Walker Chevrolet

Scott Shake was very helpful in helping me out with getting the financing going. He also helped me find the vehicle l was looking for. Scott Johnson was great with the financing. Walker Chevrolet treat getting the financing going. He also helped me find the vehicle l was looking for. Scott Johnson was great with the financing. Walker Chevrolet treats people like family. Great job! More

Dustin Taggart was the salesperson we had. He is incredibly easy going and kind. Answered all questions and concerns. We set an appointment in advance.. incredibly easy going and kind. Answered all questions and concerns. We set an appointment in advance.. More

Run don't walk away from these folks. They are interested in ripping you off not selling you a vehicle at a fair price. They are only interested in making the most money they can...they don't car interested in ripping you off not selling you a vehicle at a fair price. They are only interested in making the most money they can...they don't care. More

Ryan Dillingham was the salesman that I had and he was nice, friendly and found me the SUV I wanted for the price and monthly payment that I wanted nice, friendly and found me the SUV I wanted for the price and monthly payment that I wanted More

I recently had a water leak in my Chevy Cruze and took it up to Walker Chevrolet dealership in Franklin to be dealt with as the whole car smelled of mildew. The dealerships employee Stephen was the one who a up to Walker Chevrolet dealership in Franklin to be dealt with as the whole car smelled of mildew. The dealerships employee Stephen was the one who attended to my needs during the time that my car was in their service shop. Very poor customer service, this was one of my first times dealing with a situation like this by myself as I just recently moved to Tennessee. I explained to them the overbearing smell that was in the vehicle (obviously from the leak) and was told after I paid 300$ for the part that needed to be replaced (total came out to 501$ that I had to pay and the same issue I had coming in complaining about was still disgusting) that in order for anything to be done about the smell of the mildew it would cost an extra 80$ for the kind of treatment that they do..I proceeded to ask "So basically what i'm hearing is that for 80$ more I could get the same treatment as a car bomb from Walmart for 7$?" all I got back from that was a "that's correct". Upon picking up my vehicle that was in the shop over the weekend when I got there said employee was not there to assist when I came to pick up my vehicle after he said himself that he would be there until 6. Fast forward to leaving the dealership..As soon as I pulled out of the service station and onto the main road my check engine light directly came on, I had to turn around go back to the service station where the manager and an employee named Thomas who were both very friendly and helpful, assisted me politely with figuring why the check engine came on right after leaving the dealership. The engine air filter had also been changed while they had it in their shop and the entire piece itself was not even in my vehicle correctly, it was basically just laying there and the two gentlemen that helped when I came back put the piece back in for me and had to wait even after the service department had closed to assist me with this issue they did not cause. I extremely appreciated the two men that helped me when I had to return but overall the experience from customer service to explaining things to me along the way or even just trying to actually help me were very poor. Would recommend taking any service needs elsewhere. More

I purchased a used car from this dealer. The first mistake I made was buying on a rainy day and not taking the time to fully inspect the vehicle. The second mistake was not driving it on the intersta mistake I made was buying on a rainy day and not taking the time to fully inspect the vehicle. The second mistake was not driving it on the interstate. After three weeks of ownership I had to replace three tires that were worn on the inner and center parts. An alignment had to be done. Next the battery died and needed replacing. Several days latter the car began to shake at low speeds. The car was taken to Nissan to have the transmission serviced. Out of pocket over 1k for a vehicle they claimed was inspected. I messaged this dealer about this and they responded someone would contact me. But they haven't. More

Horrible I bought a used car from this place. If they hadn’t of had the car I wanted in their possession I would of lost their number and never gone back. The I bought a used car from this place. If they hadn’t of had the car I wanted in their possession I would of lost their number and never gone back. The salesman lie and make false promises. Said things would/were fixed that were not. Called back a dozen times and I can’t get anyone to call me back. The reception purposely provides a buffer to assist the salesman in avoiding you. The techs out back only try to make you feel dumb for asking about a problem instead of trying to fix or even just look into it. It’s one big scam to get your money. I will never go back to this place and will tell all my friends to stay away. Also they cleared engine codes that my local mechanic found after he did a scan. Very untrustworthy people and service. Think twice before you come here. Good luck. More

Terrible customer service and con artists My experience with Walker Chevrolet was one of disbelief and frustration. I arrived at around 6:45 pm on a Friday and did not see a single employee. I My experience with Walker Chevrolet was one of disbelief and frustration. I arrived at around 6:45 pm on a Friday and did not see a single employee. I walked the lot and returned to the main building still not seeing an employee. I walked through the building and still was not greeted. Around 7:15 I was finally approached by a nice man who was very new to Walker. We talked about a "NEW" truck and I test drove it with him. I decided to begin the process of purchasing the vehicle. At this point I was told that the deals on the vehicle were contingent on using GMAC finance at nearly 7% or 0% for 72 months but I had to pay $10,000 more than if I used GMAC finance. This was very misleading because the website is structured in such a way that it seemed as though the truck was reduced by $13,000 and you could receive 0% for 72 months. I decided to get them to run the numbers to see what could be done. We began to barter and I asked for a reduction of $900 on the deal and they said it was the best they could do and the only reason it was so cheap was because it was a loaner vehicle. I accepted and proceeded with the deal. At around 9:45 pm they came back to me and showed me pictures of previous damage to the truck and I asked for a Carfax and they said new vehicles probably wont have one. The new guy was able to obtain one and it showed that the vehicle was in a collision and sustained damage to the rear end. They also said they could now give me $900 off and no more. I said that I needed thousands off because I was now buying a "NEW' used vehicle. They then said it was priced so cheap because it had been in an accident. A salesmen named Chris stated that it was not a big deal yet the first thing they asked on my trade in was whether it had a clean Carfax or not. Needless to say I left immediately and told them that they should have told me this at 7:15pm instead of wasting two and a half hours on a wrecked truck. If I wanted a used truck I could have purchased one significantly cheaper that had not been in a wreck. This place is a sham and a bunch of con artists and I don't want to see a response from this business about how sorry they are. The new guy was the only one who wasn't a typical salesman. More

Great Buying experience for chevy Volt I came in to test drive a used 2017 Volt. Nick W was very helpful and within an hour I was out the door with the new vehicle. The service was brsik th I came in to test drive a used 2017 Volt. Nick W was very helpful and within an hour I was out the door with the new vehicle. The service was brsik thorough and iif Nick didnt know the answer to my many questions he found out! More

Is it too much to ask for a phone call when it's promised? Our brand new car won't work. Undrivable. We've brought it in 4 times, and still don't have an answer. The wort part is, if they say they will call Our brand new car won't work. Undrivable. We've brought it in 4 times, and still don't have an answer. The wort part is, if they say they will call you, they won't. I really don't trust the service department to fix my car, since they don't even know how to work a telephone. They act like I'm irritating them when I call in. Like being without your brand new car, is no big deal. More