Walser Buick GMC Roseville

Always consistently excellent experience with the advisors and the work when I bring in my truck advisors and the work when I bring in my truck More

Terrible when it comes to service. Say one thing do another. Very frustrating when it comes to what is covered when it comes to warranty. Say one thing do another. Very frustrating when it comes to what is covered when it comes to warranty. More

The technician broke one of my tire studs while trying to rotate my tires, and they tried to charge me to replace the part and labor to repair it. They admitted that their technician didn’t know how to work rotate my tires, and they tried to charge me to replace the part and labor to repair it. They admitted that their technician didn’t know how to work on the make and model of my car and told me it was going to be over $200 for the part and labor because he was going to need extra time to figure out how to work on my car. I needed my car back because they had it all day in the shop and told them I was not going to pay them to repair what they broke. So, I took my car back with a broken tire stud and had to drive around with it for over a week until I had time to deal with the situation. A week or so later, I called and spoke with the general manager about the situation. He was not helpful. He treated me like I was at fault and said that they were still going to charge me to fix what their technician broke. I was very upset with that response, but took my car in to get it fixed anyway because I didn’t want to keep driving around with a broken part in my tire. They decided not to charge me after I came in and made my case again about how I was upset with the situation. That was good on their part. However, the stress from this situation ensures I’ll never be back and never let them touch my car again. There should be a better protocol for these situations. No accountability and poor treatment of a repeat customer who’s used them for years. You need improvement of how you treat customers when you are at fault. And you should never allow a technician who is unfamiliar with a certain make and model to work on that car. Very upset and never going back! #poorcustomerservice More

Overall happy with the service in getting our repaired. Unfortunately it was a holiday week and took 2 days to get the parts. Appreciate that Walser Warranty approved the repairs quickly and the communicat Unfortunately it was a holiday week and took 2 days to get the parts. Appreciate that Walser Warranty approved the repairs quickly and the communication of the Service Team. More

Your inventory is very impressive, i liked they app for sending in pictures of my truck that i was trading in sending in pictures of my truck that i was trading in More

This is the second truck I have purchased from the dealer. Both times everything was smooth. dealer. Both times everything was smooth. More

Didn't solve problems! Miss diagnosed charged for full repair! Waited 2 weeks for $20.00 part. Forced to pay 1300.00 in car rental fees! No understanding from service c Miss diagnosed charged for full repair! Waited 2 weeks for $20.00 part. Forced to pay 1300.00 in car rental fees! No understanding from service ctr or manager ,(Mike). Towed vehicle away and had another shop fix problem in 3 hrs for 100.00. More

The worker that was nice and take a good care and was friendly, the daller is very ncie too friendly, the daller is very ncie too More

Great customer service and understandable for all questions customers looking for. Thank and appreciate for supper service questions customers looking for. Thank and appreciate for supper service More

Person very inexperienced. Could not answer alot of my questions. I had to do all the paperwork. That should be done my the salesperson. The windshield washer fluid was Empt Could not answer alot of my questions. I had to do all the paperwork. That should be done my the salesperson. The windshield washer fluid was Empty, not happy with that. What else did they miss. More