Walker Volkswagen

This is NOT about making errors in billing. This is not about the car itself. This is about a service cover-up, possible intentional fraud and deceit: I had two other repair shops evaluate my problem an about the car itself. This is about a service cover-up, possible intentional fraud and deceit: I had two other repair shops evaluate my problem and both recommended a clutch replacement. Why in God's name did I select Walker to do the work? Price was the motivating factor. I should've checked the evaluations. The apparently 17-year old tech who did the work, installed the wrong REBUILT VW clutch part, breaking the flywheel or other associated parts. Another clutch was ordered, more waiting.. After the second clutch was "installed" the car shook like a cheap vibrating hotel bed. This was AFTER the "Corrected clutch" was replaced. A transmission part was ordered and installed. The repair sheet was altered to make it look like I said that the car shook when I brought it in! (FRAUD!) I never said it was shaking and if it was the flywheel should've have been part of the repair, right (it wasn't)? In addition, before WALKER acknowledged that it was the flywheel that they broke, they installed an unnecessary "transmission mount," (I have a stick shift). Later, they told VW that they reimbursed me for the unnecessary part. I still have the good part in my garage. (FRAUD!) Anyone want to see it? Any lawyers out there want to make some easy money? So, after going to other dealerships I asked for my money back from Walker to get a corrected installation by the folks I should've gone with in the first place. Walker refused, I complained to VW. The National VW folks were useless. Walker finally agreed to make it right: It still shakes, the linkage is not what it used to be, (occasionally grinds going into 2nd gear) and several expensive parts were mysteriously damaged in the process of repair, showing up weeks later (an intake tube that looks shaved, etc.) They also failed to reinstall my car's protective panel under the car. They did loan me a car during this 6-week ordeal. No apologies from Walker. I am buying a new car next month, probably one of the high-end hybrids. I will never buy a VW again. I will never recommend VW, and I will always warn folks who have any VW model to NEVER, EVER go to either of the Walker shops on the New Orleans area (the Norhshore shop installed a power window motor and broke a switch holder on the driver's side!- poor installation!). STAY AWAY FROM WALKER. More

We have had a few problems with the Jetta throughout the years since we purchased it in 2006, but the service department always handled the repairs in a prompt, and professional manner. I personally want years since we purchased it in 2006, but the service department always handled the repairs in a prompt, and professional manner. I personally want to thank Rita Day for her professionalism, and her kindness in helping during an out of town problem that we had recently. She was instrumental in getting us back on the road. Walker Volkswagen is lucky to have her as an employee. Thank you Rita! Bill and Brenda. More

My brand new Jetta broke down within 7 days. I told Brian exactly what was happening with the car and what I suspected was the problem. The dealer would not listen to what I was telling him the proble Brian exactly what was happening with the car and what I suspected was the problem. The dealer would not listen to what I was telling him the problem was. After having the car for 4 days with no success I asked if they found the short in the steering column. He never passed on my information to the techs. Brian called back within an hour and said they found the problem. It took them 4 days to get me a rental car. I finally had to call VW costumer service to get them to force the dealer to comply. And it gets worse.... So they finally fixed my car after 7 days. I go to pick up my car and there are chips in the both front doors. They tried to say they were rock chips. There were no other marks on the car. After dealing with the director he stated that the marks were not from them but they would fix them anyway. Fix them they did.... The filled in the chips with the wrong color red paint. Looks more like nail polish painted on the door of a 19 day old car that they have had more than me. If it was up to me I would close the business down so they can't damage anyone more vehicles. More