Walser Buick GMC Bloomington - Service Center

Terrible communication, ridiculously high prices, poor scheduling, and lots of excuses. They all act nice to your face, but I don't think any of them actually care and I don't trust any of them scheduling, and lots of excuses. They all act nice to your face, but I don't think any of them actually care and I don't trust any of them More

Friendly people, nice lounge, coffee and popcorn are good. Check out was comprehensive which I appreciated good. Check out was comprehensive which I appreciated More

My problem was resolved, which I appreciate. However, on my initial service visit I waited for 2.5hrs in the lobby only to find out the parts needed for my vehicle had to be ordered and I would However, on my initial service visit I waited for 2.5hrs in the lobby only to find out the parts needed for my vehicle had to be ordered and I would need to re-schedule. I would've appreciated if someone had taken the time to notify me earlier instead of allowing me to wait. My second visit was much better, including the communication from the service advisor and technician. More

I appreciate the updates. And letting me know what is needed immediately. I love bringing my vehicle to this dealership. I have yet to have a bad experience. And letting me know what is needed immediately. I love bringing my vehicle to this dealership. I have yet to have a bad experience. More

I always get great service with a polite and friendly service writer. Thank you so much. service writer. Thank you so much. More

Had appointment, yet never looked at my vehicle until the next day. Charged me $300 to tell me GMC no longer made a part to repair my 2015 Canyon with 24,000 mikes on it. Tried to repair a broken latch on th next day. Charged me $300 to tell me GMC no longer made a part to repair my 2015 Canyon with 24,000 mikes on it. Tried to repair a broken latch on the tonneau cover earlier and they also couldn’t find the discontinued part. Seems there were always 4-5 people at the service desk yet phone calls went to voice mail, then answered 3-4 hours later. Will not return or buy another product from Walser. More

They make it easy! Thank you. I set my appt over the phone, I come and I’m out quickly. Thank you. I set my appt over the phone, I come and I’m out quickly. More

Very unprofessional they try to charge you more and this is the second time they didn't toll me at the beginning what my truck needed and latter they try to charge more, and they don't call you back i have is the second time they didn't toll me at the beginning what my truck needed and latter they try to charge more, and they don't call you back i have to keep call then to know about my trucks repairs and I even have to go to the dealer to find out about my truck if was done on the repair, I toll the manager that I call many times and let a voice message to know if my truck was ready so I can pick up, he just stated never go any call or message, then later he stated that their system was down that is xx, very disappointed I will not bring my ca for new repair other than the warranty on the repairs they have done already More

The team was incredible! They did an amazing job! I really appreciate their help with my truck . They did an amazing job! I really appreciate their help with my truck . More

Was able to get an appointment right away. Staff was helpful and communication was excellent. Staff was helpful and communication was excellent. More