Walser Buick GMC Bloomington - Service Center

Service is excellent! Communication is constant all the way through the process. Including when we had delays because of back ordered parts. Facility is clean and in a gre Communication is constant all the way through the process. Including when we had delays because of back ordered parts. Facility is clean and in a great location in Bloomington. Highly recommend this dealership! More

My service experience started bumpy, but ended very well. I called for a diagnostic appointment about 2 items, and when I dropped it off nothing was said or gone over with me, so I just assumed they had the I called for a diagnostic appointment about 2 items, and when I dropped it off nothing was said or gone over with me, so I just assumed they had the correct info. Turns out only one of the items made it into the request, so my car was at the dealership for almost an entire day, and absolutely nothing was done. The item that made it into the request was a clunking noise, and it wasn't even test driven. I needed it back at the time, and was told to bring it back at a later date, luckily the diagnostic fee was waived. When bringing it back, it was a night and day difference. Shannan and Jordan were AMAZING advisors. They were thorough, great communicators, and were willing to help with my insurance claim as well. More

Waiting on my refund from my plates- just got my deposit refund which I was told was going to go toward my purchase but never did. bought my car received the blackout/parts in mail they were on back order refund which I was told was going to go toward my purchase but never did. bought my car received the blackout/parts in mail they were on back order and apparently have to pay to have them put on myself even though I paid on the sticker. Said I would be reimbursed for my Uber never did. Where’s my refund? Bought the car in April? Tired of texting the sales guy and never hearing back. More

Quick and efficient and friendly I was in and out in less than an hour. than an hour. More

This was a long distance purchase, so I had many challenges and delays which was due to poor communication w GMC financing and the transportation of my car, also, I had assumed many features like in challenges and delays which was due to poor communication w GMC financing and the transportation of my car, also, I had assumed many features like integrated garage door opener and memory seats which my 2010 Buick had, but my 2025 does not have (I own this because I didn't specifically check)... I would have returned the vehicle if it was local. would not recommend long distance purchase to anyone, but if I lived locally, I would come back to Tyler. More

Very responsive staff. Great customer service. I have confidence in the process and explanations for my service. Great customer service. I have confidence in the process and explanations for my service. More

I don’t feel the girl listened to what was happening with my vehicle. You stated there was nothing wrong. But it needed to be jump started again because my battery went dead because of the fan in the motor my vehicle. You stated there was nothing wrong. But it needed to be jump started again because my battery went dead because of the fan in the motor continued to run after the car was turned by off. I called the dealership in Jackson and the service manager told me what was wrong over the phone. It is now fixed. I don’t think the people you talk too about your vehicle have never seen the inside of a hood (motor) at Walser. Very poor service. More

Both wheel bearings replace a couple months ago but still waiting on transfer case with not eta. waiting on transfer case with not eta. More

Fast, fair and friendly service every time. Alex and the crew always deliver with comprehensive videos to help with what used to be a complicated conversation Alex and the crew always deliver with comprehensive videos to help with what used to be a complicated conversation More

Was not able to solve issue when driving the car. Electric garage door works better but still now working every time. I need to bring it back. Electric garage door works better but still now working every time. I need to bring it back. More