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Walser Buick GMC Bloomington - Service Center
Bloomington, MN
509 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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509 Reviews of Walser Buick GMC Bloomington - Service Center
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November 05, 2019
took advantage of our elderly aunt our 89 yr old aunt brought 2011 Buick Lacrosse to Walser for an oil change. She left 8 hours later, (she sat there the whole time), she left after pa our 89 yr old aunt brought 2011 Buick Lacrosse to Walser for an oil change. She left 8 hours later, (she sat there the whole time), she left after paying a $1565 bill. Her car has only 44000 miles on it and she does not drive it often or far, yet they told her she needed her transmission, brake system, and cooling system flushed. Also the spark plugs replace, the fuel injectors serviced, and the valve cover resealed, as well as several other items. When we confronted them at a later date about this, the general manager, Kevin Black and service advisor, Jordan Knapp told us they were doing out aunt a favor by doing all this service. She has very bad hearing and would take advise from anyone she was dealing with. We believe they took advantage of an elderly, female and got as much out of her as they could. More
by steve
Employees Worked With
Kevin Black
February 05, 2016
Expect Poor Service and an Extremely Pricey Repair Bill I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 I was very disappointed with the lack of service I received at Walser. I purchased a 2013 Chevy Cruze LT through Walser and have owned it for under 3 months. Recently, my infotainment display unexpectedly experienced malfunctions and has not been able to work properly; it continues displaying a distorted screen with no capability of seeing any display information. The XM radio, FM, and controls are still functional, so it should be evident that the screen or interphase cables are defective. I would also assume that this is a manufacturing defect, which I don't believe a paying customer should be responsible for covering costs. Right? 9AM: I brought my car to the Walser service center and before I could even explain the problem, I was informed that they would charge me $100 for diagnostics. I proceeded in getting my car diagnosed because I was told it would take about an hour to diagnose and, honestly, what other choice did I have? 11AM: Two hours passed and I was finally notified that they were still unsure of the issue and that they were going to have to charge an additional fee of $70 to extend the diagnostics. Again, with very few alternatives, I was forced to continue the tests. At this point, I have spent $170+2hrs of time away from work. I should also add that there were at least 5 Walser employees sitting around taking to each other and clearly not doing anything. 3PM: Six hours passed and I was still waiting for any updates on my car. At this point, I was at work and tried calling Walser to get any updates. The receptionist told me she would have someone from the service deptartment contact me back within 5 minutes. 4PM: Seven hours passed and updates were still pending. At this point, It was an hour of waiting for a phone call from Walser, what should have taken 5 minutes to respond. Luckily, I was finally able to talk to the service manager and was told that they STILL weren't sure on the problem; they narrowed it down to 2 parts. He told me an interphase cable would cost $50 and was still trying to get a quote on the screen. 4:15PM: I received another call Walser, now telling me that the cable was going to cost $335 and could not promise that would resolve the issue. He said if that doesn't work, the screen would likely need to be replaced at a cost of $440. My invoice is now at $945. Fortunately, they dropped the additional diagnostic fee, but my bill was still nearing $1000. This is an estimate I am stuck with from Walser. Other then the additional diagnostic fee, they basically told me that they could not do anything to help. I am passed my manufacturing warranty, so they aren't going to do jack xxxx to help with the cost. They told me there cars can be unpredictable and things like this may not be seen during inspection. They are either conducting poor inspections, lacking preparation for cars to be sold, or there are manufacturing defects in the Chevy infotainment displays. I understand warranties, but I believe an issue like this should be surveyed with more thought on there end. My advice to you is to avoid being roped into buying a vehicle for Walser, because once you sign for a car you will be neglected from Walser on any issues that arise... Even after 3 months. More
by TI
Employees Worked With
Service Manager
April 14, 2014
Excellent service department I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a I've had my Buick Enclave serviced here for 6 years. The entire staff at Walser is always very friendly and helpful.The work has always been done in a timely manner and they have never recommended an unnecessary repair. More
by leeurness
Employees Worked With
lee urness
December 20, 2013
We've always had a great experience with Mitch Green and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in th and his staff at Walser Gmc. Service department is friendly and gets work done in a timely manner. We would purchase another vehicle from them in the future More
by Rberrell
Employees Worked With
Service manager
August 27, 2013
We have purchased Buicks from Walser for, approximately, the last 40 + years. As a result, we have had repairs of all kinds done. Never have we had a bad experience! From the front office (Mitch Greene) the last 40 + years. As a result, we have had repairs of all kinds done. Never have we had a bad experience! From the front office (Mitch Greene) to the Service Manager (Dave Runde), all of the employees have been "spot on"! Forest and Augustine M. Green More
by sadahfeb28
Employees Worked With
Dave Runde and Mitch Greene
May 24, 2013
Walser GMC is heads above the competition. Service specialist Dave Runde always gives 110% for his customers. You are always well informed about the work being done, prices are always great! GM Certi specialist Dave Runde always gives 110% for his customers. You are always well informed about the work being done, prices are always great! GM Certified Mechanics do it right the first time! Highly recommend this dealer, all the way around! Do yourself a favor and give them a try, you will not regret it! Bing Solomon 2011 GMC 2500 HD Duramax truck More
by Dhr2pi
Employees Worked With
Dave Runde
February 28, 2013
My wife and I have purchased three used vehicles from this dealership over the past several years. A Trailblazer, Mercury Marque and a Grand Caravan. It started with the Trailblazer which we had a 4 ye this dealership over the past several years. A Trailblazer, Mercury Marque and a Grand Caravan. It started with the Trailblazer which we had a 4 year 50,000 mile warranty we added to it at the time of purchase. Well worth it, not because the vehicle was bad but because over time (had some miles on it to begin with) expensive things can happen. But because of the stellar service experiences we have had we actually purchased an additional 4 year extended warranty when that warranty ran out. If you want to be treated Fairly, with Respect and pay a reasonable price you can't go wrong with this organization. We even have the Mercury Marque serviced there despite the fact they are a GM dealer. I can't say enough about their work and customer service. Once you have found a great doctor you keep them for life. Try this GM Dealership once and you'll never go anywhere else again. More
by astudaker
Employees Worked With
Daniel Fredin
November 22, 2010
After another dealership had refused to find the electical problem with my Terraza, Rick Mercier patiently heard all my history and problem symptoms. It took the techs two visits to find the sparad electical problem with my Terraza, Rick Mercier patiently heard all my history and problem symptoms. It took the techs two visits to find the sparadic problem, but they were able to fix it after others had failed, and pass it onto warranty even after the vehicle was beyond warranty mileage because I had history recorded for the problem from within the warranty period. Very happy with this dealership! More
by jsymington
Employees Worked With
Rick Mercier
September 01, 2010
Friendly people, quality products, good service, attention to details, explain what's being done and why, no pressure, excellent communication, personal attention.Having a nice little coffee corner attention to details, explain what's being done and why, no pressure, excellent communication, personal attention.Having a nice little coffee corner with a TV and comfortable seating is a nice touch while waiting for a free oil change and a car wash. More
by Miss Lisa
Employees Worked With
Mitch Greene, Kevin Black, Kelly, Jenny
