Walker Ford - Service Center

As always, Walker Ford performed as I have come to expect. This trip was an expensive one, but wasn't a shock due to Don Mast's excellent care and professional performance. He kept us informed through expect. This trip was an expensive one, but wasn't a shock due to Don Mast's excellent care and professional performance. He kept us informed throughout the process, correctly predicting an overnight stay for the vehicle, and arranged for transportation. Well done! More

I called Brooks late in the afternoon, I needed to get the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a lit the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a little longer than I had anticipated but I was very appreciative to be able to get the vehicle serviced on such short notice. Brooks was a straight up good guy! More

Mike was very nice and knowledgeable was polite and helpful to us done a good job got the job ✔️ helpful to us done a good job got the job ✔️ More

This was my first time using the mobile services, and it was fantastic. Definitely will use again. Technicians were prompt and thorough. was fantastic. Definitely will use again. Technicians were prompt and thorough. More

Mike Murray has helped me quite a bit. He gets the work done quickly and explains everything very thoroughly. I totally appreciate that and I know that what he tells me is true. Highly rec He gets the work done quickly and explains everything very thoroughly. I totally appreciate that and I know that what he tells me is true. Highly recommend Walker Ford Service. More

Excellent service at Walker Ford, very happy with the service center. They got the job done quick. service center. They got the job done quick. More

Brooks was great and all went well. Very satisfied with the service. Thank you Walker Very satisfied with the service. Thank you Walker More

Stopped in last minute for a tire pressure problem. I was courteously and professionally greeted by Don Mast, then advised on how best to handle the issue. Problem was resolved a few hours later. Outst I was courteously and professionally greeted by Don Mast, then advised on how best to handle the issue. Problem was resolved a few hours later. Outstanding customer service. This might just be the dealership I am looking for! More

Would highly recommend Walkers Service Center, Brooks was very professional very helpful and had great prices will definitely come back very professional very helpful and had great prices will definitely come back More

I took my 2010 Ford Fusion to Walker Ford on Saturday September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir once I got back to work. I noticed the brake fluid was still very dark in color. I quickly took it back to the dealer and had the service advisor take a look. After he looked and gave me an ignorant response, he went and got the shop foreman. To my surprise, they both stated that the dark color was normal. This made no sense and I asked for a brake fluid tester to which they responded they don’t have one. I went home and tested it myself with my own tester which to no surprise it had failed. I then tested my wife’s car which had a brake fluid flush done about 5 months ago (not done at Walker Ford) and it was in the “ok” range showing less than 2% moisture in the fluid. Mine was maxed out at greater than 4%. I went back to the dealer on Monday to show the service advisor and he told me to come back on Tuesday to speak with the manager. So I returned the next day to speak with the manager. I show him the problem and he “looked into it”. He pulled up the cameras and showed me my vehicle on the lift. I then show him the color of the fluid and tested it as well and he still didn’t believe that something wasn’t right.. I then tested the fluid on a new vehicle to show that the tester is accurate and sure enough, it was in the green at 0%. Long story short, we went back and forth and he didn’t want to give me a refund and didn’t even offer to try and correct the issue by offering another flush free of charge to see what the outcome would be. He stated they would do another one but would have to charge me again. With all this being said, this shows lack of accountability and integrity. If something was incorrectly done and they owned up to it, I wouldn’t have an issue because it’s possible for a human to make a mistake but with obvious signs that something was incorrectly done, I am highly disappointed in the service done and the lack of integrity. If I wouldn’t have known anything about the situation, I would have thought my brakes were properly flushed and went about my day after giving them $150 and still having contaminated brake fluid. This is ridiculous and shows no professionalism. I have wasted time and money at this point. Terrible experience and conflict resolution skills from the service manager. More