Walser Buick GMC Roseville

Excellent teamwork among the staff. We have worked with Jeff "The General" Patton in the past and planned to work with him this time also. He showed us the car on Saturday, and we made plans to see him on Jeff "The General" Patton in the past and planned to work with him this time also. He showed us the car on Saturday, and we made plans to see him on Monday. We confused the time and came in too early. Matt Kowalski stepped into the breach and processed the purchase of the vehicle smoothly and easily. When Jeff came in, he did the delivery steps of getting the car prepped, giving the orientation, etc. It was very noteworthy and striking that the staff members were cooperative and seamless in their process. We saw only warmth between and among the staff and none of the competitiveness so often seen in car dealerships. The buyer remained the focus of everyone, making it a smooth, efficient, pleasant experience. This is our third time with this dealer; two Buicks and a GMC. This is an outstanding dealership, one who has earned repeat business and referrals of anyone we know who is shopping for a car. They are simply outstanding!!! (PS - Having the salesman handle the finance stuff rather than being shuffled off to a dark little office is a stroke of genius! That alone improves the purchase experience enormously.) More

I am very happy with my decision to choose Walser! Derek's laid back approach was refreshing. It was a great experience for me. I didn’t feel pressure from him to make a rash decision. His selling sty Derek's laid back approach was refreshing. It was a great experience for me. I didn’t feel pressure from him to make a rash decision. His selling style has made me feel confident in my choice and there is no buyer’s remorse here! I love my new car, thanks Derek and Walser staff! More

Overall, VERY BAD experience with Walser. First took the vehicle for a test drive and the A?C did'nt work. They put freon in it and said it should be fine. Went back about a week later to look at it again vehicle for a test drive and the A?C did'nt work. They put freon in it and said it should be fine. Went back about a week later to look at it again, the AC was fixed (sort of) and decided to buy the vehicle. Before I drove it off the lot, they had to JUMP START the vehicle. I got home, after they delivered the car for me, and as soon as they left, I went to start the vehicle and it was completely DEAD. Called them back and was told the Service Dept. was about to close and I'd have to wait until Monday for them to pick it up to install a new battery. The freon was leaking again and they ordered a new line. The new line was supposed to be in on Tuesday, but the WRONG part was delivered, so I had to wait until Wednesday to get that fixed. So...FIVE days after purchasing the vehicle, I actually got to drive it. It was obvious they never went through this vehicle to see if anything was wrong with it. I assume because it was a used vehicle that they don't sell - they sell new Buicks, Pontiacs and GMC's. Fast forward six weeks...the "check engine" light came on. I pulled the code which indicated a small leak was detected. Took it out to the CHRYSLER dealership next door to Walser and had to have the ESIM replaced. While at the dealership, they discovered the rear brake pads needed to be replaced and they machined the rotors. Not only that, they also found an oil leak, and they had to replace the front crankshaft oil seal. So...after six weeks, and one car payment later, I had to fork out $618.00 for repairs on this vehicle. I also emailed my salesperson asking if the title had been transfered yet after six weeks as it is still in the previous owner's name, and NO RESPONSE from them. I've had NO follow-up calls or emails from these people whatsoever. Obviously, they don't give a rat's *ss about their used vehicles, or used vehicles that aren't the brand they sell. It was obvious to me they don't even go through their trade-in vehicles prior to reselling them to see if there are any problems. Unbelievable experience and I will never buy a vehicle from them again nor will I recommend them to anyone. More

Michael was everything you would want in a sales person. Friendly, knowledgeable, patient, honest and willing to help. He wasn't pushy and he showed a lot of class. He made our experience at Walser very p Friendly, knowledgeable, patient, honest and willing to help. He wasn't pushy and he showed a lot of class. He made our experience at Walser very pleasant. Thank you to Walser GMC of Roseville for Michael Rich's service and thank you to you Michael Rich for your time and effort. We really appreciated it. Thank you! Wepplo Family More

Had an excellent experience with Matthew and Alex on buying a used Lincoln Navigator. They were very professional and had good information. No haggle, no pressure. Please spread the word! buying a used Lincoln Navigator. They were very professional and had good information. No haggle, no pressure. Please spread the word! More

I had a great experience with Andrei and Mathew on buying my new Arcadia and the best thing was they saved me 1200.00 dollars over all their competitors. Thanks guys it was actually fun buying a car from you my new Arcadia and the best thing was they saved me 1200.00 dollars over all their competitors. Thanks guys it was actually fun buying a car from you. More

It was a wonderful experience to be at Walser. It is not only car dealer it is a welcoming ,friendly environment. I really appreciated how multiple people took the time to help me find a car. Their team ba only car dealer it is a welcoming ,friendly environment. I really appreciated how multiple people took the time to help me find a car. Their team based atmosphere is great. I have never experienced a car dealership like that before! Thank you Campbell Walser, Matthew Kowalski, Jordan Myers and Jeff Korhonen! More

Had a wonderful experience at Walser! Just purchased a used Buick Enclave from Walser Buick GMC. Both Matthew Kowalski and Jordan Myers were extremly helpful and polite. Matthew was very knowledgeable a used Buick Enclave from Walser Buick GMC. Both Matthew Kowalski and Jordan Myers were extremly helpful and polite. Matthew was very knowledgeable about the vehicle and made the entire process low-stress and enjoyable. He even went the extra mile to show me how every single button/feature in the vehicle works. By the time I drove off the lot, I knew everything about the vehicle and had all my settings in place. I've never received that kind of detailed service and attention from any other dealership/salesman. Thanks, Matthew, for such a wonderful purchasing experience! More

I had a good experience at Walser. They were fairly quick in getting me information on my trade and getting an offer sheet together for me. quick in getting me information on my trade and getting an offer sheet together for me. More

After a very very bad experience at another dealership we were so pleased with how we were treated!!! We love our new vehicle and would return and strongly recommend this dealership!!! were so pleased with how we were treated!!! We love our new vehicle and would return and strongly recommend this dealership!!! More