Walser Buick GMC Bloomington - Service Center

Friendly productive properly fixed my truck and washed it stood by their warranty protection made me very happy I purchased it stood by their warranty protection made me very happy I purchased it More

I dropped my truck off the night before my service appointment, which was scheduled for 8:30 the next morning. I did not hear from anyone in service. I tried callin multiple times with no response. I appointment, which was scheduled for 8:30 the next morning. I did not hear from anyone in service. I tried callin multiple times with no response. I also texted with no response. At the end of the day I had to talk with the sales manager however he had no info other than my truck still hadn’t been looked at. He said he would make sure the service manager called me in the morning. Still received no call. Did receive any detail until mid day when I received a text. Very disappointing communication. More

Oddly enough they were so backed up that, after 90 minutes, they told me I needed to reschedule. Never happened before. But, the woman who handled my case, Morgan, was very professional, apologetic an minutes, they told me I needed to reschedule. Never happened before. But, the woman who handled my case, Morgan, was very professional, apologetic and understood my frustration. I have rescheduled and I’m sure the next time things will go as planned. More

Had a distorted windshield in the 2024 Buick Enclave we purchased from Walser June 7 2024 & had very very very difficult time getting it replaced. After MANY phone calls & visits 2 the dealership it was FI purchased from Walser June 7 2024 & had very very very difficult time getting it replaced. After MANY phone calls & visits 2 the dealership it was FINALLY replaced November 18,2024 due to making a direct call to the general manager who was very accommodating! We live 2 hours away & have purchased 7 Enclaves & 2 GMC pickups from Walser. We’ve always had good service until this incident. We drove it almost 6 months under dangerous conditions. More

They fixed everything that needed to be fixed in a timely manner with awesome customer service manner with awesome customer service More

Always a great experience and you have the greatest hot chocolate! LOL… Rarely have any delays getting an appointment. chocolate! LOL… Rarely have any delays getting an appointment. More

Fantastic! Very easy to work with. Great sales staff. I’d recommend Adam Johnson to anyone looking for a new car. Very easy to work with. Great sales staff. I’d recommend Adam Johnson to anyone looking for a new car. More

Don’t get me wrong, it was nice to go in without an appt but to wait 1.5 hrs for an oil change and tire rotation is a bit much. And for it till be $125. Wow. but to wait 1.5 hrs for an oil change and tire rotation is a bit much. And for it till be $125. Wow. More

I had a GREAT experience with Walser! I had my vehicle at another dealership for the same issue and they could not help me. Walser stepped up and did a terrific job! I would recommend th I had my vehicle at another dealership for the same issue and they could not help me. Walser stepped up and did a terrific job! I would recommend them to everyone! More

People were very friendly and helpful. Answered questions that l had. Brian was super. Great service Answered questions that l had. Brian was super. Great service More