Wallace Genesis

Wallace Genesis is more of the same ol' shady car sales shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few e shell game. I found a car I liked online, made contact, then got a confirmation the vehicle was available. I arranged to go the next day over a few emails: Got a confirmation. A sales manager proceded to called and confirm that very evening for the/my next days appointment. Car Available: Affirmative. Time: Affirmative — "I'll be there" The next day, before driving an hour to the Wallace Genesis dealer, I responded in the affirmative to yet another, "Good news about the car you are interested in ... it's still available!" And, ... Perhaps you've guessed where this is going ... Upon my arrival—NO VEHICLE; "Sorry, the car was sold ... we have a deposit on the vehicle. THIS after no fewer than four confirmations. Three confirmations over email, plus one verbal confirmation from the sales manager. In a world where your average retail chain can keep 50,000–150,000 skus under pretty tight inventory controls for the sake of online fufillment—surely a car dealership can keep tabs on 500-or-so $20k+ used cars. They certainly can—they choose not to. That's what you get when smoke-and-mirrors are your MO—A Shell Game. Note: I later noticed Wallace Genesis attempts to sell used car certifications at a hefty price on their used cars [$899 to $1999 that I noticed] — Nothing shady about that at all ... More

Paul was very helpful making arrangements for me to see the vehicle that I was interested in. He carefully explained the various aspects of the G90 and helped me to complete the deal. He has offered to be the vehicle that I was interested in. He carefully explained the various aspects of the G90 and helped me to complete the deal. He has offered to be available for any issues I may have now that I have completed the transaction. I would recommend him to any potential customers that I may meet who are interested in a Genesis. More

The dealership is welcoming , comfortable , clean, friendly , professional, knowledgeable.. pleasant experience and would recommend it. friendly , professional, knowledgeable.. pleasant experience and would recommend it. More

Fine The dealership was fine. Francisco was outstanding no pressure answered all my questions. Hard my to replace ! Francisco was outstanding no pressure answered all my questions. Hard my to replace ! More

Great experience. Friendly and efficient. Nice new dealership with a comfortable customer area to wait for service. Friendly and efficient. Nice new dealership with a comfortable customer area to wait for service. More

Jay Gonzalez was awesome! If it wasn’t for him and his pursuit to close this deal. It would’ve been my 3rd time to walk out on Wallace Genesis in Stuart, FL. Thank you Jay!!! If it wasn’t for him and his pursuit to close this deal. It would’ve been my 3rd time to walk out on Wallace Genesis in Stuart, FL. Thank you Jay!!! More

Paul was good to work with again. His assistant Pj was very helpful. And Rico in finance was good. This is the second car I’ve bought at Wallace Hyundai. I’ll probably go there for my His assistant Pj was very helpful. And Rico in finance was good. This is the second car I’ve bought at Wallace Hyundai. I’ll probably go there for my next car More

The first time I went in there to try to make a deal, Paul was great but the sales manager was a jerk and had a 'no can do' attitude. I left and was not coming back as there are many other dealerships to Paul was great but the sales manager was a jerk and had a 'no can do' attitude. I left and was not coming back as there are many other dealerships to go to. A guy from Wallace followed up and I told him about the sales manager. He had someone call me and assured me that I would not have to work with the jerk. More

I worked on trying to make a deal and I was grateful that they made the deal finally I really appreciate that they made the deal finally I really appreciate that More

The simplest, straightforward buying experience I’ve ever had. Dealer personnel followed up from an online inquiry and the experience was very helpful, comfortable and real. had. Dealer personnel followed up from an online inquiry and the experience was very helpful, comfortable and real. More