Walser Buick GMC Bloomington - Service Center

I waited 3 hours for an oil change and tire rotation. The service manager was extremely nice to me and didn’t charge me for my service. The service manager was extremely nice to me and didn’t charge me for my service. More

I need more than 15 words to tell you how bad the service is there. The service people are incompetent,untrustworthy. They will make promises and not keep them. They will run you around and than give you a b is there. The service people are incompetent,untrustworthy. They will make promises and not keep them. They will run you around and than give you a bill. Jeff the GM will also make promises and not keep them. I guess it starts at the top. Don't give these people your business! More

I always find the service department at Walser to be friendly, quick, and great with communication. friendly, quick, and great with communication. More

I brought my vehicle in for a buzzing/rattling noise over bumps. On the first visit, they said they couldn’t duplicate the issue—even though I drove with Technician Dan and he clearly heard it. He claimed it bumps. On the first visit, they said they couldn’t duplicate the issue—even though I drove with Technician Dan and he clearly heard it. He claimed it was just the garage door opener on the ceiling, removed it, and I was still charged a full hour for diagnosis. I drove home and the noise continued the entire way. I texted my advisor, Brian, who got me back in the next week. This time they said three different techs couldn’t hear anything, but when I drove with the foreman Kelly, he immediately identified multiple noise sources—driver door, suspension (front and rear), and the sunroof. They kept the car for a few days and claimed it was fixed. They had found loose wiring in the headliner and added insulation to address the rattling. When I picked it up, the sunroof noise was gone, but the door and suspension noise remained—the same ones I complained about from day one. I asked for a refund for the original diagnostic fee, since they clearly misdiagnosed it the first time and blamed a garage door opener that was on the rear view mirror. The service manager just gave me the runaround and said it’s not refundable since “garage door openers aren’t warranty.” I have videos from the night I picked the car up showing the noises still there. If the issue was truly addressed the first time, there wouldn’t have needed to be insulation added and multiple parts checked on visit two. Really disappointed in the lack of accountability here. More

Very helpful on the truck that I purchased and kept contact with me on everything that I needed help with contact with me on everything that I needed help with More

Timely and solid service. Good follow up by the service representative. Always confident the service is done correctly. Good follow up by the service representative. Always confident the service is done correctly. More

It was nice, pleasant, quick comfortable very friendly. Staff was very helpful and very knowledgeable. Staff was very helpful and very knowledgeable. More

Good quality. The technician did a great job repairing my rear AC. The advisor very kind and helped me with everything. The technician did a great job repairing my rear AC. The advisor very kind and helped me with everything. More

There have been countless mistakes made along the way. They make it easy to buy a car. Not easy to use the same service center for service needs. I drive 25 minutes to use this service center and more tim They make it easy to buy a car. Not easy to use the same service center for service needs. I drive 25 minutes to use this service center and more times than I can count I’ve needed to rent a car or Uber/Lyft home and back while waiting on my car More

Took care of my car maintenance as needed! And kept me posted on when it was done! And kept me posted on when it was done! More