Walser Buick GMC Bloomington

I will never do business with this dealership again. I drove there from Kansas to purchase a vehicle they advertised on Autotrader. First of all, they told me it had been detailed but when I got there, th drove there from Kansas to purchase a vehicle they advertised on Autotrader. First of all, they told me it had been detailed but when I got there, the vehicle was filthy...the engine compartment and the whole underbody looked horrible. They ran it through a cheesy car wash while I waited, and called it good! I found out there were several other things wrong with vehicle after getting it home...and they told me it was in excellent condition. I thought the windshield was just dirty (due lack of a good detail job) but it is pitted very badly and will need to be replaced. Now then, when I first talked to them over the phone…I told them I wanted to know the exact amount this vehicle was going cost…with all the fees and everything. I wanted to know the exact amount I would be writing a check for…right down to the dime. I hate surprises and hidden fees and it’s not rocket science to get this information! However, the most important thing is...they demanded that I pay my county sales tax to them! I have bought many vehicles from other states and have never had pay the dealerships MY county sales tax. We here in Kansas pay our sales tax when we tag our vehicle. I was planning on paying the sales tax of $1800.00 out of the proceeds from the sale of my old vehicle. However, this forced me to finance and pay interest on this amount...then have to refinance later after selling my old vehicle. They told me it was "Minnesota State law." What a bunch of xx. Come to find out, it was their own dealership policy...NOT STATE LAW! (their own title clerk told me this). Then, at the last minute...they threw in a bogus charge of $20.00...calling it a "transit tax." And this dealership will NOT negotiate at all. They tried to pacify me my topping off the gas tank before my trip home…which the tank was already 3/4 full. Secondly, I was told the title would be sent to ME as soon as my check cleared. Well, it cleared 3 days later. After two weeks I still had not received my title. I called the contact person (the sales manager Bob Julian told me to call) and spoke with a lady by the name of Monica Bannhofer who handles the title work...she was one of the most rude, condescending, non customer oriented people I have ever dealt with. She informed me that she would NOT send me the title...but send it to my state tag office and tried to tell me she was going to register my vehicle for me...again what a bunch of xx. There was no mention of them sending the title directly to the state tag office when I bought the vehicle. I have a tag office right down the street from me...and I register my OWN vehicle...I don't need them to do it for me!! Now, I have to constantly call the main office everyday to see when my title comes in...take off work early so that I can drive 10 miles across town to pick it up. Then she had the nerve to tell me they undercharged me sales tax!!! I know exactly what my county sales tax is...I have lived here all my life!! Now then, the tag office will not release my title to me until I actually inspect and tag my vehicle. Even my local tag office clerk said this is ridicules that the dealership sent the title directly to them instead of me. BOTTOM LINE HERE...DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU ARE FROM OUT OF STATE. THEY DO NOT KNOW HOW TO HANDLE THE OUT OF STATE TRANSACTIONS!! AND DON'T TRUST THEM IF THEY TELL YOU OVER THE PHONE THAT A VEHICLE IS IN EXCELLENT CONDITION!! I know I will spread the word as much as possible. ****************************************************************************************************************************A follow up!! The tag office finally received my title. Of course I had to take off work to drive 10 miles across town to take care of the registration. However, just as predicted...the clerk that took care of me was totally confused. Walser's supposed "Title Expert" Monica Bannhofer had put a note in the FEDEX package that stated SHE needed to register my vehicle. He couldn't understand why she would put such a note in there since we register our own vehicles. He was also totally confused about why they would send the title and the sales tax directly to them. Well after calling several people to his window...trying to figure out why this dealership did this and what to do...one lady in the whole building was able to figure it out. The conclusion was to just throw away the stupid note she put in the package to start...and let me finish the registration as I was supposed to. However, since Walser made payment directly to the state tag office for my sales tax...it caused further confusion and they had to circumvent the computer system to get it to work. Fortunately, this lady had to deal with another dealership who done something similar. However, the comments going around the whole building amongst the title clerks were anything but nice about Walser GMC! There were several comments made about how ignorant that dealership really is. Again, I strongly recommend not buying from them if you are from out of state. More

Fantastic experience! Knowledgeable sales and service! No wonder people rave about the Walser Way! Wouldn't buy a car any other way ever again! Thanks! No wonder people rave about the Walser Way! Wouldn't buy a car any other way ever again! Thanks! More

Bought a new Yukon Denali from Matt C at Walser last week. Matt and the sales manager did a great job - no pressure, very thorough and transparent , and very pleasant. Highly recommended. week. Matt and the sales manager did a great job - no pressure, very thorough and transparent , and very pleasant. Highly recommended. More

I had been searching for a vehicle for over a month and visited several dealers including Walser. I cam back to them for a reason. They had the best service and the best price. When they did not have th visited several dealers including Walser. I cam back to them for a reason. They had the best service and the best price. When they did not have the vehicle I was looking for on their lot they went out of their way to bring not one but two in my price range from another one of their stores. Dan was awesome to work with and I love their no pressure approach. More dealerships should adopt this yet they are still stuck in the dark ages where the sale means more than a returning customer. I will be back next summer to purchase a vehicle for my wife. No doubt they are tops when it comes to helping a person find what they want in their price range. Awesome job gang!!! More

Overall my car buying experience was good. I would say great but I can't get over the flat no haggle pricing... don't get me wrong the prices are good but I enjoy participating in what I am going to pay f great but I can't get over the flat no haggle pricing... don't get me wrong the prices are good but I enjoy participating in what I am going to pay for a vehicle. As for the dealer perks (car washes, gas discounts, etc…) am not from the twin cities so they are hard for me to enjoy, I was hoping they would compensate by at least making sure the car was full of gas when sold, but they only gave me half a tank :-( As a result I am pealing off the "Walser" sticker from the back of my car :-) More

The salesman was very friendly and made us feel comfortable throughout the whole process. He was also very knowledgeable about all the GM products and services. comfortable throughout the whole process. He was also very knowledgeable about all the GM products and services. More

I can not say enough about the ease of our buying experience at Walser GMC in Bloomington. Torey met us outside, assisted with the buying process, and Bret popped in to ensure all was going smooth, experience at Walser GMC in Bloomington. Torey met us outside, assisted with the buying process, and Bret popped in to ensure all was going smooth, which it was. Highest reccomendation, thanks guys. More

We could not be happier with our overall experience with Walser GMC in Bloomington,MN. Previously we have visted them for service on another Yukon, and been completely impressed with the service department. Walser GMC in Bloomington,MN. Previously we have visted them for service on another Yukon, and been completely impressed with the service department. However this was our first sales purchase with them. What made the experience so memorable was the staff, especially General Sales Manager Brett Juedes and Sales Executive Branden Fessler. Each gentlemen played an important role in our decision to go with Walser GMC. The customer service was above and beyond in terms of finding the particular vehicle that would fit our families lifestyle as well as locating the color we chose and the right accessories we had requested. The communication was excellent and when it came time to purchase, everything was priced right and the transaction could not have been easier. The orientation to the vehicle was thorough and Branden was patient with our questions and took care to make sure we were comfortable with all the new "bells and whistles." Our loyalty will be with Walser GMC Bloomington in the future due in large part to General Manager Brett Juedes and his ability to meet our needs with his excellent team. Thank you for your kindness and professionalism! Mr. and Mrs. Matthew Cronin More

Kevin and Bob and the rest of the Walser Team just gave us outstanding service. We originally wanted a black vehicle which they found at a dealer in another state. A couple of days later we noticed a moch us outstanding service. We originally wanted a black vehicle which they found at a dealer in another state. A couple of days later we noticed a mocha steel metallic vehicle on the lot and really liked it. It was not a problem to change. We also got more for our used vehicle than we thought we would. It was just the best car buying experience ever! More

This dealership was timely, professional and persistent. I dealt with Irv Berndt for over a year while I considered buying a 2011 Regal. He stayed away when I asked him to and was caourteous and informativ I dealt with Irv Berndt for over a year while I considered buying a 2011 Regal. He stayed away when I asked him to and was caourteous and informative when I needed him. When it came time to buy, he took all the time I needed to find the right car, have it ready when I needed it and stepped me thru the finances until they suited me. A great, customer-oriented experience More