Walser Buick GMC Bloomington - Service Center

Having been a long term satisfied customer of Walter GMC, I was greatly disappointed, when after a routine service appointment, I encountered an excessive oil leak requiring my Canyon to be towed back to the I was greatly disappointed, when after a routine service appointment, I encountered an excessive oil leak requiring my Canyon to be towed back to the dealership. It appeared to be poor attention to assuring that a simple oil change was completed properly. After fixing the problem, and on my way home, I was further disappointed when my fill oil warning light went on after driving less than one mile. Returning to the dealership (3rd time) it was finally fixed. Although mistakes can be made, I would hope that Walser would be more demanding in doing the job correctly the first time. I will be returning to Walser for future work with heightened awareness that routine service cannot be taken for granted. I should also say that the Walser staff was very good in how they communicated with me and acknowledged the seriousness of the errors. Shannan was professional and transparent in her communications and Jeff, once he became involved, apologized and assured me that this was very uncommon and would not be happening again. I am hoping to return to Walser with the expectation that there will not be similar problems. More

Waited an extra hour for service. Service rep made it right by making it free. Need more rep's that put the customer first. Service rep made it right by making it free. Need more rep's that put the customer first. More

They have always completed great work on my Yukon XL and the customer service has been top notch! the customer service has been top notch! More

White glove service through out the process, it was a great experience thank you so much great experience thank you so much More

Everyone in the dealership is helpful and pleasant. Keep you informed about the procedure even if it’s an oil change. I like the technicians video of the multipoint inspection. The truck buying process Keep you informed about the procedure even if it’s an oil change. I like the technicians video of the multipoint inspection. The truck buying process a rear and a half ago was also a very pleasant experience. Thank you Walser !! More

They ridiculously recommended services that had just been completed or were not due for years. completed or were not due for years. More

Great customer service especially Shannon. Alex and Shannon make a great team together. Good people Alex and Shannon make a great team together. Good people More

I’ve never had a better experience at a dealership. Top service from everyone there. Top service from everyone there. More

Great service with positive support and easy business. . the customer service and communication through the whole purchasing was fantastic . the customer service and communication through the whole purchasing was fantastic More

Good communication and flexibility. Appreciated the responsiveness. Vehicle was towed there and didnt need to go to the dealership until it was fixed. Would recommend this dealer. Appreciated the responsiveness. Vehicle was towed there and didnt need to go to the dealership until it was fixed. Would recommend this dealer. More