Walser Chrysler Jeep Dodge RAM - Service Center

Service was a well organized process with good instructions on what was done. It was completed in a timely manor. instructions on what was done. It was completed in a timely manor. More

Service was good. First impression good but did not get response on my text for update. I had to text twice. First impression good but did not get response on my text for update. I had to text twice. More

They said they would do my recall and they never did. I called and told them about it and there was never a response as to why I called and told them about it and there was never a response as to why More

I was disappointed that I had to wait 5 weeks for my repair and got an estimate that was $200 below my invoice. Repair work was good. repair and got an estimate that was $200 below my invoice. Repair work was good. More

Poor communication, 3 days for 4 hour job, I had to keep calling for update FINALLY Candace at front desk was able to find me an answer, she was great! calling for update FINALLY Candace at front desk was able to find me an answer, she was great! More

WalserJeep has always done a good service job on our jeeps over the years and always meets my expectations. jeeps over the years and always meets my expectations. More

We always bring our cars into Walser, we bought them there. We have them service there. there. We have them service there. More

We’ve had many issues with this service center. It started when we first purchased our vehicle there and they kept it for 3 weeks waiting on a part to fix our cubby with cup holder in it. They did It started when we first purchased our vehicle there and they kept it for 3 weeks waiting on a part to fix our cubby with cup holder in it. They did not fix the cubby at all and were just waiting on the cup holder insert. Not sure why they needed to keep it for 3 weeks waiting for a cup holder insert. The nice thing then was they had a lender vehicle for us to use during. Since then, they’ve got rid of that and expect you to be without a vehicle for the amount of time it takes to fix. When my car broke down and needed a repair, we were told it would be a month before the next opening. How are we supposed to go a month without a vehicle? We need to get it fixed there as it’s part of our vehicle warranty program we purchased. We have received numerous questions and calls about how we are feeling about the service. We told them about the issues we’ve had and some more things that aren’t working or weren’t fixed when they told us they were, and they said they will have someone contact us to schedule an appointment for us to get these resolved. We have not heard a response yet. That was months ago. That has also happened multiple times. Communication and reliability are just not there for you guys. We have been extremely disappointed in the service and when we were looking at upgrading our other vehicle earlier this summer, we discussed that your location was not an option due to these issues and not wanting that carried over to the other vehicle as well. I would appreciate a return call with ability to schedule some fixes and to address our concerns to try to save this relationship for future purposes. Thanks More

Walser was great. Very professional and knowledgeable. They always do a good job of communicating what is going on and any issues that come up. Very professional and knowledgeable. They always do a good job of communicating what is going on and any issues that come up. More

Jesse was friendly and very helpful! He was attentive, asked helpful questions and showed me options. He was attentive, asked helpful questions and showed me options. More