Walser Buick GMC Roseville
Roseville, MN
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Nakara Trimble was great. She is a professional with excellent communication skills. From the first contact with the dealership, her responses were timely. She did a great job of following up with detai excellent communication skills. From the first contact with the dealership, her responses were timely. She did a great job of following up with detailed information. More
This service department is absolutely unbelievable! They are so professional and yet incredibly personal at the same time! They are 100 % on your side from the moment you walk in until they are sure you ar are so professional and yet incredibly personal at the same time! They are 100 % on your side from the moment you walk in until they are sure you are completely happy with the outcome. Adam, Tessa and the entire team will not quit. They solved a puzzle with our car that has been a problem for years. We are so grateful for their commitment to doing whatever it takes to make things right! We found our place and would give them 10 stars if we could! We highly recommend the Walser Buick GMC Service Department! More
The team at Walser GMC of Roseville is unbeatable. Across the board from the sales department, to the service department collaborate to make any car buying situation a breeze. the board from the sales department, to the service department collaborate to make any car buying situation a breeze. More
Trisha Wenzel worked very hard to make sure that this sale went smoothly. We had visited on the phone, sent messages, and pictures back and forth until we successfully had a good deal put together. Trish sale went smoothly. We had visited on the phone, sent messages, and pictures back and forth until we successfully had a good deal put together. Trisha set up a time for me to arrive at the business to complete paper work and answer many questions. She made sure that the new truck was ready to go after all the paper work was completed.Trisha is a super salesperson to work with. I looked around for a new truck like this one at several other GMC dealers around Ia and MN. I am very happy with the GMC and the way the whole sale was completed. Trisha made sure that the blue tooth phone set was working, along with helping me with instructions to operate the navigation system and showing me all the other options that the new truck had to offer. Everyone at the business was very nice and helpful. More
Stuck brake caliper I called service dept about stuck brake caliper which ruined my rotor and pads on 2016 Impala. was told that if caliper is stuck that warranty will I called service dept about stuck brake caliper which ruined my rotor and pads on 2016 Impala. was told that if caliper is stuck that warranty will cover it. so i took tire off to inspect brake caliper . i could move the caliper pins and then used a large channel lock pliers to try to squeeze the caliper piston back in. I couldn't . so I knew caliper was bad. I put it back on and went there the next day. dropped off car at 1 pm. appointment was 2 pm. waited and waited Michelle B. finally came to me at 330 pm hour and half later and said that the calipers were fine. i got confused. hour and a half to diagnose ? \i told them to replace brake pads and rotors. Start to feel FISHY by them. i figured that they spend the time hour and half trying to squeeze caliper piston back in and out to make it work. when i picked car up I told her that I will be back in 5 months for same problem. I have phone video of me moving caliper pins and trying to squeeze caliper piston back in. was told that the pad was frozen to the mounting bracket. I had pads off when i tried to squeeze caliper piston back in. I know because i worked on brakes before. I wanted to use the wrap around extended warranty for caliper and they're avoiding it. stuck pads make rotor get scraped beyond repair. no its the caliper piston that put pressure on pads and rotors. FISHY FISHY.. feeling disgusted. maybe i go to a different dealer for 2nd opinion ? More
Still waiting for a response I was told by my local mechanic my axle seal was leaking which was covered under my warranty. I contacted the dealership I bought the truck from (Wals I was told by my local mechanic my axle seal was leaking which was covered under my warranty. I contacted the dealership I bought the truck from (Walser Buick GMC in Roseville) and spoke with Michelle on a Thursday. I explained what my mechanic had told me and she said she would not confirm that was the problem until their mechanics diagnosed the problem themselves.... okaayyyy... she continued by saying IF that was the problem, it should take around 3 hours. Rental vehicles are only available for customers whose vehicles need 4 or more hours of work. Ok. I asked if I could make an appointment and she stated she did not want to schedule me that day because she didn’t want me to drive down there and not have a rental available if they needed to keep my truck overnight. Makes sense. She said she would call me on Saturday (remember it’s Thursday) and set up an appointment based on when a rental would be available. It’s been over a week and still no response. No missed calls... They have contacted me several times to remind me to service my truck so I know they have the correct phone number for me. I ended up calling a different dealership and they gave me a rental the SAME day I called them! They also had no issues with my mechanic’s diagnosis of my truck’s issue. I won’t be returning to their service department- let alone buy another vehicle from this dealership. More
Great Customer Service Dave Middleton was great! The time he took to show every detail was amazing. He made sure my bluetooth, onstar, and the GM app were working properly Dave Middleton was great! The time he took to show every detail was amazing. He made sure my bluetooth, onstar, and the GM app were working properly before I left. Very thorough and sincere. Have to admit this was one of the most pleasant car-buying experiences ever! More
I purchased a vehicle and since they were closed on Sunday t Dave was an amazing salesperson and I really appreciate the walkthrough that I got when I got home my mother was not pleased with the high mileage or Dave was an amazing salesperson and I really appreciate the walkthrough that I got when I got home my mother was not pleased with the high mileage or the noise the car was making so they said that they would honor their refund policy of three days I got my car on a Friday afternoon and called Saturday afternoon however they are closed Sunday so they said they would honor it till Monday I mean which they should since Sunday isn't technically a business day but they were so wonderful and so kind and so caring I hope I find something else here but my mother has the power on this one. It doesn't matter how old you get sometimes your mom just runs everything but they also took into account my concerns and validated them and you don't find customer service like that very often anymore I commend you Walser thank you More
Do NOT Lease from this Dealership Yes I was treated so nicely when leasing a car from the staff at Roseville GMC. They were so happy when I fell for the half-truths they told me and so Yes I was treated so nicely when leasing a car from the staff at Roseville GMC. They were so happy when I fell for the half-truths they told me and sold me on putting more money down for the lease and paying for Auto Armor for both inside and outside of my leased vehicle. Yes it is true a fool easily parts with her money. I specifically asked if I had to return the car early and end my lease, what would I be responsible for, and I was told nothing. Well, I did return my car early and I stayed under the mileage of the lease. After a month, I received a letter stating they had sold the car for a great price. But I still owed for the rest of the lease payments. So this dealership reaped the benefits of me being a fool and not reading the 2 foot 6 inches, double-sided lease terms and conditions again. So I called the dealership and was told that it was my fault and basically I shouldn't have listened to the salesman who told me I'd own nothing for turning the car in early except for damage. Don't be a fool like me and bring a lawyer with if you plan to lease a car from this unethical dealership. More
excellent people !!! Walked in to look at cars, the no hassle was awesome, Luke Hermann gave us such good tour of the different cars, made our decision easy and actually f Walked in to look at cars, the no hassle was awesome, Luke Hermann gave us such good tour of the different cars, made our decision easy and actually fun. All were very kind, and respectful. Will definitely send family and friends their way, and be a return customer in the future!!!!! More