasant place to sit while waiting for my car to be serviced. They always do a great job with the car too. I feel like, since it's a Hyundai dealership, they really know how to take care of the car. That's super important to me because the car was expensive and I want it to be the last one I ever buy, so I take really good care of it. I liked watching the inspection video. I also appreciate being able to pay online. That's really convenient. More

Bought a used car from here. The short term warranty they include allows you to buy with confidence The short term warranty they include allows you to buy with confidence More

Excellent service that was well prepared for my arrival and clearly detailed the services to be done. and clearly detailed the services to be done. More