Walser Chrysler Jeep Dodge RAM - Service Center

Brought vehicle in for a warranty issue. It took 3 business days for a certified tech to look at issue and address. Was without a vehicle for 5 days with no courtesy vehicle offered. Why mak It took 3 business days for a certified tech to look at issue and address. Was without a vehicle for 5 days with no courtesy vehicle offered. Why make someone drop a vehicle on a Friday if you can’t guarantee it will be looked at until the next week. More

Timely and efficient service. I will definitely purchase my next vehicle here. Good in stock selection. Parts and service also very good I will definitely purchase my next vehicle here. Good in stock selection. Parts and service also very good More

I recieved a phone call all on a Monday saying my car would be done on Friday. I revived a text Thursday night telling my I had a 7:30 Friday am appointment. I assumed it was to pick up my car. When I would be done on Friday. I revived a text Thursday night telling my I had a 7:30 Friday am appointment. I assumed it was to pick up my car. When I arrived the clerk told me it was not ready. I asked why was I then texted for an appointment. He told me “that was for the original appointment “ (there was an insurance error creating a back and forth to another shop). I was pretty angry because he refused to acknowledge my misunderstanding and wasted trip was the result of Walser’s system error. He was a very good rep. In every way afterwards and it was a problematic car. But when a customer arrives and has this experience it’s a very bad impression. In every way afterwards that the rep. Was a rock star. Upon picking up my car it was lower on gas than I have ever seen it. When I noticed and filled the tank it took the maximum stated in the manual. Nobody should have given me the keys without saying “sir, you need gas NOW”. Every experience up to now was great at Walser but this was a very large exception. I line the rep. And I’ll be back. But there’s some lessons to be learned here. More

Took my Grand Cherokee of a problem with the Forward Emergency Braking System. And the problem came back a week later Emergency Braking System. And the problem came back a week later More

It is very important on how they conduct their business. Very professional, polite, and keep me in contact on what’s going on with my vehicle. Very professional, polite, and keep me in contact on what’s going on with my vehicle. More

very helped very very very very very very very very very very very good service very very good service More

Well my car was damaged in their care and they did fix bumper but not upper part where it was also damaged. I thought it was because my bumper had previous damage on right side so they figured giving me n bumper but not upper part where it was also damaged. I thought it was because my bumper had previous damage on right side so they figured giving me new bumper would call it good. But when I got home my husband was mad and wanted me to call them because the job wasn’t complete and he didn’t care about my previous bumper damage. He said just because I had previous bumper damage it didn’t give them an excuse to not fix all of the damage they did to his car. I refused to call them to fix the part above bumper because the car had already been gone for 3 weeks and I was driving tiny rental 4 cylinder teenager Toyota Corolla which was embarrassing to be seen in. And the second day I had rental the tire blew up while driving and I had to call triple A and have it towed and replaced which was scary and collectively took 5 hours of my time. The car is 11 years old I get that. I would have already purchased new car but the year I have is the last year they made V8 hemi all wheel drive chargers. And my husband will not let me have hemi that isn’t all wheel drive because he says it will be too dangerous having only rear wheel drive in MN winters and I don’t want Durango or pick up truck so I’m kind of stuck with this car. So it matters to me that I am not driving around car with body damage I didn’t have before because I am a school teacher so I have to have a presentable non embarrassing car in public. And my husband said since the top part isn’t fixed it’s going to rust and look ghetto. So it sucks. This whole situation sucks and my backup camera is somehow broken now. Once I picked up car from dealer after they put new bumper on the camera no longer worked and I have no idea why? Ugh 😭 More

My contact Steve was excellent. The clutch plate and related replacement was done without issue. The video from the mechanic was a cool surprise. But if the work had not been a reca The clutch plate and related replacement was done without issue. The video from the mechanic was a cool surprise. But if the work had not been a recall, covered by Mopar, I would have done self if I could or used an indie mechanic. Dealer service is far too expensive. More

Fast service, easy to make an appointment, various appointment times available. dealership staff very helpful and friendly. appointment times available. dealership staff very helpful and friendly. More

Never explained the cost! ! Almost 1000.00 for brake and an oil change - I will NOT purchase another vehicle from you ever again. ! Almost 1000.00 for brake and an oil change - I will NOT purchase another vehicle from you ever again. More