Walkers Renton Mazda

Tom Ly and Duke at Mazda Renton was very helpful with my recent used car purchase. I wasn't thinking about buying a new car, but when i saw the shiny red Mini, I couldn't resist. Tom Ly the sales manager wa recent used car purchase. I wasn't thinking about buying a new car, but when i saw the shiny red Mini, I couldn't resist. Tom Ly the sales manager was kind, not at all pushy, and very respectful of my time, as I did need to do some thinking after seeing it for the first time. Then Duke got the key for the Mini and we took the car out for a drive, we came back and i was Smiling the flow of things in this dealership is something i never experienced before.The dealership is clean and everyone working there was very attentive to my needs. I would definitely recommend this dealership to any of my friends and family. More

I purchased a New Mazda3 on July 24th 2011. During negotiations I was led to believe a bike rack would be installed on may car as part of the trade deal. At no cost to me as I took a lower trade valu negotiations I was led to believe a bike rack would be installed on may car as part of the trade deal. At no cost to me as I took a lower trade value in exchange for the Bike Rack being ordered and installed. (They could not offer as much on trade because of a carfax report but they could do this instead.) After 6 weeks of calling and emailing I received an email response from Jamie Franz today saying I missunderstood our deal. The signed paperwork stated the following. Sold as Equipped - Plus bike Rack at internal Cost. His email to me said the following: This is a cut and paste paragraph. Dear Brenda, Hello Brenda I apologize for the eay you feel and I would feel the same way if I was in your position. Now here's the thing, the we owe states that you could buy the bike rack and attachments at internal cost. Whitch means that you can pay for it at the cost it would the sales dept or any other internal department. Now understand about the satelitte radio, that I am new here to Mazda and I just relay information that I am told. So I'm sorry that I made that mistake. That is just what I was told. Nobody here purposely tried or intentionally misled you. Misleading customers is not in Mr. Walker's pledge to customers. We do try to answer every question with 100% accuracy and sometimes this is not the case. So I am very sorry that I was wrong about that but I will be looking into it when I am done with this email. Sincerley, Jamie Franz Please also note that during the test drive I was told the car was equiped for Satellite radio. Guess what? It is not. When I called Serius yesterday for set up my car has the SAT buttom but is not equiped. (Please see Jamie's explanation above. He was new and did not intentionally try to mislead me and he would look into it for me. I am little worried that this will not be taken care of either because the same sheet I signed about the Bike Rack states car sold as is and I signed it not knowing that it did not include everything needed for SAT radion and not knowing that the Definition of Plus Bike rack at internal Cost meant what Jamie explained to me today via email. I was intentionally mislead by both Jamie Franz and Tom Ly on July 24th and it looks like I am the big looser. More

My first car buying experience went much more smoothly than I expected, mostly due to the excellent service and friendly staff. Unlike most other dealerships, I didn't feel pressured into making a hasty d than I expected, mostly due to the excellent service and friendly staff. Unlike most other dealerships, I didn't feel pressured into making a hasty decision; everyone was relaxed and made me feel comfortable. Matt was very helpful on test drives, choosing the car, and finding a great price. He went out of his way to help me get the color I wanted, which they did not have in stock on-site but they brought it in later that same day! Financing was wonderful and painless, and Janice was a pleasure to work with on all of the paperwork. Thanks! More

Very excellent customer service, went beyond out of their way to make sure that I would be satisfied with my purchase. Very comfortable talking with them and didn't pressure me into anything I wasn't sure of way to make sure that I would be satisfied with my purchase. Very comfortable talking with them and didn't pressure me into anything I wasn't sure of. Two thumbs up! More

Matt was very nice and helpful. I hope I get to work with him again! He even got my license frame off for me and let me know that he would hang onto it for me. Thanks matt!! him again! He even got my license frame off for me and let me know that he would hang onto it for me. Thanks matt!! More

All i can say is with my experience with the Mazda team when i came in was great. I would given Matthew Hohisel more than 5 to rate him. They have given more then a good customer service. Thank you and nic when i came in was great. I would given Matthew Hohisel more than 5 to rate him. They have given more then a good customer service. Thank you and nice doing business with you MAZDA TEAM! More

I went to Nissan dealership in Renton before I came to Renton Walker's Mazda. It was a totally different experience. Nissan's salesman was very pushy and rude, so I left the place without purchasing any v Renton Walker's Mazda. It was a totally different experience. Nissan's salesman was very pushy and rude, so I left the place without purchasing any vehicle. Then I came to Renton Walker's dealership and Ken was very very helpful. He tried to meet all of my needs without being pushy. He was very pleasant to work with and I am very happy with my new car and his service. Teresa Wu More

I just bought a new Mazda CX9 at Walkers Renton Mazda, the sales person is Doug T. We made all the price negotiation over the Internet and the phone before the actual purchase day. Later we just showed up the sales person is Doug T. We made all the price negotiation over the Internet and the phone before the actual purchase day. Later we just showed up at the dealer to complete all the paperwork and drove the car. The transaction was so smooth and no last minute surprise of any hidden conditions. Also worth mentioning is Doug T, who is very honest and friendly which made this transaction really an enjoyable experience, highly recommended! More

We had a very good experience dealing with Doug Truong the Internet Manager at Walker's Mazda in Renton, WA. He dealt with us in a very professional manner. He didn't play games on the purchase price. He the Internet Manager at Walker's Mazda in Renton, WA. He dealt with us in a very professional manner. He didn't play games on the purchase price. He started out with a reasonable offer, and it didn't take very long to come to a mutual agreement. He also gave us a resonable offer on our trade in. We will not hesitate to contact Doug relating to a future purchase or to recommend him to others. Janice Barrett, the finance manager, also did her job in a professional manner. More

The overall sales transaction was extremely comforting. I normally bring blue-book quotes with me during the transaction to alleviate any miscommunications. The sales reps gave me a quality offer for my trad normally bring blue-book quotes with me during the transaction to alleviate any miscommunications. The sales reps gave me a quality offer for my trade-in and the vehicle I purchased was already priced below blue book value. Overall the whole sales experience was stress free and the Walker's dealership staff was extremely friendly. I plan on visiting this dealership in the future when I need to purchase another vehicle. More