Walser Buick GMC Roseville

Appt always goes as planned, very timely and customer service goes above and beyond to create a positive experience. service goes above and beyond to create a positive experience. More

The last visit before this oil change. The tech didn't secure my front drive wheel and I was hearing and feeling a shaking noise. Thinking it was my brakes so I took it in to get new brak The tech didn't secure my front drive wheel and I was hearing and feeling a shaking noise. Thinking it was my brakes so I took it in to get new brakes. That's when I noticed that my lug nuts could be taken off by hand. Me and my family safety was put in great harm. I was told the techs equipment wasn't working properly. I was refuned my deductible and given an oil change and tire rotation. Cool. But when I was just in to get the oil change. I asked the service manager is I could get another oil change instead of the tire rotation. That was shot down and 32 dollar credit (tire rotation cost) to my account for the next oil change. Me and my family lives if DEFINITELY worth what I got. And I was okay with it until the other day with the dry response to my request and as if it was a hassle to accommodate me for YOUR MAJOR MISTAKE and THANK GOD it didn't end with my tire flying offf my car on the hwy! More

They were very helpful and clear in their communications. I will admit that it was the best car buying experience I’ve ever had. I like the non-push approach while still delivering a friendly experience - ma I will admit that it was the best car buying experience I’ve ever had. I like the non-push approach while still delivering a friendly experience - maybe even better than the last vehicle we bought from Walser. More

I had an appointment for an oil change. I signed the work order, Mr Cato asked if I wanted a tire rotation and I said yes. There was no mention of cost. I have never paid for rotation. I st I signed the work order, Mr Cato asked if I wanted a tire rotation and I said yes. There was no mention of cost. I have never paid for rotation. I stopped at Adam's office and told him to coordinate the web price. I told him WB GMC was $80 for both. He said he would match their price. I said this is the last oil change on this Acadia. He looked surprised, then I told him I was buying a 2024 when they came in. I sat in the waiting area until I saw mine come in. As I got ready to pay Mr Cato gave me the work order and put a card reader in my face. I said' what the heck is this'? He said the rotation was $32! I asked him to check with Adam. They came back and said your bill is $131! Not negotiable because if he did it for everyone he would go broke. I paid the $131.01 and told them I would remember this in March when I buy the next Acadia Denali. I left but wasn't happy. I called later and asked for the General Manager but he was busy. He did return my call but it was during our dinner. I returned the call the next day. He said he heard the discussion and said he heard that I was told the price but that was never mentioned, I read it on the work order. He said he was in the service bay. He wasn't in Adam's office when Adam said he would match WB GMC's price. Question now is which one isn't telling the truth? I asked as part of the service to reset the engine filter light. Wasn't done! The check tire pressure light came on the next morning. The vehicle sits in a garage heated to 60 degrees. What happened here? I used my windshield washer and only a weak spray came out, I refilled the reservoir at home. I have used Walser for all my service needs in the past. Is this the new Walser way? More

I had the funny noise syndrome and took it to be assessed. Within a matter of minutes the problem was diagnosed assessed. Within a matter of minutes the problem was diagnosed More

Quick service and thorough explanation of work done Very professional staff and courteous Made us completely comfortable professional staff and courteous Made us completely comfortable More

Very attentive, professional & knowledgeable They were also friendly, courteous, nice & completed on time also friendly, courteous, nice & completed on time More

Great a a a a a a a a a a a a a a a a More

I have always had great customer service. Walser has always been helpful and accommodating to my needs and service work. I have had wonderful leasing/buying experiences. Walser has always been helpful and accommodating to my needs and service work. I have had wonderful leasing/buying experiences. More

Trisha upsold me and i could not be happier She made me a repeat customer - I buy a new truck every year repeat customer - I buy a new truck every year More