Walker Ford - Service Center

Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More

I brought my car in on Tuesday for a transmission and radiator fluid change. I also told them to do an inspection because I just bought the car. Mike said it would be two and a half to three hours. Car w radiator fluid change. I also told them to do an inspection because I just bought the car. Mike said it would be two and a half to three hours. Car was done on time. I noticed the battery was not checked out on the paper I received for the inspection. I called back and mention to Mike that the battery was not checked. He said it was but was not marked as checked. Later that day I got home and turned the car off and my key would not come out of the ignition. I tried to get the key out but to no avail. The door locked due to my girlfriend trying to get the key out and she hit the lock button on the key fob and got out of the car and closed the door. I called a lock smith on Wednesday morning. They opened it for $125. I started the car and went straight to a mechanic. I still couldn’t get my key out. The mechanic took the car on Wednesday and due to Helene I had to wait until today to get it back. It was the battery. I don’t believe Walker Ford inspected the battery like I was told. If only they would have done an inspection on the battery. I would not have gone through all that trouble. Very disappointed. I’m out $125 More

Brought our vehicle in for a bucking issue and engine light on. Service advisor Gatlin Hatcher plugged the scanner and said your Cat converter issue and there would be no one there to work on it. Brought light on. Service advisor Gatlin Hatcher plugged the scanner and said your Cat converter issue and there would be no one there to work on it. Brought vehicle back on Monday. No communication from Gatlin on what needed to be done on Monday until we called him and he had to find out still no call. We called on Tuesday and he still had to track down the technician. Still no call back. Called again later in the day to find out info where he mentioned that they had to desulferize the converter and run more test including a drive test and should be able to pick up on Wednesday afternoon. Picked up the vehicle and still have the same problem.. More

Brought our neighbor’s EDGE into the shop for “The Works” and a “deeper maintenance checkup.” Discovered that our long standing Service Advisor, Steve, is now in a different department, but Michael stepped r and a “deeper maintenance checkup.” Discovered that our long standing Service Advisor, Steve, is now in a different department, but Michael stepped right up, made us feel right at home, and returned the EDGE, to us, in great running condition. 5 STARS!!! More

Busy week there but as always, service was fast and dependable. Communication regarding repair was easy dependable. Communication regarding repair was easy More

I’ve had 2 cars that I’ve owned serviced at Walker Ford. I have a great relationship with them. My car is serviced promptly and I find the service team pays attention to details I have a great relationship with them. My car is serviced promptly and I find the service team pays attention to details More

Depends on what I hear back from them. Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the r Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the research I did I shouldn’t of had to do the repair if the recall would’ve been done sooner, I’m not a mechanic so I did what the shop told me to do. Therefore I should get paid back so it’s a matter of what will Ford do More

Always treat me good and resolve my issues. I never have any problems when scheduling appointments. I never have any problems when scheduling appointments. More

Shelley was confused about the oil type and didn't resolve the issue. So I called Ferman Ford and they did the oil change without any issues. resolve the issue. So I called Ferman Ford and they did the oil change without any issues. More

I've been a satisfied customer for over 20 years with no plans of going anywhere else! plans of going anywhere else! More