Walser Chrysler Jeep Dodge RAM - Service Center

It’s been exactly one week since I dropped off my Chrysler 300 and I have yet to hear from the dealership regarding a diagnosis. The service advisor, Adrian, has been slow to respond and I’m the one Chrysler 300 and I have yet to hear from the dealership regarding a diagnosis. The service advisor, Adrian, has been slow to respond and I’m the one typically following up for an update. I’ve expressed my concern about unexpectedly being without a vehicle for seven days. As a result, I’ve had to rely on rideshare services, which has significantly increased my out-of-pocket expenses. Unfortunately, the only response I received was that no loaner vehicles were available and that I would be contacted if one became available. What’s most frustrating is the clear lack of understanding, urgency, and transparency throughout this process. When I dropped off my vehicle last week, I even offered to test drive it with a technician to help pinpoint the issue, but Adrian assured me it wasn’t necessary. Now, as I write this review, I still haven’t received an update on my car. I’m extremely disappointed with the overall lack of professionalism and communication. This experience More

Zero communication and no pictures or documentation like the first time I was in Slow service with incomplete help on issues raised the first time I was in Slow service with incomplete help on issues raised More

Jim is an outstanding service coordinator Listened, and made sure all needs were met, in a reasonable timeframe made sure all needs were met, in a reasonable timeframe More

Was told things on the front end that required escalation after purchase. Salesman made promises that required manager escalation after purchase. I.e. wrong license plates and promised a 2nd key fob after purchase. Salesman made promises that required manager escalation after purchase. I.e. wrong license plates and promised a 2nd key fob More

Poor communication . Took two weeks to get vechile back Lack of customer service. Making appointment statements that arent true Took two weeks to get vechile back Lack of customer service. Making appointment statements that arent true More

This dealer has some of the best techs in the business however I have had to bring my car 4 times and I don't care for the advisor Brent belzer however I have had to bring my car 4 times and I don't care for the advisor Brent belzer More

After scheduling an appt two to three weeks out I dropped my car off for my 10:00 appointment. Check in was smooth, but it all went down hill from there. Evidentially you were having some staffing issues and my car off for my 10:00 appointment. Check in was smooth, but it all went down hill from there. Evidentially you were having some staffing issues and no one got to my car at all that day. I didn’t receive an expected call letting me know what the diagnostics found so I called late that day. All that person told me was that they didn’t have any results to share with me yet. The next day I called around mid day and they told me that one of my diagnostics had been completed, but they were still waiting for the other one. On Friday I get a message that the person who could do the last diagnostics wouldn’t be in that day and could I leave the car over the weekend or drop it back off on Monday. You had my car for three days and could only complete 1 diagnostic, which wasn’t the big one we scheduled the appt for. No communication until the third day that you were actually having staffing issues. In the mean time I am paying for a rental while nothing is being done with my car. When I checked in I let them know I had a rental. Would have been nice if they let me know the work would be delayed so I can save that rental expense. So now I am out the $178 rental cost and a $120 diagnostic expense and still don’t have a repair. Poor service and poor communication. You can do better More

Great service, great communication, was able to get appointment in timely fashion and vehicle appears to be in working order so far. appointment in timely fashion and vehicle appears to be in working order so far. More

last 2 times I went they did not do what was asked after throughly explaining to them what to do they are incompetent . throughly explaining to them what to do they are incompetent . More

Had the car take a week longer than they told me it would take, even though I had an appointment to have it fixed. I live close by so I could easily drive by and see that my truck sat in their lot for a we take, even though I had an appointment to have it fixed. I live close by so I could easily drive by and see that my truck sat in their lot for a week before they even brought it in to look at it. Poor communication about it as well, I had to be the one following up wondering why my truck was taking so long and I had to ask for a loaner car, instead of them offering. They recommended a tire rotation and didn't even have the courtesy to do it for free after letting my truck sit there for a week. More